15 Traits Every Successful Social Media Manager Should Have

April 30, 2019April 26, 2019 by Keyhole

Facebook users have clicked the ‘like’ button 1.13 trillion times since the platform was last updated. Every minute, there are an additional 4 million ‘likes’ clicked. On Twitter, there are over 25 billion tweets and interactions that take place on the site every day. And, two new members join LinkedIn every second. In the digital age, it’s crucial for businesses to adequately, monitor, manage, and curate their social media feeds and profiles.

How PROJECT 375 Uses Keyhole to Track the Conversation Around Mental Health

January 20, 2020May 1, 2018 by Keyhole

Erica Jellerson gives us her expert insight into how the conversation around mental health is changing on social media, and how she and her team are using social media analytics to lead the conversation.

PROJECT 375

PROJECT 375 is a non-profit organization centered around reducing the stigma around mental health.

The organization was born out of the experiences of its co-founders, NFL star Brandon Marshall and his wife– mental health advocate Michi Marshall.

In 2011, Brandon was diagnosed with borderline personality disorder and spent 3 months in an intensive outpatient program at McLean Hospital.

After his experience, the critical need for stigma reduction and mental health education was immediately apparent. That’s why he, his wife, and the team are now dedicated to changing the conversation around mental health through PROJECT 375, which aims to “unlock human potential through conversation, education, and inspiration”.

The 375 Team at a Mental Health First Aid Training:

Mental Health on Social Media

Social media is one of the primary channels where the conversation around mental health is taking place, and, thanks to the public nature of social, it is also the one we have most visibility into.

According to Erica, who has been using Keyhole to monitor the conversation around mental health for years, we are currently experiencing a positive shift in its tone.

“I think we have been seeing a shift in the kinds of conversations surrounding mental health on social media. Just looking at the number of conversations taking place on these platforms, we can see it has grown instrumentally over the past couple of years. We are witnessing celebrities and everyday people alike, looking to social media to tell their stories.”

.@MensHealthMag, The Rock Just Opened Up About Mental Illness and Suicide: https://t.co/1KSJTilt1s
— PROJECT 375 (@PROJECT375) February 23, 2018

Naturally, social media is also one of the main ways that PROJECT 375 leads the conversation about mental health and connects with and understands its audience.

“We believe in meeting people where they are at. The fact is people are on Facebook, Twitter, and Instagram all day long! Our presence must be robust on these social channels to continue to galvanize the community and move these critical conversations forward.”

Self care is not selfish! #RT if you agree.
— PROJECT 375 (@PROJECT375) November 18, 2017

The organization uses its platforms to amplify news, celebrity posts, and studies that support its messaging and further a positive dialogue around mental health, using Keyhole to track, optimize and understand their own success.

Creating Success with Keyhole

“Keyhole is my go-to for all things analytics. Knowing our audience, their likes and dislikes, the kinds of content they prefer and the times they are looking at us is mission critical. I am constantly looking at the data to see what patterns emerge and the different ways we can tweak our strategies to best serve our supporters. Social media is ever-changing and Keyhole gives us the ability to change in lockstep with the latest trends and audience preferences.”

With Keyhole, Erica and her team are able to look at key social media account and hashtag analytics that give them insights into their audience and industry and help them amplify their message.

Knowing Your Audience: Likes, Dislikes & The Content They Prefer.

Knowing your audience is key.

In a non-profit space, this helps build ideal content to increase engagement and brand awareness. By targetting the right people by demographics or location, you can also improve your success with fundraising, petition signing, or event attendance.

Some of the Insights that PROJECT 375 uses Keyhole to measure are:

Follower Location (Worldwide & US-specific):

Keyhole - Follower Location Analytics — Keyhole – Follower Location Analytics

Keyhole - Top Keywords from Follower Bios — Keyhole – Top Keywords from Follower Bios

Keywords in Bio (to gauge personas, understand interests):

Top Engagement Times (to optimize content scheduling):

Keyhole - Best Time to Post — Keyhole – Best Time to Post

“Keyhole offers us information that we can’t get by attempting to just pull analytics from each channel. It is the most user-friendly, targeted program we have used. As our communications strategies have changed over time, Keyhole has allowed us to make the most informed decisions to achieve our goals.”

Keyhole helps PROJECT 375 understand the changing conversation around mental health, as well as their own content efforts. The Marshalls, Erica and their team are then able to use this data to further their mission, reducing the stigma around mental illness through awareness and community building.

Follow PROJECT375 on Twitter to continue listening.

If you are interested in tracking conversations on social media, try Keyhole for free!

SportQuake’s Data-Driven Recipe for Sports Marketing Success

January 20, 2020April 20, 2018 by Keyhole

SportQuake is a go-to international sports marketing agency that provides strategic brand ideas, insight-driven campaigns and executional expertise.

Worthy of note:

A unique ‘360° Style Review’ that sets them up for success.
Their use of sentiment data to drive influencer partnerships.

The 360° Review

Before SportQuake even takes on a new client, or starts a new campaign, they first consider the full scope of the project by overlaying key client data like average engagement, share of voice, and follower demographics with Sports Marketing data and insights into the sports ambassadors (#influencers) they connect their client with.

“We do it in 360° review style, which involves research and insight. This is where we use tools such as Keyhole to analyze our Key client data and overlay that with sports marketing data to provide 360° view of everything in the market that is relevant to our client.”

This helps deliver a full-scope strategy that is customized and specific to their needs. By taking all these factors into consideration at this early stage, SportQuake can predict success with high acuracy, making sure their clients get the best ROI possible.

Sentiment and Influencers

“There are certain [Keyhole] features that we didnt know about before, and they opened a new lens for us to look at campaigns through. One of them is sentiment, which is underestimated.”

This new lens has given Oliwia and her team have a unique approach to selecting influencers: using sentiment to drive decisions alongside common metrics like engagement and reach, and best practices.

“It’s about the feeling and likeability. Especially with content creators like influencers.”

Now, when considering top athletes to connect their client brands with, they
look at sentiment to understand how likeable influencers are in the eyes of their followers.

“But, it’s hard to understand Sentiment just from scrolling through someone’s profile and posts, and it would take you ages to analyze the profile enough to figure out average sentiment. So it’s great that Keyhole does this job for you: basically taking the wording and context of posts and reactions and using the algorithm to analyze the sentiment behind the copy.”

Olivia’s Tips for Choosing Influencers:

When looking for influencers, consider:

Is this person heavily commercialized?
Does their lifestyle represent the brand?
Are their followers in the same demographic as our target audience?
Are they likeable?

“At the proposal stage we want to be as efficient as possible when it comes to gathering data. Keyhole is definitely an advantage to save time. Before, we would collect data from each social account or influencer separately and it would take ages. It was in excel files, and as you can imagine everyone has their own way of managing this data. It would be one big mess, whereas now, everything is there.”

In a Nutshell

In sum, SportQuake’s approach shows us that a clear path to success in marketing efforts includes taking all relevant data ♥️ into account up front.

Also, consider following Oliwia’s advice and utilizing sentiment to drive powerful, successful partnerships and campaigns, and don’t forget to share your successes with us @keyholeco!

Jelly Keyhole Customer Success Story Agency

How to X-Ray Social Media, According to Manu from Jelly

January 20, 2020March 21, 2018 by Keyhole

Jelly is a cutting-edge Digital Agency based in Santiago, Chile.

They distinguish themselves with an almost exclusively digital focus, being “99.9% digital”, and flaunting big-deal clients like Toyota, Lenovo, and Mallplaza among others.

“Digital rules. If you focus on digital in the next 3-5 years you should be able to make it. That’s why digital is our core.”

Manu Chatlani
Executive Director

But with the exceptional amount of digital content out there today, Jelly’s challenge is to consistently deliver groundbreaking campaigns that stand out from the noise.

This is how they do it:

First, by promoting “rested brains” for their employees. This includes 5-week vacations for everyone on the team and working from home every Friday (because, as Manu told us, “ideas are not tied to a desk”).

The second step is putting the rested brains to work, milking every second of at-work time to make sure that any campaign they put out on social is being seen and well-received by any of the 3.03 billion social media users who may see it.

But, as you can imagine, managing these many impressions is not easy.

“Have you ever seen Guardians of the Galaxy from Marvel? It’s like you are in that spaceship. You are traveling, you know where you’re heading and you have no one ahead of you.
Then, suddenly, you have 20 enemy ships and you need to make a decision. Do you shoot, run, hide? My job is a lot like that. I am always making decisions on how to handle situations that come up. It’s non-stop.”

via GIPHY

Luckily, Keyhole makes analyzing social media much easier ?.

“Keyhole gives you a simplified view of what’s happening with a current issue: it could be a hashtag, a trend, it could be an account. Whatever it is, you can go in and get a quick snapshot of what’s happening.”

For example, Jelly recently launched an awareness campaign that resulted in over 23 million impressions on social in 90 days. These numbers are almost impossible to track manually.

Using Keyhole, Manu’s team (as well as their client) was able to instantly see this kind of key information about their campaign’s performance both as it happened in real-time and at review stages once the campaign was done.

By analyzing all social media interactions and displaying the data in a simple way that takes out the guesswork, Keyhole helps Manu’s team to focus on what’s important. This way, brains don’t get over-tired with the nitty-gritty numbers, but simply use the data to make the best decisions possible.

This is why Manu sees Keyhole as a kind of social media X-ray. You can quickly get to the bottom line that you’re looking for without having to do extra digging.

“It’s like an X-ray at an emergency room. Even if there’s no time for something very exhaustive at first, you need to move quickly. If we are promoting a campaign we can know right away if it’s working or not. I can find out easily without having to take in the full volume of the conversation.”

With this kind of approach, where every member of the team can dedicate their full work time to what’s important, Jelly’s continuing success is no wonder. Check out their website to see what they are up to, and the type of results that can be produced by this kind of company.

Feature-Stories-Keyhole-Customer-Success-Hero-Stories-Influencers-Social-listening-easy-reporting World Elephant Day

How #WorldElephantDay Uses Keyhole to Help Find Investors

January 20, 2020February 2, 2018 by Keyhole

“Media plays an impact, we had 1.6 billion impressions on #WorldElephantDay. Now, we have to find a way to turn that engagement into funding and sponsorship so that it can continue to help the elephants”.

Every August 12th, the world gets together to save elephants for #WorldElephantDay. The annual awareness campaign, which began in 2012, was created by documentary filmmaker Patricia Sims and her colleagues.

“When I started to learn about elephants, their intelligence and their emotional capabilities, I learned also about how complex some of the issues that affect them are, and decided it was important to bring the world together on finding solutions. That’s what inspired me to create World Elephant Day,” shares Patricia.

Today, Patricia continues to lead this annual campaign as the Co-Founder and Executive Director of the World Elephant Society, a nonprofit tax-exempt 501(c)(3) charity organization that supports World Elephant Day as well as its website and related events.

Patricia amplifies World Elephant Day through Keyhole year-round by a) finding and connecting with influencers and b) easily collecting campaign data to help secure investors and sponsoring partners.

Influencers: As the campaign has gained traction over the years, it has become globally recognized in the elephant conservation movement. Patricia shares that, as a result, influencers and organizations often use the campaign’s hashtag year round in connection to other elephant conservation movements, sponsoring programmes, and more.

By using Keyhole, Patricia and her team are able to easily identify top influencers engaging with their hashtag, and directly reach out to them to amplify their message.

“Influencers have really helped us with growth- when you can target them specifically, it can help get your message out so much more effectively,” tells us Patricia.

Data for Investors: Patricia’s team works with Keyhole to help identify campaign reach, engagement, and growth, easily organizing all this data and helping Patricia present it to potential collaborators and sponsors.

“With the data collected using Keyhole I turn engagement into action, drafting reports for potential partnerships and funders that demonstrate our growth, reach, and impact.”

Result

Keyhole has helped World Elephant Day get more value out of its social media presence.

In 2018, Patricia and her team will use this data to create a more formal brand strategy, taking advantage of the large brand impact her campaign has in the conservation space to attract sponsors and partners to support the World Elephant Day campaign and her organization year-round.

*All images courtesy of World Elephant Society

How Billboard Uses Keyhole To Boost The Hot 100 Festival

January 20, 2020January 31, 2018 by Keyhole

The Challenge

When Billboard was planning its first ever Hot 100 Music Festival, the internal team needed help with their social media strategy. It was more important than ever to identify key influencers and a social measurement of success.

How Keyhole Helps

1. Using Social to Track Marketing KPIs

With Keyhole, Stephanie and Katherine can easily track real-time data and post engagement. This allows them to choose event partners strategically and measure success metrics, such as the reach and engagement, of their digital campaigns and events.

Follower growth before and after influencers are engaged
Type of content fans love
Fans’ reactions and sentiment to the posts
Who to partner with to drive most fan engagement for Billboard

2. Capturing Buzz in Real-Time

Stepping into work every morning, social chatter around trending artists is on the social media team’s radar. Using Keyhole’s alert feature, Billboard can find out who’s mentioning them on social media. The ability to get real-time alerts and insights on these social conversations provides immediate value.

3. Easy Reporting to Show Your Impact

Katherine needs to provide high-level reports to business partners and executives. Using Keyhole, she can pull together meaningful metrics with just a few clicks.

Event Sponsors Love It!

For the 2016 Billboard Women in Music Awards, the social team tweeted video clips from the event post-broadcast, and successfully garnered engagement from an extended millennial audience who might not have tuned in on traditional TV.

Event sponsors loved it as they were targeting the millennial audience specifically.

In Stephanie’s words, “The ease of Keyhole is extremely valuable to social media managers.”

How Fitcrunch Gained 23K Followers by Engaging Influencers on Keyhole

January 20, 2020January 30, 2018 by Keyhole

FITCRUNCH® IS THE FITNESS COMPANY known for FITCRUNCH® Baked Bars–inspired by world-renowed chef Robert Irvine and FortiFX founder Sean Perich.

Like many other businesses, FITCRUNCH® started with traditional marketing. A $14,000 budget on print ads for example, would amount to about 100,000 e-mail subscribers. Soon, the company’s marketing strategy expanded to include social media marketing and influencer marketing.

Influencers

The company started working with Keyhole to engage with influencers (you can do this through the influencer tab in your dashboard), in order to expand and engage their customer base, eventually also using the tool to measure their impact.

Since launching their influencer program with Keyhole, FITCRUNCH® has found and engaged with around 20 new influencers a month. This allows the company to get the word out about new flavours they are testing and the latest news and promotions.

Tracking Influencers Through the Keyhole Dashboard

FITCRUNCH® creates a unique hashtag for each influencer partner, and uses Keyhole to measure social success against actual sales.

They easily monitor who’s talking about them, who’s driving fan engagement, and each influencer partner’s success, so it can plan strategic partnerships. Keyhole’s visual reports allows FITCRUNCH® to easily assess their marketing efforts with hard meaningful data.

Alerts

Alerts also notify FITCRUNCH® when specific users, or users with more than [x] number of followers posts using their hashtag, keyword or handle. This allows the marketing team to repost this top user-generated content to their accounts to drive buzz to their social campaigns.

“Alerts is my personal favorite. When NASCAR driver Dale Earnhardt Jr. tweeted he was having a FITCRUNCH® bar, we were able to jump on it and capture the buzz in real-time.”

Robert Irvine with Dale Earnhardt Jr.
Via Twitter

Social Listening

An important aspect of FITCRUNCH®’s marketing strategy involves social listening, or using social media to get to know your audience. The company looks at trending conversations among its audience using Keyhole’s word cloud when making strategic decisions. Reminder: The word cloud shows you other Keywords and Hashtags that users included in posts alongside the term you’re tracking. Here’s the word cloud for #fitcrunchbar:

Via Keyhole

“We rely on the world cloud to identify trending conversations, so we can include them in our posts and attract new target audience. For instance, when searching for our protein bar #fitcrunchbar, the word cloud showed that ‘snack’, ‘chocolate’, ‘butter’, ‘peanut’ as trending keywords. This gave us insights on what customers may like as new protein bar flavours.”

Case in point: When FITCRUNCH® launched a new protein bar flavor called birthday cake, they were able to use the word cloud and see certain retailers popping up. This helps FITCRUNCH® to make strategic decisions such as which retailers to partner with.

Melt Atlanta Keyhole Customer Success Social Media Analytics and Reporting

How MELT Tracks Influencer Success with Keyhole

January 20, 2020January 11, 2018 by Keyhole

MELT Atlanta is a premier full-service agency that amplifies major brands through collegiate athletes and athletic events.

Right now, for instance, one of MELT’s projects is working with the Olympic athletes that form part of the #CokeFamily at the PyeongChang winter Olympics, and simultaneously getting ready for Tokyo 2020 (NBD, right?).

In order to best work with influencers, create future influencer strategies and report their successes with clients, MELT needs a reliable method to drive, track, and report on multiple influencer-based campaigns. This is where Keyhole comes in.

“Having a reliable number of impressions and reach for the hashtag that we are able to get within seconds of logging in has definitely solved our biggest pain point.”

-Jenna Cook, Digital & Social Media Manager

Why Keyhole

The MELT Team shared with us how Keyhole helps their team optimize influencer campaigns through Account Tracking, Hashtag Tracking, QuickTrends, and Reports.

Account Tracking

The MELT team tracks all influencer accounts within Account Tracking, giving them full visibility into how the accounts are performing.

Insights from this dashboard include top performing posts, follower growth, and insights such as most engaging post type, best posting times, optimal post length, follower insights & more (within the Optimization tab).

By combining this information with their own internal strategy, the MELT team was able to work with one of their current influencers to strengthen their Twitter performance, achieving consistent follower growth.

QuickTrends

We were also delighted to hear about MELT’s positive experience with our new feature: QuickTrends! The team uses this tool to run competitive research, which is one of the tool’s primary purposes.

“I love QuickTrends,” shared Digital & Social Media Manager, Snigdha Dhar, “We used it to see how our campaign was performing against other Olympic sponsors and learned a lot.”

-Snigdha Dhar, Digital & Social Media Manager

Here is what that looks like. QuickTrends gives a quick overview of the number of conversations happening on Twitter around specific topics. It gives insight into who is being most talked about in the Twitter world.

Hashtag Tracking & Reporting

Through Hashtag Tracking, the team measures overall campaign performance for #CokeFamily and any other campaign hashtags, collecting all related insights such as sentiment, influencers, related topics and more.

And, Keyhole’s easy reporting tool makes sharing these campaign results a breeze. The dashboard allows MELT to share results quickly and efficiently with clients by sharing a direct link or downloading a PDF. They simply log in, quickly generate a report and share it with clients.

“We are recapping every single week. Keyhole has been extremely helpful to turn that around so fast.” – Jenna Cook

Results

With Keyhole, MELT is able to focus their time and energy on campaign success and creating winning campaign strategies, ensuring that they are nurturing and managing their influencer program, and always looking forward to the next campaign.

How can Keyhole help your company? Sign up now to find out!

Ensuring Success with Soapbox Strategists and Keyhole

January 20, 2020October 31, 2017 by Keyhole

Soapbox Strategists is a digital media agency that helps clients capture hearts (and dollars) in the online world.

They use Keyhole to monitor & optimize all social media posts.

Waterworks contacted Soapbox to charge up their social media strategy, carving out a distinct identity and voice for the brand. This included designing a content program (Instagram, Facebook, Twitter) that reflects its premier status, and that has resulted in an approximately 500% increase in Instagram follower acquisition.

“To support and promote the content, we’ve created an ongoing Instagram advertising campaign, targeting interior design enthusiasts, that grew total Instagram engagements from 6,503 to 86,743 in its first 6 months.”

“Keyhole definitely gives us insight back into the larger social strategy that makes us successful… We’re always trying to get into the right spaces, and get more insights.”

Understanding the conversation with Keyhole

Using the Keyhole Dashboard allowed Soapbox to monitor Waterworks’ social accounts, revealing what related topics its audience is interested in to ensure meaningful content contribution with each post. This caused an exponential bump in their Instagram and Twitter following, making for an incredibly successful partnership.

By capturing content surrounding branded hashtags, Soapbox Strategists were able to drive conversions and help produce a successful digital marketing strategy with finesse.

See your content shine.

Soapbox Strategists use Keyhole to monitor and track all hashtags and keywords associated with their agency’s work, to ensure its clients know exactly what they’re doing for their brand.

By capturing the data produced from their content, Soapbox is able to track conversions and drive the value of their work like never before.

Unlock your content’s power with Keyhole today.

Keyhole Customer Success Story Special Olympics Sports Social Media Listening Influencer Marketing

How The Special Olympics Captures Significant Moments on Social with Keyhole

January 20, 2020October 30, 2017 by Keyhole

As the world’s largest sports organization for people with intellectual disabilities, the Special Olympics represent more than 4.9 million athletes, alongside 1 million volunteers across the world. They began to use the real-time social analytics platform Keyhole to capture the social buzz around their 2015 World Summer Games in Los Angeles.

How Keyhole Helps

Keyhole’s Dashboard allows Ryan and his social media team to watch the social action of the Special Olympics unfold in real-time, with context-aware Posts that sort audiences based on follower count and engagement. This provides his team with insight into who is truly a “Social Ambassador.”

While monitoring social media action is a top priority, the social team at the Special Olympics also monitor and organize all celebrity endorsements and ambassador work, which allows the team to be far more robust when planning how social activations roll-out.

When Ryan’s team tapped model and actress Brooklyn Decker to work with the Special Olympics, they used Keyhole to see exactly how much engagement and conversions were being driven by her efforts on social. Combining influencer marketing with celebrities as well as social media stars allows Ryan and his team to really drive at what is the most optimal investment for social, year after year. All of which is monitored through Keyhole.

Reports from Keyhole ensure that The Special Olympics stay ahead of the game.

In a noisy social climate, being able to really drive home the organization’s importance is a top priority. Using Reports generated from Keyhole’s Tracker Dashboard, as well as custom reports infused with data from Keyhole’s API (available on certain Plans) allows the Special Olympics team to ensure that they “maintain steady growth.”

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