How to Get Verified on Twitter in 2020: Boost Your Chances

How-to-Get-Verified-on-Twitter-in-2020_-Boost-Your-Chances

Learning how to get verified on Twitter will get you closer to building a credible brand online. The coveted Twitter blue check is indeed a status symbol as it indicates that a profile is authentic. 

The verification badge next to the verified account’s profile name. When you search for the account, you will see the badge next to the account name in search results. 

How to Get Verified on Twitter in 2020

Jump Links:

What Types Of Accounts Does Twitter Verify?

Why It’s Important To Become Twitter Verified

Steps You Need To Take To Become Twitter Verified

How To Maximize Your Chances At Becoming Twitter Verified

What Types Of Accounts Does Twitter Verify?

Not everyone qualifies for verification. 

Twitter has a clear guideline on which accounts qualify to be verified. The major factor in getting verified on Twitter is that your profile is of public interest. Generally, this includes user accounts in the following interest areas:

  • Music

  • Acting

  • Fashion

  • Government and politics

  • Religion

  • Journalism and media

  • Sports

  • Media

  • Business

Why It’s Important To Become Twitter Verified

Before we tell you how to get Twitter verified, let’s look at…

Why get verified on Twitter?

While a verified badge does not imply an endorsement by Twitter, there are so many advantages of getting your brand verified on Twitter. 

1. You Can Filter Your Notifications Stream

As a verified account, you can filter your notifications to include only replies, likes, and retweets from other verified users. You can apply the same filters for your DMs. This is especially a neat hack for brands with a large following. 

2. You Gain Trust From Your Audience

85 percent of consumers will buy products or services from brands they trust. Nothing shouts “trustworthy” on Twitter more than a verified checkmark. Having the blue tick means you have passed some kind of test of worth.

3. Prevents Twitter Identity Theft

Impersonation on Twitter is quite common and can take the form of parody accounts or malicious phishing attempts. 

It can be quite difficult for Twitter users to tell two identical accounts apart. However, if your account is verified, the blue check is a mark of authenticity. It shows that your account is the real deal. 

4. Helps You Network with Influencers

Influencer marketing is pegged to be the next big thing in marketing. Influencers are now aware of the power they hold, and thus, tend to be selective with who they engage with on a deep basis. 

If you are running a Twitter influencer campaign you want to bring your A-game so that influencers can recognize you and want to work with you. You, therefore, need to stand out from the crowd.

What better way to do so than to get verified?

When an influencer sees an incoming message from someone who is verified, they are more likely to give it more attention.

5. Build Your Reputation as an Industry Authority

The Twitter blue check is without a doubt a badge of honour, an achievement, something rare that not everyone gets. Having one puts you in an exclusive club of a few hundred thousand other accounts. 

You can use this honor to your advantage outside of Twitter to reinforce your authority in your industry. 

Steps You Need To Take To Become Twitter Verified

At the end of 2017, Twitter decided to work on a new verification program to improve the process and ensure all verified accounts met their new guidelines

We get it, getting into an exclusive club takes effort. 

To get the improvements done, Twitter put a pause on accepting public submissions for profile verification.

How to Get Verified on Twitter in 2020 - Twitter Verification

The company is planning to bring back the program soon and allow users to request for verification.

Twitter told TechCrunch that it will publicly document what qualifies a Twitter user to be verified so that people understand why the company makes the choices it does.

You certainly want your profile ready once the program opens up again, right?

Then let’s get straight to the steps you need to take to get your account ready for Twitter verification. 

1. Add Your Phone Number

Most people would rather leave out their phone numbers when creating social media profiles. However, on Twitter, a phone number adds a layer of protection and is, therefore, a must if you want to get verified. However, your phone number is not public.

Adding your phone number on Twitter is simple, just follow this link.

2. Confirm Your Email Address

Go to your account settings and submit your email. Next, confirm your email by clicking the confirmation link sent to your registered email address.

3. Complete Your Profile

To increase your chances of Twitter verification, you need a complete profile. Make sure to add in:

  • Name: Add your (or your organization’s) real name in the Name section. A name is not only necessary for verification but also helps your account be found on Twitter and Google search. 

  • Bio and Birthday: This is the part that tells Twitter why your account is of public interest. Be sure to add in your current position, employer, area of expertise, and any noteworthy accomplishments.

    If this is a personal account, add your birthday. You can choose to make your birthday visible only to users who follow you back. 

  • Profile and Cover Photo: Add recognizable profile and cover photos. The photos should be an accurate representation of you or your organization.

  • Website: Reinforce your authenticity by adding your website link on your profile. The link will direct users to your work or a relevant page.

Here’s an example of a complete profile:

How to Get Verified on Twitter in 2020 - Twitter Verification - Completed Profile

4. Prepare Your Pitch

Once the verification program is back, if the previous process is anything to go by, you will be required to submit an application form. In this form, you’ll have to write a “why I should be verified” paragraph. There’s no better time than today to get your pitch ready. 

When writing your pitch show how getting verified will help the Twitter community. Twitter does not care much about what verification will do for you but about how it will make the experience of other users better. 

So write from the reader’s perspective. Explain why Twitter users will benefit from what you do.

5. Select Your Five Links

You will also be required to submit a maximum of five links that add weight to your pitch. Even though Twitter lets you submit only two links, you want to submit the maximum five.

The links you share should show Twitter how awesome you (or your company) are. They should highlight your impact online. Share as many positive mentions of you or your business, from as many major sources as possible. This can include: 

  • Company profiles

  • Awards

  • Press you received from major publications

  • Bylines from major websites or publications

  • Author pages at major websites or publications

  • Speaking engagements

How To Maximize Your Chances At Becoming Twitter Verified

Even though verification is not currently available, you can still create a highly credible presence on Twitter by investing some time and attention into your profile. In doing so, you not only increase your chances of getting verified immediately the program is back, but also, increase your credibility and build trust on Twitter. 

Here are a few tips to help you get started:

1. Optimize Your Profile

Make sure that your profile is up-to-date and it is promoting your brand.

Why?

  • So Twitter users recognize you immediately.

  • To show how you are unique in your industry.

  • So Twitter can confirm your identity and authenticity.

And most importantly, your followers will not take you seriously if you don’t. And neither will Twitter. 

Here are a few ways to optimize your Twitter profile:

  • Update account imagery and branding: Update your profile picture and background image with relevant, high-quality images. You can use either a professional photo of yourself or a custom logo of your brand or business. Make sure that the images stand out and represent your brand or business.
  • Add a unique Twitter handle: Use a Twitter handle name that is unique to you or your brand. It is best to use a username that is the same across all your social media networks for consistency.

  • Improve your Twitter bio: Your bio should clearly state the purpose of your profile or your brand’s mission or services.

  • Add your contact information: Set your specific location and add a confirmed phone number. Don’t worry, your phone number won’t be made public. Want to tap into the free traffic from Twitter? Add your website or blog URL so users can access your work.

2. Be Active on Twitter

Make sure your Twitter profile stays consistently active by tweeting original content and engaging with your audience. 

While sharing your work is great and encouraged, to build your reputation on Twitter, it is vital to share timely, interesting, and related content from other credible sources. You can share industry humor, but keep it light-hearted, good advice, relevant articles, or even original research that connects to your area of interest.

Additionally:

  • Respond to social mentions. Be sure to be on top of all the conversations around your brand.

  • Make use of a Twitter Analytics tool such as Keyhole. This allows you to better understand your followers, what content resonates with them when they’re most active, and much more. 

Keyhole allows you to collect accurate & real-time data that you can a deeper dive into and understand what’s working in your Twitter strategy.

You want to be seen as active and involved with your audience.

Get Twitter to take notice that your audience cares about your public impact and you’ll have an easy time convincing the company that you’re worthy of the blue check.

So always create and share valuable content with your followers frequently and consistently. If you don’t have the time to do it, there are lots of content creation tools that will make your life easier. 

How to Get Verified on Twitter in 2020 - Keyhole Twitter Analytics

3. Link To Other Verified Twitter Accounts In Your Bio

Another great way to gain social proof and increase your credibility is to @-mention relevant verified profiles within your Twitter bio. Show your fans that you roll with the who is who on Twitter. This trick will also help you gain more followers.

If you’re an individual, you can add your current or past employers, past employers, or connections you have with other users eg. spouse, business partners, influencers, etc.

For companies, mention parent companies or VCs that have funded you.

How to Get Verified on Twitter in 2020 - Keyhole Twitter Analytics - Example of a Verified Account

4. Add Numbers and Specifics to Your Twitter Bio

Do not be shy about self-promoting yourself a little bit on your bio. Showcase what you have achieved. 

Here are a few ideas:

  • +3 million customers and counting

  • We’re a $10M startup …

  • Fortune 500

  • Celebrating 25 years in business

5. Display Your Real Location

While you may want to get creative with your location and add something like “Planet Earth”, showing your precise location will help Twitter verify your business. It will enable the company to understand your activity in the offline community. 

Displaying your real location can also help you establish more real-life relationships with other Twitter users who relate to where you live, work, and play.

5. Connect with Leaders in your Field

Engage thought leaders within your industry on Twitter. You could initiate a chat session with them, ask them thoughtful questions, or keep sharing their content. A brand that is not afraid to engage with important people within its industry is perceived to be authentic and trustworthy. 

6. Promote your Peers

People love getting some love online. When you see other people and brands do great work, give them a shout out and share their content. Follow other profiles and recommend accounts that you think your followers will find useful. Mention why you think these accounts are awesome. 

7. Tell Your Story Visually

People resonate more with images than with text. According to Kissmetrics, Tweets with images get 18% more clicks, 89% more favourites, and 150% more retweets.

Take advantage of the power of images and use them to tell your story and keep your Twitter fans engaged and interested in what you do. 

There is no doubt that having a Twitter verified badge is a huge advantage for individuals and brands. However, marketers are still wondering, when will Twitter open up public applications for verification again? 

At this point, there’s no expected date, so we’ll have to sit tight and hope this happens soon. In the meantime, now that you know how to get verified on Twitter, go on and get your account ready for when the Twitter verification program is back.

We promise to keep you updated!


Related Articles:

Top 13 Twitter Analytics Tools in 2019

8 Killer Tips to Grow Your Twitter Follower Count Organically


Keyhole is a real-time brand and campaign monitoring tool that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free here.

Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook

Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook

This article was updated on August 12th, 2020.

Finding influencers has become much easier over time – especially with the explosive growth of social media and information that is now available.

You can use available data from social networks and social media analytics tools to rank their influence objectively.

Using hashtags will bring your influencer marketing to the next level by filtering out influencers based on your contextual needs.

For example, if you’re looking for influencers to promote the Audi A4, you don’t need to use generic users who are influential in ‘cars’ — that’s too broad!

Instead, hashtags like #AudiA4 can help you find influencers with true reach and power over their audience to promote the Audi A4.

Want to learn how?

This article will walk you through some simple methods to find influencers on Instagram, Twitter and Facebook using hashtags.

Jump Links:

Why Does Your Brand Need Influencers?
Why Hashtags Matter to Your Influencer Marketing Campaign

Types of Hashtags to Use
1. Industry-Centric Hashtags
2. Branded Hashtags
3. Location Hashtags
4. Celebration / Holiday Related Hashtags 

How To Find Influencers On Instagram, Twitter And Facebook Using Hashtags
Instagram
Twitter
Facebook

Criteria to Select the Best Influencers
1. Build a Long List of Influencers 
2. Examine Their Reach Metrics
3. Consider Relevance 
4. Identify the Level of Engagement 
5. Personality
6. Vet the Content 

Best Practices For Reaching Out To Influencers
1. Establish Brand Goals
2. Engage with Influencers
3. Personalize Your Outreach Approach 
4. Be Part of the Conversation

Why Does Your Brand Need Influencers?

Before we get down to business, let’s first take a look at why influencers are important for your business. 

When you work with influencers, you not only tap into their audience, but also their audience’s network. 

Because of their huge influence, influencers can help increase your social media reach exponentially, drive rich traffic to your website, and most importantly sell your product through their recommendation or by sharing their experience.

If you’re still on the fence about influencer marketing, here are five statistics that will convince you:

Why Hashtags Matter to Your Influencer Marketing Campaign

Hashtags are, no doubt, one of the best ways to find influencers for your marketing campaign.

Why is that so?

Tracking which hashtags influencers are using gives you valuable information that will better inform your influencer marketing strategy. 

For starters, hashtags can help you better understand the conversation themes that influencers want to be a part of. This lets you know what influencers care about.

When you reach out to your preferred influencers, you will know exactly what to offer them so that they’ll want to work with you.  

Hashtags also give you a glance inside of the influencer’s strategy, giving you the chance to know what they think is currently trending in your industry. 

Hashtags can also give you useful competitive data. Taking a look at brand or campaign-specific hashtags that influencers are using within their posts will help you know which influencers are working with your competition. 

Types of Hashtags to Use

When it comes to using hashtags to find influencers to partner with, you have to be strategic in the way you do it. Not all hashtags will be useful to you. Here’s a guide on how to select your hashtags. 

1. Industry-Centric Hashtags

These are hashtags created using broad and common terms that are specific to your niche.

Such hashtags convey exactly what your content is all about without forcing the reader to guess. For instance, #fitness for sports brands and #wanderlust for travel-related accounts. 

2. Branded Hashtags

Branded hashtags tell you directly about the brand. Most brands use their brand name as standalone hashtags. For instance, #Audi.

3. Location Hashtags

Most brands tend to neglect location hashtags, but they are quite helpful in finding influencers interested in your area of business. They are especially fantastic for brick and mortar businesses and travel brands. Location hashtags help increase the scope of your post reach.

4. Celebration / Holiday Related Hashtags 

Most influencers bank on special days like Mother’s Day, Halloween, Valentine’s Day, etc. to promote their content.

Using these hashtags to find influencers can fetch you amazing results especially if you’re planning a celebration-related or holiday related influencer campaign.

How To Find Influencers On Instagram, Twitter And Facebook Using Hashtags

Now, let’s get down to business…

Instagram

If you’re looking to find social influencers, Instagram is a great place to start.

Instagram has grown to be larger than Twitter, and is definitely a tool you should incorporate into your social strategy if you haven’t already.

Recent updates on Instagram have Instagram influencer marketing more effective. Instagram TV (IGTV) for example, allows users to create videos up to 60 minutes long. Influencers can now use IGTV to offer in-depth product reviews, tutorials and  ‘how-to’ series.

Another great update is the ability to schedule posts for Instagram and IGTV up to six months in advance. This means that you can plan an influencer publishing schedule to release regular collaborative content.

But not every consumer is using Instagram.

According to statistics, the majority of consumers active on Instagram are aged between 18 and 24 years. Therefore, find influencers that resonate with this young demographic if they are your target audience. 

So how do you find influencers on Instagram?

One simple way to find social influencers on Instagram is to search for relevant hashtags, such as #AudiA4, and take a peek at the profiles of images that appear in the Top Posts of the hashtag.

Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook. Using the Audi instagram hashtag to identify influencers who talk about audi.

You can also use a tool like Keyhole to track hashtags and sort results by highest number of engagements or likes.

You can peruse the profile and compare against metrics such as engagement to determine if they are a viable fit.

When checking their profile, you can also check to see if they have an email on their profile, identify as an influencer, blogger, or have their own website.

Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook. Using the Audi instagram hashtag to identify influencers who talk about audi.

Twitter

Twitter is another lucrative platform where you can find influencers.

Many users use Twitter as a direct distribution method, sharing their thoughts, opinions, and resources such as blog posts.

To use Twitter to find influencers, use the search bar and type in the relevant hashtag you’d like to search.

We’ll continue to use #AudiA4 as our example.

Using the Audi twitter hashtag to identify influencers who talk about audi.
Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook. Using the Audi twitter hashtag to identify influencers who talk about audi.

You’ll see a timeline of tweets for that particular hashtag. Twitter defaults to displaying the top search results, but you can also sort by latest Tweets, people, photos, and videos.

You can scroll through the list and begin to find influencers for your brand.

Some key metrics to examine when identifying influencers on Twitter are engagement, including Retweets and Likes.

You can click on their profile to learn more about the user, and examine metrics such as their follower count.

Facebook

Facebook is another great platform to use for influencer marketing. The social platform is continuously making updates that seem to be favouring brands if used well. 

For instance, you can now use Facebook Live to broadcast live video on multiple platforms at once. So Live streams by your influencers can now be seen by more audiences around the world.

Influencers can now host Watch Parties and tag branded content partners. Additionally, if you host a Watch Party with an influencer, you will both be able to see the metrics making it possible to measure your ROI.

When it comes to using hashtags to find influencers on Facebook, you might have to dig deeper because hashtags on Facebook are typically used less in comparison to platforms such as Twitter and Instagram. However, there is still a plethora of opportunities to find influencers on Facebook.

In the Facebook search bar, type in the hashtag relevant to your industry that you want to search.

Using the Aritzia facebook hashtag to identify influencers who talk about aritzia

You will see all posts show up. You can choose to filter the search results by who the posts are coming from, post type, tagged locations, date posted, and more.

Explore a users profile to determine if they are a suitable influencer for your campaign.

Using hashtags to find influencers on Instagram, Facebook, and Twitter will help identify users who may already be positively engaging with your brand, and will be a good fit for your marketing campaigns.

You can also use Keyhole to identify top influencers within a tracked keyword.

Hashtag Tracker - Snippet of Keyhole

Criteria to Select the Best Influencers

Now that you know how to use hashtags to find influencers on the top three social platforms, let’s see how to select the best influencers for your campaign.

1. Build a Long List of Influencers 

Take a look at the influencers that you were able to find using hashtags and compile an influencer database. Your database should include influencer names, social footprint, personal performance metrics and contact information.

2. Examine their Reach Metrics

Next, categorize your influencer based on reach, which is defined by the audience size. Consider the following categories:

  • Celebrity: Celebrities tend to have a large audience size. However, they also tend to have a less engaged audience. 

  • Macro-influencer: Macro-influencers build their online personal brands to attract large fanbases. Many have a significant presence and are often approached by brands for sponsored posts. The advantage of using macro-influencers is that they have a distinguished voice and brand aesthetic.

  • Micro-influencer: Micro-influencers, unlike macro-influencers, have a smaller following of less than 10,000 but their audience is highly engaged. Just like macro-influencers, micro-influencers build an online following by sharing specific content that speaks to their audience.

3. Consider Relevance 

After you’ve looked at influencer reach, the next thing to look at is relevance. Relevance measures the contextual fit for your brand. Who from your list would be most relevant to your audience?

To answer this question, use brand personas to determine who is appropriate to engage with based on the categories and topics they are discussing. Select influencers who naturally connect to your mission, topics, product or service.

4. Identify the Level of Engagement 

Once you’ve narrowed down your list to the influencers most relevant to your brand, go further down to influencers with the most committed and engaged following. Follower engagement speaks to the influencer’s authenticity. 

5. Personality

Influencers become close business associates during the campaign. You, therefore, want to work with people who are reliable, honest, and professional. 

6. Vet the Content 

Lastly, you want to work with influencers whose content fits your brand. Does the influencer post content that would speak to your audience?

Be vigilant when vetting content for obscenity, profanity, highly political posts, and competitor mentions, as these may make your campaign could quickly backfire.

Best Practices For Reaching Out To Influencers

Once you’ve selected the right partners to work with, you have to reach out to them and request for them to partner with you. Remember, just because you’re interested in working with an influencer does not mean they’ll want to work with you too. How you approach them will help convince them to work with you. 

Here’s how to do it. 

1. Establish Brand Goals

Before you start reaching out to your chosen influencers, you must establish the goals of your influencer marketing strategy. Are you looking to increase sales, heighten your brand awareness, or grow your social engagement?

For your influencer marketing campaign to succeed, it’s vital that you create clear objectives, develop a clear message, and determine the campaign’s potential ROI before approaching influencers.

2. Engage with Influencers

Before reaching out to influencers, follow them on their various social media channels. Engage with their content and their audiences. Show an interest in what they do. This will make starting a conversation with them much easier.

3. Personalize your Outreach Approach 

Once you’re ready to start a conversation with the right partners, tailor your invitation for participation to what you’ve learned about them. Use the research you’ve done so far to solidify the relationship.

4. Be Part of the Conversation

Don’t leave all the work to your influencers. When you partner with influencers, make an effort to take part in the conversation during the influencer marketing campaign. Produce valuable content for your blog, share your opinion on topics trending in your industry, etc. This will drive organic traffic to your campaign and give it more relevance.

Wrapping Up

Using hashtags to find influencers on Instagram, Facebook, and Twitter will help identify users who may already be positively engaging with your brand and will be a good fit for your marketing campaigns.


Related Articles:

How Do I Measure Hashtag Performance?

How Much Instagram Influencers Cost: A Guide to Influencer Marketing Pricing


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Top 25 Social Media Analytics Tools: The Definitive List

The Top 25 Social Media Analytics Tools

New Social Media Analytics Tools comparison!

Did you miss our previous article on the 27 best Hashtag Analytics strategies? No worries, you can read it here: https://keyhole.co/blog/hashtag-analytics-27-actionable-strategies/

It can be a daunting task.

You’ve asked everyone and every query tool for the best social media analytics tools and you’re still unsure which to use. And you don’t have the time and money to waste using a tool only to find out later on that it doesn’t suit your needs. 

Whether you’re asking other marketers or searching on Google, it can be quite confusing — with every brand making enticing promises.

How do you know which of them would deliver on their promise? A good complete guide is a great place to look.

Here’s a guide showing you the top 25 social media analytics tools, and how they work.

Looking for a specific tool? Jump ahead:
1. Keyhole
2. AgoraPulse
3. Brandwatch
4. BrandMentions
5. Meltwater
6. Reputology
7. TapInfluence
8. Hootsuite
9. NetBase
10. Oktopost
11. quintly
12. Rival IQ
13. Social Studio
14. Sprout Social
15. Socialbakers
16. Brand24
17. Mention
18. Followerwonk
19. Iconosquare
20. Audiense
21. Tailwind
22. TweetReach
23. Falcon.io
24. Minter.io
25. Snaplytics

Read moreTop 25 Social Media Analytics Tools: The Definitive List

Keyhole Social Media AnalBottleRock

How BottleRock Music Festival Amps Up Influencer Engagement with Keyhole

Updated on May 24th, 2020.

BottleRock is a Napa Valley music festival that aims to bring together the best of Napa culture- wine, music, food and more wine, in true Napa fashion.

Jump Links:

Identifying and Finding Influencers
Identifying Trends by Tracking Hashtags Year-Round
Sharing User Generated Content Live At Your Event
Optimizing Content

“When people come to Napa, the first thing that they think of is great wine. What goes along with great wine is great food, and what pairs perfectly with food and wine is music. Add beautiful rolling hills, vineyards, and world-class hospitality and you have what we call BottleRock Napa Valley.”

-Jasa Laliberte, Marketing Manager.

Jasa Laliberte for BottleRock for Keyhole

The festival was originally started in 2013, and by 2015 was selling out. In 2018, with an impressive lineup, festival tickets sold out earlier than ever before, spurring successful sales and a dedicated fanbase in the years of the festival after.

“We really focus a lot on customer experience, paying particular emphasis to our 4 different levels of VIP and providing an all-around amazing experience for the concert-goer from start to finish. In the same way that Napa provides such amazing hospitality, we try to do the same thing at our festival.”

Why Keyhole?

The marketing team at BottleRock accomplishes some pretty awesome feats through our tool year-round. Check it out! They include:

Identifying & Finding Influencers

Jasa’s team is able to regularly find and engage artists and influencers they didn’t know were speaking about BottleRock through Keyhole’s Influencers feature.

The ‘Influencers’ tab in Keyhole shows top users engaging with your hashtag or keyword, allowing you to engage with them and their content directly from the platform.

“Before Keyhole, I wasn’t seeing some of the bigger accounts that were talking about us. I just never knew they were out there being a positive influencer for us! So now I’m definitely looking into those people. We have kind of a daily ‘a-ha!’ moment with Keyhole.”

Identifying Trends by Tracking Hashtags Year-Round

According to Jasa, Keyhole’s biggest impact is saving time by clearly depicting cross-platform data.

We asked Jasa what she did before Keyhole, to which she laughingly replied, “Well, I had lots of spreadsheets!”

“The biggest thing that’s been helpful for us is being able to actually see our overall impressions online. The data was on different platforms and we were not able to see what other people were saying about us very easily. Now we are actually able to put a number and a statistic behind it.”

By tracking relevant hashtags and keywords year-round, Jasa’s team is also able to identify relevant trends as they happen, and adjust their marketing strategies and event accordingly.

“The biggest things are the analytics behind it, the numbers. We’ve tracked hashtags for the last 5 years, but we’ve never done it all year round–so it’s been beneficial for us to see different trends and quantify them.”

By being able to identify trends and track keywords and hashtags, it brings numerous benefits to the team by being able to measure reach and engagement, benchmark against competitors or other similar festivals, as well as track how people feel about milestones such as lineup announcements. 

Sharing User Generated Content Live At Your Event

Keyhole offers a Media Wall feature that’s extremely easy to moderate, and allows your audience to share content and connect on any sized screen. 

Whether it’s a massive jumbotron or simply a mobile app, help your event attendees connect and share experiences through the Media Wall feature. 

BottleRock uses Keyhole’s Media Wall to live stream content that festival attendees share on their social media to enhance the experience.

The team can also control what is actually being displayed on the Media Wall with the handy moderation feature – filtering out any content that may be inappropriate or irrelevant. 

Optimizing Content

Lastly, Keyhole helps with content creation by giving insight into the types of conversations users are having.

Keyhole’s word cloud for the ‘#BottleRock’ Keyword tracker shows what else people discuss when talking about Napa online.

“It is influencing our strategy. As we are moving to figure out specific copy and content, we are looking at what we’re putting out there in terms of hashtags and keywords, and figuring out what themes and trends we are seeing…what is being engaged with the most. We try and find that theme and replicate it.”

The word cloud helps to identify relevant themes and topics that can bring insights into marketing strategies by shining light on subjects that are also being buzzed about. 

Keyhole Streamlines Marketing Processes

Overall, Keyhole’s data has helped BottleRock’s marketing team save time and simplify their processes, allowing them to focus on what’s most important: creating unforgettable festival experiences and selling out year after year.

What can Keyhole do for you? Sign up for a 3-day free trial and find out!


Related Articles:

Broadcast and Media Companies: Improving Performance with Social Media Analytics

How NBC Universal Uses Keyhole to Flag Security Breaches


Keyhole is a real-time conversation tracker that provides keyword + hashtag analytics and social media analytics across platforms such as Facebook, Twitter and Instagram. Get started for free here.

What Is The Optimal Social Media Post Length?

What is the optimal social media post length?

If you’re going to be posting actively on social media, you should try to make the most out of it.

Every social media platform has its own ideal post length that is most likely to resonate with users.

Jump Links:

Ideal Facebook Post Length
Ideal Instagram Caption Length
Ideal Tweet Length
Ideal Linkedin Post Length

How Can I Track the Best Post Length For My Brand?

What Is The Ideal Facebook Post Length?

The ideal Facebook post is very short: around 40-80 characters.

Jeff Bullas found that posts with 80 characters or less received 66% higher engagement.

What Is The Ideal Instagram Caption Length?

The ideal Instagram post is between 138 to 150 characters.

While the Instagram captions can be up to 2,200 characters long, captions get visually cut off at around 125 characters. Therefore, it’s recommended to keep your copy brief.

However, there is conflicting evidence on this, as some studies have shown longer Instagram captions to receive more engagement.

Keyhole is a real-time conversation tracker that provides keyword + hashtag analytics and social media analytics across platforms such as Facebook, Twitter and Instagram. Get started for free here.

What Is The Ideal Tweet Length?

The ideal tweet is between 70 and 100 characters.

While Twitter recently increased their maximum tweet length from 140 to 280 characters, people still prefer tweets that are short and sweet.

What Is The Ideal LinkedIn Post Length?

The ideal LinkedIn post is about 100 characters.

The “See More” link appears at about 140 characters, so it’s best to keep posts short enough to avoid being cut off.

How Can I Track The Best Post Length For My Brand?

All these post lengths are based on averages across many different types of accounts.

What works for your brand and your industry may be very different than what works on the average. It’s recommended that you first experiment with different post lengths and formats.

By using a tool like Keyhole, you can track which post lengths receive the most engagement for your brand.


Related Articles:

Writing Instagram Captions that Convert: Content, Formatting, and Hashtags

The Top 25 Social Media Monitoring Tools


Keyhole is a real-time conversation tracker that provides keyword + hashtag analytics and social media analytics across platforms such as Facebook, Twitter and Instagram. Get started for free here.

How Do I Live Tweet My Event?

Live tweeting is a great way to boost visibility of your event and create buzz in real time, while it’s happening.

Jump Links:

What is Live Tweeting?
Why Should You Live Tweet?

5 Tips for Live Tweeting an Event:
1. Create an Event Hashtag
2. Schedule Important Tweets
3. Identify Influencers in Advance
4. Post a Variety of Content
5. Don’t Sacrifice Quality

What Is Live Tweeting?

Live tweeting your event is the act of sharing information about your event on Twitter in real time.

It’s either used to promote live discussion between event attendees, or to keep your audience engaged and informed at the event, or even if they’re not able to attend your event themselves.

Why Should You Live Tweet?

Love it or hate it, Twitter is still the best social media platform for live conversations. It’s where people go online to participate in a live experience together.

Popular TV shows, sporting events, awards shows, and breaking news are all discussed in real time.

By live tweeting your event, you can boost brand engagement and draw in new followers. By encouraging your attendees to live tweet your event too, it helps your brand reach a new audience.

Keyhole is a real-time conversation tracker that provides keyword + hashtag analytics and social media analytics across platforms such as Facebook, Twitter and Instagram. Get started for free here.

5 Tips for Live Tweeting an Event

1. Create An Event Hashtag

By creating a branded event hashtag, you’ll give your audience an easy way to participate in the discussion.

And by using a consistent hashtag, you can track the overall visibility and engagement rate of all your event posts.

The CIA live tweeting the Oscars.

2. Schedule Important Tweets

You’re likely going to have a lot going on during an event. By scheduling important tweets in advance, you’re less likely to miss posting important details.

3. Identify Influencers in Advance

Do you know who’s going to be attending your event? Research their Twitter handles in advance so that you can tag them and track them at the event.

And by tracking your influencers who live tweet your events, you can identify potential brand partnerships.

4. Post a Variety of Content

Give your audience as rich of an experience as possible. Consider posting content such as:

  • Quotes from presenters
  • Answers to Q&A
  • Behind-the-scenes photos and videos
  • Retweets of attendees
  • Humorous or insightful commentary

5. Don’t Sacrifice Quality

While things may move fast, focus on posting high-quality, accurate content rather than always aiming for speed.

Your tweets must make people feel like they’re experiencing the event with you, not being broadcasted to.


Related Articles:

How to Create an Epic Twitter Hashtag Campaign

Top 13 Twitter Analytics Tools in 2019


Keyhole is a real-time conversation tracker that provides keyword + hashtag analytics and social media analytics across platforms such as Facebook, Twitter and Instagram. Get started for free here.

15 Social Media Branding Strategies to Capture and Retain Your Target Audience

Updated on March 5th, 2020.

As competitors strengthen their online profiles, the need to differentiate your brand’s identity on social media grows.

Building a recognizable brand known for its positive qualities will help gain and retain followers. Successfully executing branding strategies can help win customers, too.

But developing a powerful, branded social media presence is a challenge you can’t quickly overcome.

Consider using these 15 social media branding strategies to do the job help you achieve a strong social media brand presence.

Jump Links:

Influencer Marketing:
1. Connect with Influencers
2. Get an influencer to Takeover

Consistent Messaging
3. Optimize Your Bio and Your Profile
4. Develop Your Voice
5. Be Consistent with that Voice and Your Topics
6. Post Regularly
7. Embrace Visuals

Continuous Engagement
8. Share User Generated Content
9. Create Groups or Communities
10. Join Chats
11. Avoid Platforms Unpopular with Your Audiences
12. Promote Your Profiles Beyond Social Media
13. Offer Users More than They Expect

Ongoing Analysis
14. Monitor Constantly
15. Measure Your Efforts

Influencer Marketing

For those who’ve built a respectable social media following, many strategists consider influencer marketing a next step in building brand recognition.

By getting an influencer who closely aligns with your target image to promote your accounts, audiences should associate your brand more closely with that target image.

For example, many consumers associate Under Armour with athletic strife and excellence because Steph Curry is its biggest spokesperson.

Though your brand may not be able to contract an NBA superstar, there are almost certainly influencers in your industry who can deliver branding benefits.

To identify influencers based on the hashtags and keywords they post with, make a search for those terms:

1. Connect with Influencers

The first step in executing an influencer marketing campaign is identifying suitable influencers.

Of course, they must have large audiences. But those audiences must be engaged. Some studies show the average engagement rate on Twitter is between 1 and 2%, so anything higher is suitable for an influencer.

The next step is building a relationship with an influencer who matches your criteria.

You can start by following target influencers on their main social channels, interacting with their updates and sharing their content.

Once you’ve built some rapport, pitch a campaign that builds your brand’s image while benefiting the influencer. The next section covers an example of how to do so.

2. Get an Influencer to Take Over

Getting an influencer to run your social channels for a day entices their fans to follow you, while giving him or her another avenue to showcase wit and knowledge.

For example, comedian and diehard Boston Red Sox fan Rob Delaney ran the MLB Twitter account on May 7, 2013. The profile gained about 20,000 followers, as Delaney tweeted baseball “facts.”

Influencer Marketing - 15 Social Media Branding Strategies - Influencer Takeover for the MLB

What’s more, the takeover helped MLB build a reputation on social media that many sports organizations aim to achieve: being funny and relaxed.

Consistent Messaging

The core of brand building on social media largely involves creating themes — or, messages — and regularly demonstrating them through text and visuals.

Whereas influencer marketing campaigns may be best executed once you’ve grown a sizeable following, consistent messaging should begin when you join a social channel.

It may take trial and error to see which kinds of content best resonate with target audiences.

But once you’ve figured that out, being consistent in your messaging should reinforce your brand image.

3. Optimize Your Bio and Profile

Your social profiles should encapsulate your business and its main messages, acting as a pitch for those who visit.

Summarize the benefits of using your products or services in your profile description, including applicable keywords to make your account easier to find for audience members. You should also provide another method of contact for serious business inquiries.

Consider emulating these profile descriptions:

Profile Optimization - 15 Social Media Branding Strategies

Depending on the platform, you can also alter your background, profile picture and theme colours to reflect your logo and match your website.

By doing so, consumers will begin to recognize your brand assets.

4. Develop Your Voice

Establishing a common posting tone makes your updates distinct and easily-recognizable. This can also help build a connection with your target audiences, especially if your voice is in tune with them.

Take IHOP as an example. On Twitter, the pancake house appeals to its young demographic by piggybacking off popular phrases among teens and writing without punctuation — similar to what you’d see in instant messaging.

Develop a Voice - 15 Social Media Branding Strategies

If you’re unfamiliar with relevant phrases or jargon, monitor your main social channels more closely. You’ll likely identify niche terms you can use to develop your voice.

On a surface level, using a distinct voice increases IHOP’s engagement. Deeper, it encourages followers to associate IHOP with a laid-back dining atmosphere.

5. Be Consistent with that Voice and Your Topics

You must be consistent with your voice — and the topics you post about — to build an authentic connection with your target audience, influencing them to keep your brand top of mind.

Otherwise, that voice you’ve worked hard to create may seem forced and disingenuous.

Deviating from core topics can also compromise brand tone and messaging.

Going back to IHOP as an example, its social media strategists don’t post about government food sanctions. Doing so could damage how the audience perceives the restaurant.

Stick to your voice and main topics to enforce your brand’s image.

6. Post Regularly

Since social media branding centres on influencing your audience to easily recognize and remember you, irregular posting damages your efforts by keeping you off user newsfeeds.

Posting frequency depends on audience activity and how audience members engage.

For example, you may realize that tweeting in the morning earns more replies than doing so in the evening. You could also earn more engagement by posting twice a week instead of five times to a given platform.

This will take some experimentation to determine.

However, an optimal posting schedule helps keep user attention while potentially earning more followers.

7. Embrace Visuals

Images can be powerful tools to encapsulate your brand’s identity and messages, instead of seemingly-random pictures with your logo tacked on.

Visual content should reflect:

  • Themes your brand stands for
  • Your brand’s unique or differentiating values
  • The topics your audience is interested in

Take this image from Red Bull’s Instagram account as an example:

Use Visuals - 15 Social Media Branding Strategies

It shows Red Bull’s connection to extreme stunts and appeals to its high-energy audience.

As well as engaging fans, visual content of this quality builds and solidifies brand identity.

Continuous Engagement

Frequently engaging fans, followers and other audience members allows you to constantly communicate and demonstrate your brand’s core values.

You can engage audiences by sharing original and third-party party content that ties into brand messages, or running contests and social events related to them.

For B2C brands, replying to users also exemplifies favourable traits such as friendliness and helpfulness, especially when answering questions and helping solve issues.

As a bonus, regular engagement helps keep your brand at the top of consumer minds. This can potentially boost sales and other meaningful actions.

8. Share User-Generated Content

Like posting testimonials on your website, sharing user-generated content that positively depicts your brand can strengthen its identity.

Consider that more than 90% of consumers trust earned media — characterized as word-of-mouth from impartial sources — more than all other types of advertising.

Take a plus-size clothing company for example.

To reap the benefits of word-of-mouth on social media, share similar user-generated content.

9. Create Groups & Communities (or Participate in Them)

Creating, or participating in, groups and communities helps overcome many networks’ low organic engagement rates.

This helps generate buzz around your brand’s content. You can reach users who are interested in your industry or offerings, avoiding crowded timelines that constantly update and bury your posts.

For instance, an analytics company may create, moderate and promote a group about data mining. Not only does this give the company another method of engaging target audiences, but it furthers branding efforts.

That’s because, in the eyes of group members, the company aligns itself with images of research and analysis.

10. Join Chats

Similar to groups and communities, Twitter chats let you directly engage members of your target market to create buzz around your brand’s ideas, opinions and content.

Use a chat’s hashtag to interact with industry players — ranging from prospects to other businesses. You’ll likely build your follower count as you answer questions and interact with fellow participants.

Twitter Chats - 15 Social Media Branding Strategies

This type of direct conversation and engagement allows you to demonstrate expertise and helps build brand reputation among active industry voices.

11. Avoid Platforms Unpopular with Your Audiences

You may waste time and resources attempting to engage audiences on each major social network, as your target audiences may not be active on all of them.

LinkedIn may not be ideal for brands that target teens and young adults, whereas Snapchat likely won’t yield noticeable results for B2B companies.

What’s more, as developers create hyper-specific social media platforms, it may be advantageous to focus your efforts on ones that cater to your target audiences.

For example, many cosmetic surgery clinics favour niche forums over Google+ and LinkedIn:

Niche Platforms - 15 Social Media Branding Strategies

That’s why committing to a group of social platforms — slowly expanding it when appropriate — can help focus your engagement and branding tactics.

12. Promote Your Profiles Beyond Social Media

As your profiles act as engagement and branding hubs, it’s worthwhile to promote your accounts outside of social media to grow their followings.  

You can grow your social media presences by:

  • Participating in Industry Events
    • Run a booth to promote your products. Create valuable physical content to distribute. Strike up a conversation with attendees. As more people learn about your brand, you should gain more attention on social media.

  • Including Handles in Stores and on Products
    • For businesses who drive sales through physical locations, posting images of social networks lets customers know on which platforms you’re active.

By drawing offline attention to your social media profiles, your online branding tactics are likely to reach more users.

13. Offer Users More than They Expect

The bulk of users solely expect to receive status updates, albeit ones with original content, as they follow your social accounts. But offering perks can work to strengthen brand image.

For example, send a private message to new followers that contains a free coupon. It can use your brand slogan, colours and general information, encouraging them to visit your store or website.

They’ll be exposed to more branding tactics — whether physical or online — as a result.

Perhaps most importantly, giving customers more than what they expect influences them to link your brand to a positive experience.

Ongoing Analysis

As with any marketing activity, you must regularly analyze your social media branding efforts to ensure to your tactics are working. Otherwise, you lack insight into your performance.

The worst case scenario? You devote countless hours and a sizeable part of your budget to strategies that don’t yield desirable results.

The best case scenario? Your strategies effectively establish a brand identity, yet you ignore data that can help further establish this identity at a faster rate.

These two scenarios depict why ongoing analysis is crucial to successful branding on social media.

14. Monitor Constantly

Enacting a social media monitoring strategy helps ensure you don’t miss opportunities to build brand identity.

For example, as consumers may forget to tag you or misspell your handle, you can monitor company-related keywords to pick up on their posts and strike up a conversation.

Tracking industry keywords can also uncover engagement opportunities and openings to discuss your business.

Social Media Monitoring - 15 Social Media Branding Strategies
This Twitter live-stream sample is from a Keyhole real-time tracker.

This is beneficial for both branding and public relations because it opens doors to resolve issues and answer questions, exemplifying your business’s positive characteristics.

Finding these opportunities should accelerate your social media brand-building efforts.

15. Measure Your Efforts

Measuring social statistics such as reach and engagement can help refine aspects of your branding strategy.

Assume that using specific hashtags is a key part of promoting your initiatives and products. However, you discover that few users search for — and view posts containing — these hashtags.

Likewise, checking ad performance statistics may reveal they’re not reaching target audiences.

Word of your brand may not be spreading quickly enough as a result.

By measuring these social tactics either manually or with a tool, you can determine if it’s worthwhile to alter your strategies to build brand recognition among prospects more effectively.

Final Thoughts About these Social Media Branding Strategies

It’s important for digital marketers to ensure their activities — ranging from influencer campaigns to active social media monitoring — help establish a clear brand identity.

This means you shouldn’t post for the sole intention of getting shares and winning followers. Instead, think about how your actions can support brand goals and perception.  

The shares and followers will come as you work to build a unique reputation that resonates with your target audience.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

How to Create an Epic Twitter Hashtag Campaign

Updated on February 21st, 2020.

With over 79% of marketers in 2014 using promoted tweets as part of their campaign, Twitter hashtag campaigns are no longer a novelty in the marketing world.

Twitter hashtag campaigns can help you reap enormous rewards when done right. 

But how can you run and optimize a winning Twitter hashtag campaign?

We’ll walk you through 4 simple steps to help you create amazing hashtag campaigns.

You’ll be able to learn:

  • How to research what’s working for your competitors on Twitter
  • How to select the right KPIs and goals for your Twitter campaigns
  • How to structure your Twitter hashtag campaign for maximum engagement
  • How to execute a flawless campaign and keep up with your audience

Let’s get started!

Jump Links:

1. Research How Your Brand & Competitors are Perceived on Twitter
2. Identify the Goals of Your Twitter Campaign
3. Create Your Twitter Hashtag Campaign and Strategy Around it
4. Execute, Monitor, and Respond

1. Research How Your Brand & Competitors are Perceived on Twitter

What is your brand’s current position in the Twittersphere? How influential are you on Twitter?

Who talks about your brand and in what context? When are your fans talking about you? What associated keywords are used to talk about your brand?

These are some of the important questions you need to answer before starting your Twitter campaign.

In this step, you want to do two things:

  1. Measure your current influence.

    This information will be crucial for your post-campaign analysis. Your ‘influence’ metric includes your current followers, and more in-depth metrics such as contributors, and sources.

    You can measure your real-time influence using Keyhole by searching for your  brand name or URL of your website. This will give you the following data: contributors, reach, impressions, top sites & content, influential users, location & demographics, top sources of tweet, and related hashtags/keywords.

  2. Make a list of keywords that your brand is mostly associated with.

    Knowing associated keywords will help you brainstorm the concepts, hashtags, and copies for your campaign. This information is also available on Keyhole in a form of word cloud.

This will help you gain a bigger perspective of the industry and guide you in crafting your own Twitter campaign.

You don’t want to run a campaign similar to what your competitor has done last week.

The research method is simple; Do what you did for your own brand.

Understand their current reach on twitter, read their copies, and monitor the influencers behind their brands.

Analyzing your competitor’s twitter strategy will reveal a lot about your own brand’s strategy.

Try it yourself here!

2. Identify the Goals of Your Twitter Campaign

This is a step you and your team must do before creating the actual campaign content and strategy.

It’s easy to get caught up with creativity and virality around the campaign that the actual business metrics and KPIs become unclear.

What is your brand aiming to get out of a Twitter hashtag campaign? Is it to promote awareness for a certain product? Increase your followers? Get people to download your new app? 

Metrics like followers, RTs, and mentions will inevitably increase with a successful campaign, but clearly defining your goals will be incredibly important in coming up with an effective content strategy.

Deciding which metrics to track can be tricky. 

Jenn Deering Davis from Kissmetrics gives some great suggestions for developing your KPIs:

If you want to measure awareness, use metrics like volume, reach, exposure, and amplification. How far is your message spreading?

In order to measure engagement, look for metrics around retweets, comments, replies, and participants. How many people are participating, how often are they participating, and in what forms are they participating?

To drive traffic to your website, track URL shares, clicks and conversions. Are people moving through social media to your external site and what do they do once they’re on your site?

Identify advocates and fans, track contributors and influence. Who is participating and what kind of impact do they have?

A great example of a Twitter hashtag campaign built around solid metrics is UN Gender’s #HeForShe.

The goal of the campaign was clear: To obtain pledges of gender equality from 100,000 males within a year. As part of their integrated marketing campaign UN Gender….

UN Gender Campaign
  • Made their call-to-action crystal clear. It was easy for audience to understand what the project was about, and how to participate

  • Streamlined #HeForShe content in all of their global accounts with Hootsuite

  • Obtained influential celebrity endorsement, such as Emma Watson, who strongly encouraged men to pledge for gender equality

  • #HeForShe team worked closely with UN Women affiliate offices around the world to report on real-time feedback from tweeters across the globe

The key learning from UN Women’s #HeForShe campaign is that they built their strategy from a well defined goal — to get 100,000 pledges from men, which they were able to obtain within the first week by the way.

3. Create Your Twitter Hashtag Campaign and Strategy Around it

This is the fun part. We went ahead and did the difficult work for you so you just have to follow along!

We evaluated 10 of the past three years’ most successful Twitter hashtag campaigns, such as UN Gender, Yellow Page, ZzzQuil, Lays, and Amex, and found that all of these twitter campaign had three of the four qualities we call FOAM:

  1. Fun — words says it all. It’s fun and entertaining. E.g.: Charmin toilet paper’s #TweetFromThesSeat asks people to share their voice while “doing their business,” which resulted in thousands of hilarious tweets — from the “seat”.

  2. Opinion-based — invites people to share their views/opinions/ideas on a particular issue. E.g.: General Electric’s #IwantToInvent asked people to submit ideas of their own inventions.

  3. Action — calls on audience to do something. E.g.: Mastercard’s #PricelessNewYear Twitter campaign asked audience to take a photo with their loved ones and tweet with their hashtag.

  4. Meaningful — gives audience a philanthropic motivation or a monetary reward. E.g.: Ensurance’s Superbowl Twitter hashtag campaign gave out $1.5 M to one Twitter user.
FOAM chart for Keyhole 4 Step Twitter Campaign Blog Post

When drafting your content, ensure that your twitter hashtag ties in with your brand in a witty, relatable way. It needs to be customized to your goals & your audience.

For instance, DiGiorno Pizza used #DiGiorNOYOUDIDNT to promote their pizza delivery service by targeting football fans. How? By crafting witty football smack verses and live- tweeting them during the football season.

Digi Pizza Twitter Campaign

Why did this work?

  1. Well-targeted demographics. Who else is a better target for a pizza brand than a group of adrenaline-packed football junkies?

  2. Witty & Product-focused. Not only were their tweets funny and related to football, but it also promoted their product.

  3. Relevant. They tweeted live and responded ASAP showing clear understanding of Twitter and it’s mechanisms.

There are thousands of different ways to execute a Twitter hashtag campaign, but the key is solid planning.

Open your excel files, round up your team members, and be ready to make checklists.

For instance, if your hashtag Twitter campaign is going to have a give-away, plan the logistics in as much detail as possible — What is the prize? How are we going to pick the winner? When are you going to end the contest? How soon will they receive their awards?

If you’re asking your audience to submit user-generated-content (such as a picture of them with your product), plan out your tweet schedules. You should use data you’ve collected during the research phase to optimize.

For instance, how often and during what time slots are you going to tweet? Who will you tweet at? What kind of keywords will you use? — you get the idea.

Also, if your brand has a budget for the Twitter hashtag campaign, make sure you explore all the products Twitter offers and allocate your budget accordingly.

Promotion of the campaign needs to be incorporated in your planning as well. Here are few ways to promote your Twitter hashtag campaigns:

  1. Cross promote across all your social media channels. In other words, streamline your campaign.

  2. Partner with relevant allies. This can include celebrities, spokesperson, influencers, employees, or even other companies that can benefit from your campaign.

  3. Use paid services offered by Twitter. You can read more in depth about Twitter’s business products here.

  4. Integrate your campaign with offline efforts such as events. This method is particularly useful if you’re geo-targeting your audience.

Planning a campaign will vary depending on your budget, industry, and scope. Learning from other companies’ success and failures is of paramount importance.

4. Execute, Monitor, and Respond

Now that you have your compelling copy, creatives, and a meticulous plan in your hands, it’s time to execute.

Make sure your entire team is aware of the strategy and plan for your Twitter hashtag campaign as it will be crucial to amplify as soon as it’s live. Remember, 92.4% of all retweets happen within the first hour it’s been tweeted.

If you’re new to scheduling your tweets or any other social media content, here is an amazing article by Buffer that can help you with content planning.

Few simple strategies to further promote your hashtags while the campaign is live:
1. Write a tweet in relation to a trending tweet that also ties in with your campaign hashtag

2. Tag (or @) your top influencers and ask them to participate in your campaign

3. RT or Mention any participants for amplification

4. Create blog posts that aggregate your favorite tweets and share them with your audience while mentioning the relevant participants

Twitter needs to be on-watch constantly during the entire duration of your twitter campaign. Make sure your hashtag is monitored real-time using tools like Keyhole. 

How is your campaign doing in comparison to your original goals?

If it’s not doing as well as you’ve expected, perhaps an pivot in strategy is necessary.

While monitoring, your designated twitter-warrior needs to respond to most if not all of the audiences participating in your campaign for amplification. Remember,

70% of surveyed Twitter users expect a response from brands they reach out to on Twitter. Of those users, 53% want that response in under an hour.

Here is a fun infographic that can help you optimize your Twitter response.

Twitter Response Guide Infographic

Now go on and get started with your next viral Twitter hashtag campaign! Comment below and share your own Twitter hashtag campaign tips or ask away any questions you have.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free and search your brand.

Social Listening: Best Practices For Growing Businesses

Updated on January 23rd, 2020.

More than listening to what customers are saying about your brand or industry in the social sphere, this one question is important:

What do you do with what your customers and prospects say on social media?

Jump Links:

5 Social Listening Best Practices:

1. Pick a Successful Competitor to Imitate
2. Determine When to Engage an Ongoing Conversation
3. Have Relevant Departments Go All In
4. Carefully Consider Your Choice for a Social Media Listening Tool
5. In the End, How Much is Social Listening Doing For You?

Hearing what customers say on social media is one thing, but understanding how to use their conversations to your brand’s advantage is another.

500 million tweets are sent every day. That’s ~6,000 tweets per second.

And that’s just Twitter.

A prospect could tweet something as simple as “I need a black shoe right now” and get the attention of seventy of her followers engaging with the post.

What would happen, if you as a shoe brand (for instance) chime into that conversation with a link to your black shoe — including a discount coupon?

Here are five social listening best practices that can make a huge difference in your business:

1. Pick a Successful Competitor to Imitate

When you learn from people who are already doing well, you’re in essence skipping the mistakes they made before getting to where they are today. You can avoid most of mistakes they made.

On learning from competitors, PR expert Gini Dietrich says:

“Analyze your competitors’ marketing—see which efforts work well, and understand why stakeholders like them: What is their primary messaging? Why does or doesn’t it work? How do people respond to the company’s overtures online? Is word of mouth positive or negative? Why?”

Businesses perform better at social listening when they ethically learn from competitors who are already doing it right.

Piecing together their strategy is like scoring a free cheatsheet. Visit their platforms to see how they’re doing their social media — responding to feedback, joining industry conversations, and so on.

Fashion company Topshop, for example, is a good brand to learn social listening from. And of course, there are several other brands out there that are awesome at this.

While many other fashion brands only only take advantage of world-renowned events like Valentine’s Day and Christmas, Topshop takes advantage of other smaller festivals or events — especially in entertainment and fashion space.

When conversations about #EEBAFTAs (the hashtag for British Academy Film Awards) were trending on Twitter, Topshop joined in.

Tweet of Topshop during the #EEBAFTAs

Remember, this is an event many other fashion brands don’t value as much as they do more popular events. Well, Topshop decided to participate in the conversation on Twitter and their engagement rate soared; one of their tweets with the hashtag became the most popular on their timeline.

So, when looking for brands to learn your social listening strategy from, companies like Topshop are good examples to learn from. They look at other industry-related events that most of their competitors aren’t looking at and take advantage of them.

There are hundreds or even thousands of other brands you can learn from. Do your research on brands doing social listening well in your industry and see how you can learn from them.

But what if you step into a lively conversation and get a slap in the face? You need to know when to enter an ongoing conversation on social media.

2. Determine When to Engage an Ongoing Conversation

Social media is built on conversations, and consumers want to be talked to, not sold to.

Social media marketing guru Carlos Gil put it more succinctly:

“Talk to your audience, make conversation, build relationships. Consumers are people and they don’t want to be sold to, they want to be engaged so engage them.”

But it’s not just getting into conversations with prospects that’s important, you also need to know when and when not to engage them.

Ever gotten into a conversation and then realized you shouldn’t have? Or maybe your timing was just off?

When to enter an ongoing conversation is crucial.

It determines whether or not you’ll be getting any benefits from your social listening efforts or not. It determines whether you’ll get bashed or praised for joining a conversation. Avoid regret. Pick and choose your times to engage.

Here’s a few examples of typical conversations, and how to engage them:

Customer Service Queries

Customer service related queries require your immediate response.

Customers get angry all the time for different reasons, and you want to ensure they don’t stay angry. Or they need to ask questions before buying from you.

In any case, you want to respond to customer service requests fast.

“Netflix is known for its superior online customer service. That is due in large part to a corporate culture that empowers employees to act quickly”

Rebekah Radice, Founder at RadiantLA

78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.

An Ongoing Conversation About a Government Policy

Trying to take advantage of a social media conversation about a government policy that hurts people is an example of a potentially bad time to enter a social media conversation (depending on your stance).

For instance, following a ban from the US president last year, people from Muslim-majority countries were banned from entering the US. Taxi companies weren’t happy about this, and so they all went down the JFK airport and stopped pickups from working.

Amidst this commotion, Uber saw it fit to join the conversation and advertise their service, in theory helping stranded passengers. The turn out was bad. #DeleteUber became a thing on the Internet with many users posting how they weren’t happy without Uber’s position on the ban:

#DeleteUber campaign.

If you’re not going to sympathize with people who find a particular policy disturbing, it’s best to stay away from conversations like this.

When to Keep Quiet or Simply Apologize

Sometimes it’s best to remain silent — when saying anything at all will make a situation bad on all sides. Depending on the vitriol being spread, you may just want to pretend you didn’t hear a thing.

A smart rule of thumb is to only get involved in conversations when you know you won’t get burned or miss out on significant benefits.

For example, these conversation scenarios are clear enough to know whether or not to chime in:

  • An angry customer is egging people on and you feel you might be baited into a fight – Do not chime it.
  • You feel tempted to speak ill of a competitor’s product. – Do not chime in.
  • You feel tempted to market your Spring bouquets on Christmas Day (making you look like an extraterrestial)- Do not chime in.
  • You will literally miss the party if you don’t get into a conversation on time — like tweeting about Valentine’s Day on February 15 – Chime in!
  • You won’t get burned for marketing your Valentine’s products on Valentine’s Day – Chime in!

These are just a few examples. Think up a few you want to avoid or join.

But it’s still not always this straightforward, right?

Sometimes it can get really dicey and you won’t be sure whether or how to respond to feedback in the sometimes volatile social arena. Everybody’s watching, remember?

And bad news travels fast.

For example, one Clayburn Griffin mentioned Cap ‘n Crunch on Twitter, saying…

Tweet about Cap'n Crunch by Clayburn Griffin

Cap ‘n Crunch probably wasn’t sure what the outcome of their clapback would be. But they took the risk anyway. As it turned out, it worked for them. Cap ‘n Crunch’s tweet clearly got more love than KFC’s.

Cap 'n Crunch's tweet at KFC

Should you do the same if you were in this situation?

Speaking about the reason for their clapback, Andrew Cunningham from Huge (which managed digital for Cap ‘n Crunch) said: “KFC came at us pretty hard, and at that point we had full license to zing them back.”

Sometimes it isn’t rocket science to know when to enter a conversation. Sometimes it is. A smart rule of thumb, however, would be to only respond to conversations that clearly CAN BE handled. And apologize when occasion demands.

Another good social listening practice is to have your social media team collaborate with relevant departments in your organization to provide accurate information.

3. Have Relevant Departments Go All In

Social media is clearly not a secondary channel for marketing anymore, it’s the main channel today.

And if that’s the case, then it’s worth having all relevant departments in your organization collaborating on it.

When an issue is brought up by a customer that your social media team doesn’t have enough expertise to handle, have them link up with the relevant departments that can provide apt feedback or information.

78% of customers say competent service reps play a huge role in a happy customer experience.

Service reps can’t be competent if they aren’t fed the right information by relevant departments. So departments in your organization need to collaborate with your social listening efforts.

Customers hate it when they reach out to your customer service via social media and don’t get a satisfactory response. Or when you tell them to send an email to get an issued solved. Nothing beats you giving them the right response right from social media where they contacted you.

“I have for 10 years—long before Facebook was even on the map—called myself a ‘relationship marketing specialist.’ And I love that term because to me it transcends the medium. It’s all about people doing business with people.”

Mari Smith, Top Facebook Marketing Expert.

And remember, it’s social media — everybody’s watching.

This doesn’t mean your programmers, finance people, and other staff need to abandon their roles all the time to respond to customer complaints on social. But they can play a huge role in assisting your social media managers with the relevant information they need.

An open communication line between the social media team and relevant departments can work wonders here.

That said, your entire social listening effort, however, is nothing without a good social monitoring tool.

4. Carefully Consider Your Choice for a Social Media Listening Tool

Social media listening tools help you analyze what’s been said about your brand and industry on social media.

There are many social media monitoring tools out there, which makes choosing the right one a challenge sometimes. But you need to find the right one for your business anyway.

An inefficient social listening tool will make your social marketing efforts unnecessarily hard and frustrating.

If, for example, your tool can’t help you sort out the different sentiments in your social mentions, it’s going to be really hard to start scrolling through the many mentions you get to get the one(s) you’re looking for.

Want to monitor sentiment analysis for the hashtag you’re tracking like this? Try Keyhole.

Social conversation monitors have different capabilities. Some provide basic functions while others offer more advanced features. You want to pick the one that offers the functions that matter to your business.

5. In the End, How Much is Social Listening Doing For You?

You need to track metrics that matter. Otherwise, it’d be all for nothing. And there are lots of things to track, but you need to spot the ones that really matter to your business.

A few things to track:

  • Sentiment: How many mentions about your brand are favourable or otherwise.
  • Popularity: How many mentions are you getting per day, week or month?
  • Influencers: Who are the influencers talking about you, how many are they and what are they saying?
  • Most engaging topics: Which topics get the most likes, replies and reposts? Knowing this will help you understand where to focus your social listening efforts.

What you do with what you’re hearing about your brand is critical in this age where it feels like social media is controlling the world. Use the strategies in this piece to make the most of what’s being said about you and your industry.


Keyhole is a real-time conversation tracker that provides keyword analysis and hashtag analytics. Get started for free and conduct social listening for your brand.

Using Twitter Advanced Search to Diversify Marketing and Increase Engagement

using twitter advanced search to diversify marketing and increase engagement

With 335 million active users, Twitter is undeniably the home of amazing opportunities, especially for brands that want to engage with their fans and followers.

From finding leads to providing customer support to free PR and media mentions, the marketing opportunities are endless. 

Before you get too excited, there’s a but. 

The more users join Twitter, the harder it gets to find these opportunities as they get mixed up with more than 500 million tweets sent each day.

Thankfully, Twitter knows its stuff! 

To help you get as much value as possible out of Twitter, the platform offers Twitter advanced search. 

This powerful tool will let you find exactly what you’re looking for without having to scroll through thousands upon thousands of tweets.  

The Twitter advanced search tool is a goldmine for marketers as well as business owners. 

In this guide, you’ll learn exactly how to use this tool as well as powerful ways that you can use it to grow your brand exponentially.

Let’s get this show on the road. 

Jump Links:

What is Twitter Advanced Search?

Why Use Twitter Advanced Search?

1. Use Keywords and Hashtags to Find Potential Customers
2. Understand Your Target Audience
3. Reputation Management
4. Find Relevant Industry Influencers
5. Keep Track of All Your Mentions
6. Be the King of Customer Service
7. Find Media Opportunities

How to Use Twitter Advanced Search:
The Parameters:
1. All of These Words
2. This Exact Phrase
3. Any of These Words
4. None of These Words
5. These Hashtags
6. Written In (Language)
7. From These Accounts
8. To These Accounts
9. Mentioning These Accounts
10. Date Range

Getting More out of Twitter Advanced Search

What is Twitter Advanced Search?

Have you found yourself looking for something on Twitter all day to no avail?

You are pretty sure that it’s in there somewhere but you’re now cross-eyed from scrolling through all those tweets. 

The advanced search tool is your saving grace. 

This tool has turned Twitter into a social search engine. The tool allows you to narrow down your search results to specific words, date ranges, people and more. 

This makes it easy to find specific tweets.   

The Twitter search tool is available when you’re logged in to twitter.com either on the mobile app or web browser, via the platform’s toolbar search field by clicking on the choosing Advanced Search. 

You can also access it directly by heading to twitter.com/search-advanced.

From here, you can use the specific parameters available to comb through billions of tweets.

Why Use Twitter Advanced Search?

Now before we get you confused with the technical aspects of Twitter Advanced Search, let’s first understand why you should be using the Twitter advanced search tool. 

1. Use Keywords and Hashtags to Find Potential Customers

With billions of people using Twitter daily, the likelihood of finding people interested in your product or service is high. But it may be difficult to find these people if you don’t have a proper way of doing it. 

One way to do this is by using keywords related to your business. These are the words that your target audience are likely to use while searching the platform for products. 

Say you sell yoga pants. You can use keywords such as ‘buy yoga pants’, ‘I need new yoga pants’ etc. You’ll then see all the people who have used these keywords in their tweets. 

Hashtags are another effective way of finding new prospects. Hashtags have really evolved since their inception and people today unconsciously use them as part of their vocabulary all the time. 

So as a yoga pants business owner you’ll be interested in popular hashtags such as #iloveyoga #yogapants #ineednewyogapants, etc. 

Once you’ve found a list of potential prospects, reach out to them, start a conversation and build a relationship with them before you sell them your products. 

2. Understand Your Target Audience

Enough emphasis cannot be placed on understanding your target audience. To reach more people you need to understand who these people are and what they want. 

Twitter’s advanced search is a great way to learn about your target audience’s likes and dislikes.

Whenever you search a related keyword you will be able to see what people are saying about products and services related to your business.

Are they excited about them? Is there a need for them? Are they complaining? Do they need more variety? 

Armed with this information, you can then craft a marketing strategy that offers them the kind of information they are craving for.

You can even go further and create the type of product or service that your target audience wants. 

The bottom line here is to understand your target audience’s needs so that you can offer them value. 

3. Reputation Management

Every brand should be aware of what people are saying about them. 

It’s important to be aware of both negative and positive talk about your brand.

Positive talk lets you know what you’re doing right so you can keep doing it. Negative talk allows you to know where you are failing so that you can do better. 

Advanced search allows you to filter tweets to just those that mention your brand. You can also use emoticons such as “:)” and “:(” when searching your brand on Twitter to find out people’s sentiments about your brand.

The emoticons will let you know which users are happy or sad whenever they’re talking about your brand. 

For best results, exclude your Twitter username from search results so that you’ll be able to see tweets that mention your brand, but haven’t tagged you directly.

4. Find Relevant Industry Influencers

Influencers are the word-of-mouth of social media. 

You most certainly want the who is who in your industry talking about your brand and your products and services. 

But how do you get to know who these influencers are?

Easy. Use the Twitter advanced search tool. 

Use hashtags to find influencers on Twitter and take your influencer marketing to the next level. 

However, not all influencers are equal. You want to use only those influencers have a direct influence on your brand. 

For instance, going back to the yoga pants example, you want to use influencers who at least have an interest in yoga pants, not just anyone who has a large following on Twitter. 

People are more likely to be interested in people who have similar interests to them. 

5. Keep Track of All Your Mentions

You’ve probably been managing with keeping track of your brand mentions via Twitter notifications. But did you know that not everyone talking about you on Twitter will take the time to tag you?

This means you are missing out on lots of information regarding what people are saying about you just because they didn’t mention your Twitter handle in their tweets. 

Search Twitter for brand mentions using queries which include your brand name, common misspellings and your website. 

6. Be the King of Customer Service

Twitter is particularly popular as the place where customers go for customer support

Long gone are the days when your first instinct would be to pick up the phone and call the company for assistance. Now we all run to social media. 

Can’t complete a purchase? Ask for help on Twitter.

Your WiFi is not working? Complain on Twitter. 

Being on top of such complaints will give you the opportunity to offer instant help before things get out of hand. It’s always good to be known as the brand that offers effective customer support in seconds. 

Find complaints and fans’ issues using advanced search queries including your Twitter handle and terms such as “help,” “support” and service. 

7. Find Media Opportunities

Journalists and PR companies are always on the lookout for brands they can use to interview or feature as case studies. They will use Twitter to find such brands. 

Media mentions can go a long way in promoting your products and services, creating brand awareness, improving your brand reputation and most importantly, it’s free advertising for your products/services, events, campaigns, etc. 

Search Twitter for such opportunities using hashtags such as “#journorequest” and “PRrequest.” Remember to include your niche or industry in your search eg. #Journorequest yoga pants.

How to Use Twitter Advanced Search

You’re already in love with the advanced Twitter search tool, right?

Now let’s get down to how to use the various parameters. 

When you first land on the Advanced Search Page you may get a little overwhelmed. 

But don’t panic, it’s not as hard as it seems. 

We’ve broken down each parameter to help you understand how to use them so that you can harness the full power of this tool. 

First things first, a quick reminder of how to access the advanced search tool: 

Enter a search term in the toolbar search field then click on the Advanced Search feature. 

click through to twitter advanced search through search filters on the right hand side of the page.

You can also access it directly by heading to twitter.com/search-advanced.

The Parameters

Twitter advanced search parameters.

1. All of These Words

The search tool will search for tweets that contain—in no particular order—all the terms you enter in this parameter. 

If you want to search for a phrase instead of individual words use quotations (e.g. “buy yoga pants”). 

This parameter is helpful when you want a broad idea of what people are saying when they use particular words.

Sometimes you may not be sure what you’re looking for, so starting broad is a good idea.

Here’s an example of a search with all of these words:

Twitter advanced search parameter: "all of these words"

As you can see, it returns results that include any or all of the search terms (buy yoga pants).

2. This Exact Phrase

If you want to search for a specific phrase, this is the best parameter to use because you don’t have to add quotations around your phrase—it does that for you. 

This parameter is great when searching for quotes or full names.

Here’s an example of an exact phrase search: 

Twitter advanced search: exact phrase search

See the difference? Results are refined to tweets with that exact phrase and not individual words as with the ‘all of these words’ parameters. 

3. Any of These Words

This parameter separates each word or phrase you enter with an “OR” when the search query is performed. 

For instance, if you want to search for brand mentions you can add your brand name, Twitter handle, hashtag and website. Twitter will then give your results containing either of these search terms. 

Here’s an example using the brand Hootsuite:

twitter advanced search: any of these words

4. None of These Words

You may not give this parameter much thought but it’s also important.

It’s very helpful if you truly want to narrow down your search results.

For instance, when searching for yoga pants, you may want to exclude results of yoga poses which are very popular. 

It’s also a good filter to add if you don’t want to see tweets that contain a competitor’s name or customized hashtag. 

5. These Hashtags

This is the parameter that you use to search for tweets using your custom hashtags or industry-related hashtags. You don’t need to add the hashtag symbol in terms listed in this field.

6. Written In (Language)

Find tweets that are written in the language of your choice. 

There’s no point in having tweet results show up in other languages if they are not applicable to your brand. 

twitter advanced search: find tweets in the language of your choice

7. From These Accounts

This parameter allows you to find tweets by specific accounts. You can add usernames of one or more accounts here with or without the “@” sign. 

This is a good parameter to include when you are monitoring your competition. 

Let’s use the Hootsuite example again. As you can see, the results are only tweets from Hootsuite. 

twitter advanced search parameter: from these accounts

8. To These Accounts

Again, if you’re monitoring your competition and want to see what people are saying about them, just enter their usernames here. 

Here, the results are all the tweets sent to Hootsuite:

twitter advanced search parameter: to these accounts

9. Mentioning These Accounts

Want to see your competition’s mentions? Enter their usernames here.

NOTE: You can find people’s emails on Twitter by searching for their usernames and the keyword “email” or phrase “email address”. 

twitter advanced search parameter: mentioning these accounts

10. Date Range

Use this parameter to search for Tweets either before or after a date. You can find tweets that are between two dates.

Getting More out of Twitter Advanced Search

While the Twitter advanced search tool does a pretty neat job to help you find the information that you’re looking for, there are still many ways to narrow down your search even more.

In addition to getting well-filtered results, you need a tool to help you organize these results into useful information.  

In doing so, you ensure that you get high-quality results that will better inform your marketing team so they’ll be able to craft an effective marketing strategy

Keyhole is an advanced social media analytics tool that will help you conduct effective social media listening, brand monitoring, influencer marketing, market research and more all from one dashboard. 

Check it out for a chance to unlock your social media potential. 

The Twitter advanced search tool is a gateway to a world of marketing opportunities for your brand. So start taking full advantage of it today and get the most out of your Twitter Advanced search queries.

Get searching!


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

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