The Top 15 Instagram Analytics Tools [+ Metrics that Matter]

Instagram is a huge platform so you definitely need to know how best to engage your target customers on it. And Instagram analytics tools are your best bet when it comes to doing just that.

But there’s a plethora of these tools out there, which becomes a huge problem for many social media marketers — as picking the best Instagram analytics software can be difficult.

Here’s a list that will help you out — 15 Instagram analytics tools and their different features, followed by metrics that may influence your decision:

Read moreThe Top 15 Instagram Analytics Tools [+ Metrics that Matter]

Top 25 Social Media Analytics Tools: The Definitive Guide

It can be a daunting task.

You’ve asked everyone and every query tool for the best social media analytics tools and you’re still unsure which to use. And you don’t have the time and money to waste using a tool only to find out later on that it doesn’t suit your needs. Whether you’re asking other marketers or searching on Google, it can be quite confusing — with every brand making enticing promises.

How do you know which of them would deliver on their promise? A good complete guide is a great place to look.

Here’s a guide showing you the top 25 social media analytics tools, and how they work:

Read moreTop 25 Social Media Analytics Tools: The Definitive Guide

Keyhole Instagram Analytics Social media monitoring hashtag analytics

Changes to Instagram API: What You Need to Know

We want to keep you in the loop, so we are updating this post as things evolve with Facebook and Instagram and new information becomes available.

As of December 11th, Instagram put new API changes into effect that affect the way all analytics products like Keyhole access user data. Some of these changes will impact Keyhole functionality.

Here’s what you need to know:

1. You will not see user data at large when tracking hashtags on Instagram. However, you can add filters to specify which Instagram Business users you’d like to get posts from, and get much more in-depth data about those users. Here’s how to add these Instagram account filters.

2. Instagram Business Account tracking is here, and it gives you even more powerful insights than Personal Instagram account tracking does. Read on to learn more.

Hashtag Tracking on Instagram Moving Forward


All unspecified user data has been removed from Instagram Hashtag Tracking. This means you will now see overall post counts and post analysis data, but won’t be able to directly identify the users behind posts.

No specified users on timeline
Instagram Business Insights without specified users

On the bright side: If you’re interested in seeing how specific users are contributing to a conversation or campaign, you can specify that you’d like to fetch posts from those accounts. Plus, in so doing you’ll be getting more in-depth data about those users, like real-time follower counts, profile pictures, and more.

Specifying Users on IG Timeline
Instagram Business Dashboard with Specified Users

Account Tracking on Instagram Moving Forward


Personal Instagram Account Tracking will continue to be available on Keyhole as always,
and much more robust Instagram Business Account tracking has been added as well. 
To be able to get in-depth follower insights, as well as Instagram Stories insights, you can switch your trackers to Instagram Business trackers.

The Good News about Instagram Business 🎉

Switching your Instagram Accounts over to Instagram Business has its perks!

1. Instagram Business gives you more in-depth account analytics

By authenticating your Instagram Business Accounts, you will get access to in-depth Follower Insights and demographic information about all of your followers, like Age, Gender, and detailed location data.

Instagram Business Follower Insights
Follower Insights Dashboard

Where can I find this data?

2. With Instagram Business comes Instagram Stories

That’s right. By authenticating your Instagram Business Accounts on Keyhole you gain access to insights about all your Instagram stories. 

Stories Insights
Instagram Business Stories Insights

How do I access Instagram Stories?

3. Account Spying is Coming Back thanks to Instagram Business

In the near future, you will be able to track your competitors and any other Instagram Business account through Keyhole. Unauthenticated accounts don’t reveal follower information, but they do give you great insights like their engagement rate, top posts from the account, follower growth over time and more. We will keep you posted on this new feature.

A quick cheat sheet of the latest changes and how they affect Keyhole:

Instagram Tracking moving forward

April 4th Updates

As of April 4th, Instagram put some API changes into effect that change the way we (and all other partners) access user data. Some of these changes will impact Keyhole functionality.

Here’s what you need to know:

  • Your existing content (pre-April 4th) is unaffected by these changes.
  • Twitter, Youtube, and Facebook functionality are unaffected, meaning there are full tracking and social listening capabilities for public posts on these platforms through Keyhole as always.

Instagram Account Tracking
.

  • Instagram Account Tracking still works for any authenticated account (i.e. any account that you have login credentials for), though you won’t be able to see Follower Insights or Follower Lists for these accounts anymore because they are no longer exposed in their API.
    .
  • Plus: thanks to the incredible efforts of our developers ?, you can now easily ask your clients and influencers to authenticate their accounts through a custom link to gain access to their data.
    .
  • You will have data on the number of post likes for any posts in your authenticated account, as well as data on account growth.
    .
  • Instagram Account tracking is disabled for all accounts that are not authenticated.

This is what your influencers/ clients will see to authenticate their account:

Image: Keyhole Instagram Authentication Customer LInk

This is what you will see:

Keyhole Customers Authenticated Accounts View

Instagram Hashtag Tracking

  • Still collects all posts that use your Hashtag
    .
  • All posts will display the poster’s @username but not their full name, profile picture, or follower data.
    .
  • Reach & impressions will not be calculated for Instagram posts past April 4th due to restrictions on follower data.
    .
  • We are working to see what we can continue to offer through our Instagram influencer page and will update this post with new information. The Posts, Media, Trending Topics and Sentiment pages still work as usual.
    .

Our Stance: We fully support Facebook’s efforts (and Instagram’s by extension) to protect the privacy and security of their users and we want to make sure we help you figure out how to handle these changes in your Instagram strategy.

Our full team is working hard to continue to be the best solution possible for social media tracking and insights moving forward, and we are in ongoing conversation with Instagram to do so.

As always, we are here to help!  If you have questions, please email us at success@keyhole.co.

Social Media Content Distribution Tactics that Work Like Magic

I’m sorry to say this, but you’ll never stand out like a digital peacock in the social media realm — that is, if you’re oblivious about how to distribute your content effectively.

If you’re into the whole publish and pray strategy — if you can even call it one — then your content will easily be drowned out by the millions of posts published on social media daily.

For you to succeed, you need to have a carefully crafted content distribution tactic when publishing your posts in social media.

Allow me to share with you four tactics that you can use for just that.

Let’s hop right in.

1. Build strategic partnerships with influencers.

I’m not really a huge proponent of the whole, “It’s not what you know, but WHO you know that counts” rationale. However, when it comes to marketing your content on the internet, I have to admit that it’s hard to ignore this reality.

Such is especially the case when you’re operating in the social media space where a single tweet or share from an influencer, can easily skyrocket your content views and even online sales.

That being said, it’s crucial that you pair your social content distribution endeavors with influencer marketing.

To find the right influencer, you can use Keyhole.co to gain a bit more insight into the influencer that you’re thinking of partnering with.

Here are some of the data points you can learn about an influencer if you run them through Keyhole.co:

  • Average likes
  • Average retweets
  • Average number of posts
  • Average engagements
  • Their top posts based on engagements

Here’s a glimpse of how Keyhole.co looks from the inside.

Neil Patel Influencer Tracking Statistics - Name, description, handle, total posts, followers and followings, as well as metrics: Average likes, average retweets, average engagement rate

(An overview of the influencer.)

Keyhole Account Statistics, showing number of social media posts over time in a graph, layered with Average engagements over time
(The account statistics.)

Keyhole Top Posts by Engagement - chart showing the content of the top posts created by the account being tracked, together with number of likes and retweets. Content Optimization tool.
(Top posts by engagement.)

These are just some of the many things you can learn about your prospective influencer.

When you have these details, you can judge better if the person is an ideal partner to help you distribute your content through their followers or not.

2. Leverage employee advocacy.

Before anything else, let’s define the phrase “employee advocacy.”

According to Smarp.com, it is “the promotion of a company’s messages by its employees.”

Based on the definition alone, I hope you can see how this can be important for your content distribution on social media.

Let’s face it: Your target audience might not support you immediately when you reach out to them. After all, they don’t know your company through and through so it’s quite normal for them to have doubts about you.

The same can’t be said when you ask your employees for support, however. In most cases, they will welcome the idea since they are proud to be a part of your company.

That’s why employee advocacy is crucial in your social media content distribution endeavors. You’ll barely need to convince any of your employees to help you with sharing or promoting your company’s message.

The good news is, there are online platforms that can help you streamline your employee advocacy efforts.

Smarp is one of them.

You just need to create an account, do your initial setups like creating your channels and adding people to it, and you’re pretty much set to start posting.

Here’s how the platform looks from the inside.

Creating more channels button
(When creating new channels.)

Tweaking channels
(When editing/tweaking your channels.)

New subscriber
(When adding subscribers or employees to your channel.)

Add posts
(How you can add your posts.)

With the help of social advocacy platforms, it’ll be easier for you to manage your marketing efforts and even measure the results you get out of them.

3. Leverage social scheduling.

There are a plethora of benefits to be had from using social scheduling platforms when distributing your content via social media.

For one thing, it enables you to repost your content multiple times. Also, you can control when your posts are published.

Both aspects are crucial for succeeding in the social media space.

After all, your target audience is most likely flooded with truckloads of content every day, that’s why you need to repost your content multiple times.

Also, as you study your audience, you’ll realize that there are certain times in a day where they log in. As you uncover this information, you can use the social scheduling platform to schedule your posts at the most optimum time.

4. Find out where your audience is.

Before you even start distributing your social media content, you need to know where exactly to distribute them.

I mean, sure, you can certainly post all of your content in your social media pages. However, that alone won’t do you much good.

You need to go out there, look for your audience, and distribute your content in places or groups where they frequent on.

Remember, where your customers are, there you should also be. This is a timeless lesson that businesses or marketers should never forget.

To help you with finding your audience, one of the best tools you can use is Facebook Audience Insights.

From your Facebook’s personal profile, click “Ads Manager” > the burger menu on the top left part of the page > hover to “All Tools” > click “Audience Insights.”

You will then see this page.

Facebook Audience Page

After you enter your interest and hit “enter,” click the “Page Likes” tab. (For this example’s sake, I entered the keyword “pastry” in the “Interest” section.)
Image of Facebook Audience showing where to click for Page Likes

You will then be able to view the pages relevant to your niche (and their audience sizes) as you scroll down.
Image of Facebook Audience Page showing other relevant pages

At this point, you now have access to the list of niche-relevant pages where your audience is most likely hanging out online.

The only thing left for you to do is engage, build relationships, and distribute your social media content in these pages.

It’s worth pointing out that Facebook Audience Insight has several more features that you can use to help you with your content distribution. Be sure to check out the tool and experiment with it.
What’s next?
You don’t need to have decades of experience to succeed in the social media space.

Just by following the tried and tested strategies that seasoned social media marketers are using, you’d be able to formulate your very own system of distributing your content effectively (and efficiently) via social media.

If you follow the tips that we covered — or build on them — you’ll be able to get better results out of the content you’ll publish in your social media accounts.

If you have questions and ideas that you’d like to share regarding content distribution in the social media space, feel free to add them in the comments section below. Cheers!

Man looking at whiteboard influencer marketing keyhole

How to Find Micro Influencers on Instagram to Boost Sales

Influencers have the power to win the hearts of consumers, so it is no surprise that we are seeing some of the biggest brands in the world using influencer marketing to promote their products and services. Influencer marketing is clearly effective, but the problem is small brands often don’t have enough cash in their pockets to afford a top influencer for promoting their products and services.

Fortunately, there are micro-influencers out there on whom these brands can rely. Micro influencers are everyday consumers who possess a large social media following; generally between 1,000 and 10,000, though some have up to 100,000. These influencers offer better access and higher engagement than macro influencers at a fraction of the cost. Micro-influencers are active on various social media websites and you can partner with them to promote your brand wherever your customers and prospects are most active. One major social media website on which you can easily find micro influencers is Instagram. In this post, we’ll demonstrate how you can use micro influencers on Instagram to boost sales and how you can find Instagram influencers.

Micro-Influencers should be Relevant to Your Niche

Influencer marketing can be used for achieving different goals, such as driving engagement, increasing brand awareness or sales. But to be able to achieve these goals, you must promote your content to a relevant audience.

This means that you must work with influencers on Instagram who are relevant to your niche and have a significant following. Ideally, you should find an influencer who is considered an expert in a subject that is relevant to your niche. If you fail to do this, you won’t be able to reach your target audience and there will be no point in using influencers to promote your brand.

Showcase Your Product Experience with Micro-Influencers

When consumers see a compelling picture of a certain product, they may become interested in trying that product. But, in order to make a major impact on your audience through micro influencers on Instagram, you must showcase their experience of using it. This can compel followers to enjoy the same experience themselves.
For example, if you want to promote your product, you can have the influencer use it and share their reviews about it with the audience. Micro influencers on Instagram can make a video of your product, share stories or simply post a picture with an inviting caption. The goal here is to demonstrate how your product is enhancing an influencer’s experience. Because the influencer’s following trusts them, this will compel the audience to try your product themselves. In a similar fashion, you can promote your services too by having the micro influencer show to their audience how your services enhance their experience.

ii-img1

Give Influencers the Freedom to be Creative

This is perhaps the most important thing to remember when working with micro influencers on Instagram. The reason why micro-influencers have managed to grow their audience is that their audience trusts them and they know the right words that attract the audience. They know their followers, so they know the type of content that will appeal to and engage their audience.

Therefore, you should never control what a micro influencer on Instagram says about your services or products. Let them give honest reviews about your product and allow them to promote your brand in their own way. If you control the content that an influencer shares about your product or services, there is a risk of the audience losing their trust in the influencer and if that happens, you won’t be able to successfully promote your brand.

These are the three best ways through which you can use micro-influencers on Instagram to boost sales. Now that you know how to use micro-influencers, will you promote your brand through influencer marketing? If so, there’s a missing piece of the puzzle. I still haven’t told you how you can find Instagram micro influencers.

ii-img2

Finding Instagram Influencers

Turn to Your Audience

When finding Instagram micro influencers, you should start with your current fan base since you know that a connection already exists. Since they’re already interested in your content, you should look at their interests by looking at the pictures they post and the people they follow, then you should analyze what’s similar among your fan base. Do they all follow the same influencer or brand? Or, does your analysis show that a lot of the Instagram pages you’ve looked at have a common picture? Whether it’d be a picture related to fashion, and if you could look deeper into it you might be able to discover that most of your fan base post pictures of handbags, jewellery, or even hats, etc. By finding these common interests, you’ll be able to create a target lookalike audience to draw connections with others like them. If any of your followers themselves have a large following, it is an added bonus for you. Reach out to them and recommend an exchange of service or product for a review or Instagram post, it’ll be easier to convince them as they already know who you are.

Use Hashtags

The best method to find the right influencer is to simply search for the correct hashtag or keyword that’s relevant to the product you’re trying to promote. For example, if you want to promote a fashion product, you can run a hashtag search for things like #ootd or #instafashion. You can then determine how popular an influencer is by looking at how much engagement their posts are getting or their follower count. Are they gaining likes and comments on their posts, and if so, how persistent are they at posting?

Note: You can get a lot of micro-influencers who just purchase their followers and barely get any engagement on their posts, these are to be avoided so keep an eye out for them.

There are various tools, like Keyhole hashtag and Keyword tracking, which can help you easily find influencers who have published posts with the hashtag or keyword you’re searching in a simple list format with needed and additional information such as ‘Sentiment’, which basically shows you the types of emotions the post’s wording is giving. If the content they are posting is relevant to your niche, you can reach out to them to market your products or services.

ii-img3

In addition, you can also track all posts that contain your hashtags in real time. This way you can analyze the engagement levels of the audience in your niche with influencers on Instagram. You can determine the influence of influencers on their audience through insights about engagement levels.

The hashtag you choose for search must be specific to reveal satisfactory results. For example, if you wish to search for Persian cats, a hashtag search around #Persiancats would yield much better results than just #cat alone. Alex of VM Interactive says that the more specific your hashtag is the more actionable results you’ll get.

With the help of an Instagram hashtag analytics tool, you can simplify your research. You can use specific keywords relevant to your niche to pinpoint conversations related to your business and target audience.

ii-img4

Conclusion

Follow the advice we have provided to use influencers for promoting your brand. Remember to give influencers the freedom to be creative and find the ones that are relevant to your brand!

Image Credits
https://negativespace.co/man-working-desk-office-minimal-white/
https://negativespace.co/fashion-travel-accessories-sunglasses-bag-camera-watch/
https://negativespace.co/musician-guitar-speaker/

Keyhole How to Avoid a Social Media Crisis crises 6 steps how to

6 Critical Steps to Avoid a Social Media Crisis

Social media is an enormously powerful tool for managing customer relationships, broadcasting positive brand stories and introducing new products. But while the benefits of this free, fast and intuitive marketing channel are virtually limitless, it also has some potentially serious risks.

But there’s good news; with proper planning you can avoid the most common mistakes that lead to a social media crisis.


What Causes Social Media Crises?


Common Mistakes — Just about anything can spark social media outrage and bring out the trolls, but the most common slip-ups include:

  • Spelling and grammar mistakes made by professional organizations
  • Accidentally liking an inappropriate post
  • Tweeting a personal message from a professional account
  • Unintentionally making an offensive statement

Serious Problems — Employee sabotage and hacking are much more serious offenses. While businesses can, and do, shift responsibility for the malicious post, they’re often criticised for allowing their login credentials to be compromised.

Catastrophic Events — Intentionally racist, sexist, or malicious comments made by companies or individuals ignite the worst type of social media crisis. These statements can significantly impact a brand’s revenue and reputation, and recovery could take years.

Look no further than Roseanne Barr for a trending example of how powerful one tweet can be.

In the days following her comment, Barr’s television contract was canceled, her reputation was heavily damaged, and she lost an estimated $3 million in revenue.

So, how can you avoid a social media crisis? Here are 6 steps you can take.


1. Have a Crisis Communication Plan


Image of a Man in Front of a Whiteboard with a Plan Structure

The most important steps toward preventing a social media disaster are understanding what crisis management means for your business and creating an action plan to address your risk factors.

While you can’t predict every crisis, you can train your social media team to prepare for, and effectively manage, potential problems.

Since social media is your front line of communication during a crisis, your plan should include specific guidelines to protect your brand. Most importantly, always have a second set of eyes on every post before it’s published. Companies should also train more individuals in crisis communications and social media management than you think you’ll need.


2. Monitor your Social Media for Trouble!


Identifying problems as soon as they arise is critical to crisis prevention. Unfortunately, you may never know about the biggest issues facing your company because 96% of angry customers don’t complain to brands directly. Many of these upset customers prefer posting about their poor experience on their own timeline. These “dark” complaints could go unnoticed, causing negative impact, without proper tools and training.

Social listening tools allow you to monitor keywords and indirect brand mentions as well as direct mentions. This gives your company a much more holistic view of what your customers are saying across all social platforms.

Keyhole’s Intelligent Notifications feature is an excellent example of how brands can set up alerts to detect direct and indirect (‘dark’) posts with negative sentiment.

Keyhole AI detects any tracked posts with negative sentiment made about your brand, and you automatically receive an Intelligent notification in your inbox, which allows you to react to the post before the negative sentiment escalates.

Keyhole Intelligent Notifications Dashboard With Negative Sentiment Alerts Turned On

For instance, United Airlines would have seen this tweet and its volume, the first mention of the United Flight 3411 incident, with Keyhole.

Capture-of-the-Original-Tweet-that-started-the-United-Airlines-Crisis-in-2017

This would have given the airline an ample runway to handle the crisis before it escalated.


3. Always Engage with Your Audience


Engaging-with-Facebook-Audience---Image-of-person-using-Facebook-on-phone


Social profiles are frequently viewed as sales tools instead of powerful customer service platforms for building brand loyalty and customer care. By solely pitching products rather than having meaningful conversations with your followers, you could miss opportunities to address customer experience problems early on.

According to Maritz Research, 49% of customers expect companies to respond to Twitter complaints, yet only 29% of those who complained received a reply.

Additionally, customers who complain expect a response within 4 hours, while the average brand response time exceeds 10 hours.

It’s crucial to respond quickly and professionally when negative comments about your company are discovered. Ignoring criticism, even when it isn’t posted directly to your page, sends a message to your followers that you don’t care enough about them to respond.


4. Respond to Criticism Professionally


Knowing how to properly handle criticism in a public forum is essential to protecting your reputation. A single rude response to a genuine complaint will do far more damage to your image than the original comment could.

Deleting comments and blocking users may seem like the quickest way to fix a problem, but doing so could cause your customer to become more outspoken. Instead, make an effort to understand what caused the situation and show a willingness to make things right.

Consumers typically complain on social media when their problem has not been properly resolved. You may be able to prevent your customers from complaining in public by providing a seamless resolution process on your website or over the phone.

Angry customers want to express their frustration quickly, so they usually avoid email. Adding a simple feedback button to your site may prevent them from firing off a raging tweet for all to see. Just make sure it’s easy to find and effortless to use. You could even offer visitors incentives for leaving feedback if it they’ve been poking around your site for a while.


5. Choose the Right Person to Manage Your Accounts


Hands-woman-laptop-notebook

Assigning your brand’s social media strategy to an intern or an inexperienced employee may save you money, but it could also be a recipe for disaster.

A great social media manager has a level head, is capable of handling a crisis, and is well-organized and detail-oriented. Finding someone with public relations experience adds another layer of insurance against mistakes.

Prefer to outsource the work? There are many companies specializing in managing social media accounts for businesses. This option may be the most impactful if you have room in your budget.


6. Draft an Employee Social Media Policy


Most people might think their private social profiles are safe for ranting about work stress, but negative posts can have serious consequences if customers or coworkers see them. Distribute guidelines about how to reference your brand online, but don’t scare your team away from posting. Happy employees are some of the best recruiting tools you can ask for!

Closing thoughts

The benefits of using social media intelligently will always outweigh the risks. Remember to monitor for problems, listen to your followers, react quickly and compassionately, and plan ahead, that way you’ll be able to maximize the benefits of this channel while avoiding potential crises.

The Chive Keyhole Customer Success Story for growing businesses Keyhole Social Media Analytics

How theCHIVE Uses Unique Hashtags to Engage a Massive Follower Base

10 years ago, Co-Founders John and Leo Resig began a Men’s Lifestyle digital platform you may be familiar with: theCHIVE.

“They created a culture where people can escape from politics and the annoyance of everyday life and come and have a good laugh.”

-Jill Broek, Director of Brand Strategy

As you scan through the platform, you’ll find three types of posts: feel-good, funny images, pictures of women that the platform calls ‘Chivettes’, and stories from the CHIVE’s charity division.

Director of Brand Strategy, Jill Broek, shares with us that although some people may see theCHIVE as a “bro site”, this is actually just a misconception. From a woman’s perspective, the company culture is very inclusive of women and has a strong humanitarian focus.

“I think that from an outside perspective if people don’t know theCHIVE, it seems like this bro-centric culture but it’s really not. There are Chivettes on our site, and most of those images are submits from women across the country who want to be on the site. There are tons of women who visit the site on a regular basis themselves, and a ton of women that work here. It’s humor-first, and then humanity as well and trying to help the community.”

Helping the Community

TheCHIVE’s charity group helps the community by finding people in need and inspiring their massive platform, which has over 20 million monthly users, to take action.

They focus on people with rare medical diseases (for example, those that affect 0.04% of the world’s population), veterans, special education initiatives and first responders.

Through these efforts, theCHIVE has raised over 10 Million dollars for these various causes around the world in the past 10 years.

“Our audience is very motivated when there is a charity tie-in. We’ll usually ask our audience to share a post with a hashtag, and donate $1 per post to the affiliated charity.”

Unique Hashtags

But engaging such a wide-spread following can be challenging. How do you keep track of 20 million people a month and monitor how they’re engaging with your content?

TheCHIVE’s solution is using unique hashtags.

They’ve done this with multiple campaigns, like when they partnered with Netflix to promote The Punisher by asking their community to share a photo of the show’s famous skull design with #ThePunisher in their post.

Screen-Shot-2018-03-29-at-5.50.35-PM

“The show was about a former military person, and those Punisher skulls are so prevalent within our community. So we asked them to post a photo with the skull and #ThePunisher and we donated $1 to CHIVEcharities to help veteran initiatives”

They ran a similar campaign to promote the new Dave Chappelle show, this time donating to DC public schools, which is Chappelle’s big charity initiative.

“Without Keyhole we wouldn’t have been able to do these campaigns.”

Unique Hashtags and a National Beer Pong Tournament

They also use unique hashtags to run other CHIVE-wide events, like the first-ever national beer pong tournament.

Screen-Shot-2018-03-29-at-6.01.25-PM

“We started our partnership with you guys because we did our first ever national beer pong tournament. A client of ours was working with us to advertise their hangover relief product (FAST). The campaign was around March Madness, so we ran a bracket-style beer pong tournament.”

As the company couldn’t run full tournaments in every state, they used 50 unique hashtags (1 per state) to track the state-wide CHIVE beer pong tournaments being held around the U.S. The top 2 winners from each group were then flown into Austin for a National championship match.

Screen-Shot-2018-03-29-at-6.01.55-PM

“We were tracking 50 different hashtags & figuring out who’s in the lead at each state in real-time. We would update it throughout the week to know who’s most likely to win. Without Keyhole, tracking this many hashtags would’ve been impossible, so that’s where our partnership started.”

So if you need to engage a massive community, keep unique hashtags in mind to anchor their conversations to each other and to you. Plus, running hashtag analytics on owned #s always provides an amazing opportunity for consumer insights.

Attention: These Keyword Research Tips can Skyrocket Your Website Conversions

Website getting traffic but still not getting conversions?

If you think your content’s fine, then perhaps you need to take a look at your keyword strategy?

Yes, you sometimes need to go all the way back to make sure you’re drawing in quality leads from the right channels.

It doesn’t matter if you’ve got the most brilliant and engaging pieces of content in the world. If you targeted the wrong keywords, none of your PPC, SEO, or content marketing strategies will consistently produce profitable results.

The good news is, keyword research doesn’t necessarily have to be extremely difficult. With the right tools and tactics, you can definitely discover lucrative keyword opportunities without breaking a sweat.

In this post, we’ll show you the best ways to do keyword research so you can bag winning keyword suggestions every single time.

Let’s get started.

1. Turn Seed Keywords Into Long-Tail Keywords

Regardless of niche, keyword research always starts with a seed keyword that’s too broad and competitive to be feasible.

That’s why you need tools like Ubersuggest to expand your seed keyword into hundreds of long-tail keyword ideas. These are keywords that are at least 3 terms long and target a narrower audience.

To use Ubersuggest, simply enter your seed keyword and click “Look Up.” Don’t forget to adjust the localization of your keyword to generate suggestions that are relevant to your place of business.

Keyword-research-2-1

Within seconds, Ubersuggest will generate hundreds of long-tail keywords as well as present the metrics that can determine their profitability.

Keyword-Research-3

To keep things short, here is a brief explanation of each of the three metrics you’ll encounter in Ubersuggest results:

Search Volume
The first metric measures the average monthly searches. This can be directly used to gauge a keyword’s popularity and demand.

CPC
Short for cost per click, the CPC metric denotes the average amount that advertisers are willing to pay for PPC advertisement actions. A high CPC often signals that a particular keyword can be monetized and converts well.

Competition
Lastly, Ubersuggest measures the competitiveness level of keywords on a scale of 0.0 to 1.0. For faster results, it’s recommended that you target keywords with a competitiveness score of around 0.4 or less.

At this point, you should be able to come up with a fresh lineup of long-tail keywords (whether for PPC or SEO) based on the initial results.

But don’t get overexcited — there’s still much work to be done to make sure your keywords lead to conversions.

2. Pluck Out Commercial or Transactional Keywords

A rule of thumb when doing keyword research is to find the balance between search volume and competitiveness.

Of course, you don’t want to target keywords with barely any demand at all. You shouldn’t go with the flow and pick up a keyword that everyone else uses, either.

What you want are long-tail keywords that pertain to a user’s desire to take action.

You can do this by injecting commercial or transactional terms into your Ubersuggest keyword suggestions. Just enter terms like “buy,” “price,” “service,” “shop,” or whatever term makes sense for your seed keyword in the “Filter Results” field.

Keyword-Research-4

After applying your filters, Ubersuggest will then refine and drastically reduce the number of keyword suggestions. This makes it much easier for you to spot profitable keyword opportunities:

Keyword-research-5

3. Track Trending Keywords on Social Media

If you’re trying to build traffic through social media, then you’ll need a slightly different approach when doing keyword research.

The main issue is that social media networks use internal search engines that don’t use the same keywords as web platforms like Google. As such, you need to use a keyword tracking tool that’s specifically tailored to social media networks.

Keyhole is, without a doubt, an excellent tool for this job. It allows you to find and monitor trending keywords as well as hashtags on Twitter, Facebook, YouTube, and Instagram — two of the biggest social media networks in terms of user engagement.

Just like Ubersuggest, you can start using Keyhole by entering a seed keyword. This time, however, you need to specify if you want to track a hashtag, keyword, URL, social media account, or brand mention.

Keyword-research-5-1

To fine-tune your keyword tracker, click “Advanced” to reveal the filters you can use to refine results. For example, if you want to ignore posts from a direct competitor, click on “Ignore posts” and fill in the rest of the details.

Keyword-research-6

Let’s say you want to track the keywords “WordPress,” “web design,” and “blogging.”

After the initial data is produced, you should be able to see pertinent information, such as the number of posts with your keywords, their collective reach, and even the overall sentiment of users.

Keyword-research-7

Before you save your tracker, don’t forget to specify how you want to receive alerts. This will enable you to be always in tune with social media users when it comes to your target keywords.

Keyword-research-9

Remember that tracking keywords on social media can improve conversions in two ways.

Apart from letting you gauge the demand for a keyword, it will also give you opportunities to initiate and close conversions yourself whenever your brand or product gets mentioned. For this, simply, track your brand name or social media handles via Keyhole.

4. Get Suggestions from the Keyword Cloud

Once your Keyhole tracker is up and running, it’s time to snag yourself some keyword ideas.

From the main dashboard, navigate to “My Trackers” and select the tracker you want to work with.

Keyword-research-10

This will pull up real-time data based on the tracking options you’ve set earlier.

Now, to locate new keyword opportunities, scroll down to the “Related Topics” section to view the hashtag and keyword clouds. Here, you can visually observe the popularity of keywords that are related to your seed keyword:

keyword-research-11

How can social media keywords boost your conversions?

Good question.

Remember that most if not all online users only transact with brands they trust.

By participating in conversations and offering your expertise to social media users, you slowly build your brand’s authority in your niche. Of course, researching hashtags will also allow you to extend the social reach of your content whenever you share something.

To learn more how to leverage social media networks to win your audience’s trust, you can refer to more guides here.

Conclusion

Keyword research is a fundamental piece of online marketing that marketers love to overlook.

Hopefully, the guide above put keyword research in a new light. It’s not necessarily the most difficult aspect of online marketing, but it can have the biggest impact when it comes to the visibility of overall profitability of your website.

Do you have other suggestions on how marketers should perform keyword research? Feel free to share your thoughts in the comments below!

Using Popular Hashtags To Grow Your Business

Do you use hashtags — catchy, attention-grabbing conversation anchors that people want to be associated with? If not, you can learn how here.


Hashtag 101– If you already know what hashtags are, skip this part and proceed to advanced hashtag uses below.

How hashtags work: When you use a #hashtag, you are adding your post to a list of all other posts that use this tag on that social platform.

For example, if you post a picture of your dog with #puppy in the caption or description, your post is now grouped with all other #puppy posts. Whenever someone searches #puppy on instagram for example, they will see all #puppy posts.

-puppy


Popular hashtags are a major deal. They engage social media users on a higher level.

No wonder Instagram images or videos with at least one hashtag generate 12.6% more engagement than posts without hashtags, and tweets with hashtags receive 2x more engagement than tweets without them.

2x-twitter-engagement
Image source

This doesn’t mean hashtags are an automatic ticket to social media success, but they can and do engage people by allowing them to become part of something larger than themselves.

Hashtags impart a sense of belonging — and encapsulate people’s beliefs, cultures, and professional brands. In an article on Salesforce, expert digital marketer Ann Smarty listed three hashtags that people follow for news on social: #twitternews, #socialmedianews and #socialmedia.

When people use or follow hashtags like these on social, they get to feel they’re a part of some huge; that’s the power of hashtags.

There are two main ways to use popular hashtags to grow your business:

  • Start your own branded hashtag and make it popular. Or…
  • Latch onto already popular unbranded hashtags and exploit them to grow your business. The three hashtags I mentioned from Ann Smarty are good examples of unbranded hashtags.

I’ll be sharing how to use these two different hashtag types to grow your business in this post.

Ready?

Let’s begin with unbranded hashtags.

These are usually popular hashtags that weren’t necessarily started by your brand.

They’re often industry hashtags like #marketing, event hashtags like #SXSW or day-related hashtags like #MusicMonday or #TuesdayInspiration. These are the basics. Tagging your posts with relevant industry, event and day-related hashtags will help you be a part of key conversations for your brand.

Here are three more advanced strategies for using unbranded hashtags to grow your business:

1. Look out for CTA (Call-to-Action) hashtags

Just as its name implies, CTA hashtags encourage people to take an action. Example: #BeYourOwnBoss or #StartABusiness.

These hashtags tend to work well because they encourage people to participate in something fun or rewarding — and everyone likes fun and rewards. More importantly, they persuade people to take an action on your tweets or posts.

You want to look for popular CTA hashtags that are related to your brand or product and engage prospects with them. These hashtags are especially rampant on Instagram and Twitter.

Example: Call-to-action hashtag #tagafriend skyrocketed Twitter engagement for Chocolate Picture:

Choc-pic-tweet

Of course, it wasn’t just the #tagafriend hashtag that drove this level of engagement for the brand. Chocolate Picture added some other hashtags and, perhaps more importantly, asked tweeters to follow and RT to get a chance to win the contest promoted in the tweet, which contributed to the success of the tweet. (Note: while hashtag functions are available on most platforms, they are particularly effective only on Twitter and Instagram)

The CTA hashtag #tagafriend, however, encouraged people to take an action — tag their friends.

-tagafriend-tweets

Plus, the CTA hashtag exposed the tweet to an audience that follows the #tagafriend hashtag and who may not have heard about Chocolate Picture before.

2. Twitter trending keywords and hashtags

Twitter gets over 300 million users per month, and the platform has a section called Trending. On a smartphone, Twitter Trending can be found once you click the search tab in your Twitter app. And it’s either on the left or right side of your desktop screen.

twitter-trends

These keywords and hashtags represent what people are talking about at any given time on the platform. You can see how this easily creates an opportunity for you to chip in your tweets on the matter discussed, and expose your brand to a new audience.

How you chime into these trending conversations, however, can make or break engagement for your tweet. Your tweet needs to be timely and relevant to the topic being discussed. Any irrelevant or untimely tweets will be ignored by tweeters and get buried under other tweets.

This doesn’t mean you can’t participate in conversations outside your industry; you can, but you need to ensure it’s relevant to the topic being discussed.

Example: when #FashionWeek was trending, sometime in 2013, cookie brand Oreo sent out a tweet with the hashtag:

oreo
Image source

Oreo has nothing to do with fashion or Fashion Week; they’re clearly not a clothing brand, but they promoted their brand using the hashtag while making sure it’s related to the topic being discussed. Pretty clever.

Remember, Twitter trending tweets can stop trending at any time — they might be popular anywhere between minutes to a few days. You want your entry into trending conversations to be relevant and timely.

Another classic example is how duo music band Facing West took advantage of #MusicMonday on Twitter. The band used the hashtag to promote their new song on a Monday — March 5 — when the hashtag was trending:

Facing-West

This exposed their brand and music to a new audience and enthusiasts who follow the hashtag.

Twitter users use the Twitter Trending to stay abreast of what’s hot right now. They want to be in the know and not the last person to hear about some hot news. Do your brand a huge favor by chiming in on trending conversations and taking advantage of the lively engagement there.

3. Popular niche hashtags

Hashtags are crazier on Instagram than they are on Twitter, or any other social platform for that matter.

“…consider using popular hashtags like #tbt (throwback Thursdays) or #instagood (a showcase of a user’s best photos) to attract new followers. — Bryan Kramer

Using more than two hashtags on Twitter can make your engagement rate plummet. But on Instagram, the more hashtags, the merrier your engagement.

Head of Social Strategy at Canva, Peg Fitzpatrick, recommends adding your hashtags in multiple comments under each Instagram post:

You can use up to thirty hashtags on each post. I’d recommend sticking to three or four in the comments and then adding more into a comment below. It seems strange, but this is acceptable on Instagram.

If you want to use eleven hashtags in total per post, that works best on Instagram.

Enter niche hashtags. These hashtags are often used by people who are not just in your industry, but are in the same niche with you.

For example, #foodstagram is used by everyone and every business in the food/restaurant industry on Instagram. But a niche hashtag in the same food industry would be narrower. Take #foodblogger; the hashtag is apparently used by food bloggers on the platform, not every Tom, Dick, and Harry in the industry:

-foodblogger--2-

Instagrammers who are interested in seeing pictures from food bloggers — but not restaurants or random food lovers — they’ll use the #Foodblogger hashtag to narrow down their search that finds just the food bloggers they’re looking for.

Your industry hashtags are often used by everyone in the industry, so they naturally get more impressions than niche hashtags. But you want to use niche hashtags to engage with your own target customers.

To see what hashtags are relevant to your specific industry of brand, tools like Keyhole can be very helpful. You can insert a trending #hashtag or keyword into our tracker, and the Word Cloud feature within the main dashboard will show you what other hashtags or Keywords people are using along with it.

For instance, our WordCloud shows that when using #foodblogger, people also use these hashtags:

word-cloud

Now, branded hashtags.

These are hashtags started by your company. You know, the one you can lay a 100% claim to and enjoy all the benefits.

Branded hashtags don’t have to have your brand name in them, even though they sound like they should. But they should be related to your product or campaign name — so customers can link the hashtag to your business ultimately.

And if done right, they can become very popular hashtags that will take your brand to a higher level. Here are three strategies for growing a business with branded hashtags.

1. Require customers to use your brand hashtag to qualify for entry to promos and contests

This is one of the most common hashtag marketing strategies out there. You start a contest and require target customers to use your hashtags in their posts to qualify for the contest.

It’s like you’re starting a party and you’re asking everyone to come and eat. Everyone loves free food and drinks, right? That’s the idea.

Where it gets a little difficult is coming up with the perfect hashtag that people can relate to your business. One of the most successful branded hashtag so far is #ShareACoke — though, it wasn’t exactly a contest as we’re discussing here.

-shareacoke-ig

Three things make this hashtag awesome:

  • The hashtag is simple, which makes it memorable.
  • It clearly flaunts the brand’s name.
  • It’s a call-to-action (CTA) hashtag — as it encourages people to take an “fun” action, share a coke.

You can learn from this and make an effective and memorable hashtag for your business. Make it reflect your brand name clearly, make it simple and make it a CTA — you know, like #DoSomethingFun.

To get even more juice from this, you can ask contest participants to tag your business handle in their entries.

This may reduce the amount of people participating in your contest since you’ll be stressing them more by asking them to do more tasks. But you’ll be getting more bang from your investment — 54% of users surveyed by Twitter reported that they had taken action after seeing a brand mentioned in Tweets (including visiting their website, searching for the brand, or retweeting content).

In plain English, you get more ROI when users tag your brand in their entries for your contest or promos.

2. Ask event attendees to share, using your hashtag before and during the event

If you’re organizing an event, you can create a hashtag and ask your event attendees to share the post on social using your event’s hashtag. Andy Crestodina of Orbit Media Studios says it’s best to announce your event hashatag right at the start of the event:

“Tell the audience about it before the opening keynote.”

This means that you must have planned this hashtag ahead of time — it should have been ready long before the event day. In fact, planning it out long before the D-day gives it greater chance for good publicity.

Before the popular Social Media Week starts in every country, the #SMMW18 hashtag always has enough time to get in the hands and consciousness of people. Perhaps that’s because the hashtag has been planned and publicized months or weeks before the event starts.

And it’s one of the main reasons why virtually all marketers in many countries don’t miss out when the event date finally hits.

event-hashtag
Image source

The beauty of this is that once multiple people start tweeting with your hashtag during an event, Twitter notices the spike for that hashtag and adds it to their Trending list — which exposes your hashtag to Twitter users who like hot news.

This means more people will be seeing your hashtagged posts. It can lead to a massive explosion and brand awareness for you. And you may also attract people who haven’t heard about you or your hashtag before. They can become curious as to who you are why you’re trending on their Twitter.

3. Get people to like your hashtagged tweets and posts

Social networks want to feed their users with the best content their platforms offer. And it’s the same for your business. You want your best content consistently visible for optimal customer engagement.

Google, Youtube, and most other platforms also operate in this way. They all have top posts in a category on their platforms so more users can find them. When your tweets or Instagram posts get significant engagement, they are ranked in the top sections of the platforms they’re on for the hashtag(s) they contain.

For example, if your your post on Instagram with #musicmonday gets healthy engagement, say 200 likes and 20 comments, it can get ranked on the top posts section of Instagram.

-musicmonday-ig

If you’re already a popular brand, your hashtagged posts will naturally get hundreds and thousands of Likes or Favs, retweets, and replies in no time. And this will move your posts to the top sections of social networks. And, to amplify your reach, you may use influencers.

But if your brand is not so popular yet, you need to go to a little more work. You especially need influencers who will spread the word about your brand and hashtag. Ask your network — existing followers, customers and friends — to Like your posts so they reach more people.

Conclusion

Popular hashtags are a big deal. They raise an entire village of brand advocates, like what’s happening with Coca-Cola’s #shareacoke today.

The drink company is still enjoying all the brand awareness and sales that come from the hashtag, as many of their customers are eager to take fancy pictures with a bottle of coke and share it on social using the hashtag. It’s the same for every other brand that has worked to create popular hashtags.

Businesses that latch on to unbranded hashtags they didn’t create themselves also enjoy some level of success as seen with the Oreo example above. In the end, whether you create your brand hashtag or latch on to unbranded hashtags you didn’t create, your business is bound to see an uptake in engagement and sales if you hit the right combination.

Take a chance and experiment with hashtags. Learn to capitalize on what’s trending and help your business by becoming part of the hashtag trend.

Keyhole Social LIstening Strategies to Grow your Business Social Media Analytics Twitter Analytics

5 Powerful Social Listening Strategies To Grow Your Business Faster In 2018

Of the 7.5 billion people in the world, 3.03 billion of them are active social media users.

Your customers are, obviously, among these users and they have conversations on social platforms every day. This creates an opportunity for you to listen to what they are saying and learn more about them.

And that’s basically what social listening is — monitoring what customers are saying on social.

But it wouldn’t make sense to just listen to what people are saying about you or your industry. If you’re a good listener, you are learning, and if you’re a good student, you apply what you know.

Koka Sexton of Slack once shared his journey with social media, where he explained how he sees social media as not just a platform to interact with people, but to build a pipeline of relevant customers to grow businesses.

I came across this idea of social networks. (…) At that point, the idea of leveraging social networks as a sales person was basically unheard of. My focus was optimizing that behavior. (…) I had the goal of building my pipeline and not building a brand or building a fan base.

It’s not enough to listen or even watch your fan base grow, you need to use what you’re listening to to grow your business.

What you need is a toolbox of the social listening strategies that can help you benefit from monitoring social interactions. How do you make the most of the conversations that happen about your brand and industry on social media?

Here are five social listening strategies to grow your business faster in 2018.

1. Send bottom-of-the-funnel customers to gated free trials, product pages or waiting lists

Like top-of-the-funnel buyers, bottom-of-the-funnel consumers are also always lurking around conversations about your industry, brand, or specific product.

These people have heard about your brand before.

And they’re ready to buy. They just need a few questions answered.

So they ask questions like “Is there a version that will include xyz feature coming soon?” OR “Can your product do this specific thing?” If you’re keeping tabs on conversations in your industry, you’ll be able to pull these prospects into the fold.

In 2017, top car brand Audi had a tweet where a prospective Audi buyer (Godwin) asked if they had any new upgrades on a couple of their cars.

Audi responded saying the feature is coming in 2018, and sent the buyer a link where he could sign up with them to get updated once it’s out.

Image of Audi's tweet to the buyer

Once the buyer clicks the link, Audi sends him to a well-designed landing page where he’s being welcomed as a lead. The car brand gets his info and gets the chance to alert him once his desired feature is out in the market.

Image of Audi Landing Page

This is one of the best social listening strategies I’ve seen anywhere.

And there’s one beautiful but quite hidden advantage here: 67% of Americans say they get at least some of their news on social media.

This means while Audi is responding to Godwin with a signup form to fill, there are probably other potential buyers around who have the same question Godwin asked and would sign up to get updates from Audi as well — via the same page Audi sent to Godwin.

This way, Audi is using social listening as a tactic to generate more leads for their new car upgrade coming in 2018.

Another example: Aaron Lee, Regional Manager at Agorapulse, recently tweeted that he was looking for a good web host for a new site. New web host provider, ChemiCloud, took the stage and introduced Aaron to their new hosting platform.

Image of Chemicloud Hosting tweeting to Aaron

It’s a powerful social listening strategy to monitor these industry interactions and earn the opportunity to convert bottom-of-the-funnel prospects into actual paying buyers.

And if, like Audi, you don’t already have the feature or exact product a potential buyer is asking for, have a well-designed page ready to convert the person into a lead — so you have the opportunity to draw them back to your business when it’s time.

2. Refer top-of-the-funnel customers to ungated content (or any other value)

In social conversations in your industry, top-of-the-funnel (TOFU) customers are also always lurking around.

There’s always someone hearing about your brand or product for the first time or just seeing conversations about your brand or industry. Unlike the customers represented in my #1 strategy above, these people aren’t ready to buy anything; they only want to learn more about the matter being discussed — your product, brand or industry.

You can refer these customers to a piece of content, a handy tool, or any value that answers their questions and get them ready to buy.

Should you gate content (or any value at all) for TOFU customers?

Audi, in the example above, sent ready-to-buy prospects right from social interactions to a gated page; should you do the same for top-of-the-funnel customers? Not quite.

Picture this for a moment: you go to Twitter and find a promoted tweet that interests you. The tweet is from a brand you’ve never seen or heard of before, promoting a product you don’t entirely understand. So you’re curious. You want to learn more about about what’s being promoted. You reply the tweet asking “How do I get started?”

To which the brand replies, “Go to [this url] to learn how to get started.”

Would you click or not? You probably would. After all, you’re the one looking for answers.

But on getting to the page, you find a form asking for your personal information. Would you give your information just to learn more about a product? You probably won’t. Especially when you’re just trying to see how to get started with a product.

If you were ready to get started, that’s a different case, you’d sign up. But gating a page that’ll teach you how to get started? Not ideal.

Landing page leader Instapage puts it this way:

“During the awareness stage, most prospects know very little about your brand and have yet to trust you. Removing the gate from content in this stage can improve your brand’s visibility and enhance your credibility with prospects. As prospects move down the marketing funnel and are more interested in your business, they will be more likely to be willing to fill out a form in order to gain access to content like ebooks and webinars.”

So it’s best to make your tool, content or any other value ungated for TOFU people who just want to “learn more”.

You’ll also notice in the example above that Audi included a link in their tweet for top-of-the-funnel buyers to get more information about their available product (car).

Image of Audi Tweeting their new A8 and linking to a signup

The link takes TOFU prospects to a page that provides them with useful and intriguing information about the car. They learn about the different features of the car, like its new automated driving feature and interaction intelligence.

Remember, these are top-of-the-funnel customers from Audi’s social listening efforts. The car brand could have just tweeted and let it end there. But no, they squeezed more juice from their social listening and moved interested buyers further in their purchase journeys.

3. Turn negative feedback into opportunities

Here comes the horrible bit of social listening.

If you weren’t paying attention to what’s being said about your brand on social media, you’d be safe — like a turtle with its head in the sand. But if you’re listening, you would have to come across people who are not so pleased with your brand or product — AKA unhappy customers.

The study I cited earlier says 67% of Americans get news from social media. You can imagine how many people are watching when unhappy customers say things like these:

Image of Keyhole’s Sentiment page
Want to listen to your brand social interactions this way? Try Keyhole.

But what you do after getting bad reviews is what matters the most.

Social media expert Kim Garst advises that

While you don’t have direct control over the reviews people leave, there are two ways you can indirectly improve them:(1) Listen to negative feedback and use it to improve your business, and (2) Encourage satisfied customers or clients to leave reviews. This will dilute the impact of any negative reviews you receive.

Much of the damage from negative feedbacks is salvageable. And, working with complaints can be an opportunity to prove you really care about customers. Since these conversations happen on social media, everyone gets to see how you handle critics — especially when you handle them timely.

Author of the bestselling book The New Community Rules: Marketing on the Social Web, Tamar Weinberg, mirrors the same idea about handling critics with finesse and timeliness:

For social customer experience, it’s important to speak to users where they are and when they need you. It’s not just about Facebook and Twitter complaints. It’s about complaints that arise anywhere, including your own website.

However, it can be overwhelming to take note of every single piece of negative feedback, but the trick is to find the public embarrassments your company can do something about and handle the situation with finesse and style that impresses onlookers.

For example, JetBlue got a tweet from a customer who was complaining about being on a flight that had a bad headphone jack and a malfunctioning TV.

Image of cutomer tweeting to JetBlue

JetBlue responded with what clearly looks like more than just an apology; they offered to compensate the customer with a $15 credit for the inconvenience (once she can confirm she’s the actual customer who had the experience).

Image of JetBlue’s reply

Again, the beautiful thing about this is that everybody is watching. CrazyEgg cofounder Hiten Shah puts it this way — “We all should remember the social in social media. Otherwise it would just be media. Social media on the whole is all about people.”

Enough said about negative feedback. What do you do with the positive news?

4. Retweet or repost positive feedback

When monitoring your social analytics, you’ll come across encouraging and energizing feedback about your brand or product. What do you do with that kind of tangible evidence? Just be glad you got a good note? No, repost them (or retweet if it’s Twitter). That’s one of the most effective social listening strategies you can utilize.

Retweeting or reposting your customers’ positive feedback is a great strategy because it reminds your followers of the awesomeness of what you’re selling, and it will likely interest new leads who happen to hear others raving about you. And customer content, like reviews and positive feedback, yields as much as a 133% higher conversion rate.

Money saving app Piggybank does a great job at this. They repost the positive reviews they get from Twitter right on their Instagram page.

Image of Sam Hart tweeting about 'Saving Violently' using Piggybank

And since consumers resonate more easily with reviews from fellow consumers than from ads sent out by brands, Piggybank’s happy customers see fit to testify to the customer review Piggybank posted…

Image of Sam Hart tweeting about 'Saving Violently' using Piggybank

And there are also bottom-of-the-funnel customers asking how to get started; here’s one:

Image of Piggybank linking signup

That said, you can’t possibly repost every single positive feedback — especially if you’re a huge business where your comments pile up in the hundreds and thousands.

But use the great ones. Using this as one of your core social listening strategies can put you on the good side of your customers and lead new folks into your funnel.

5. Use a social monitoring tool (with the right features)

After all’s said and done, one thing that can make or break your social listening strategy is your social listening or monitoring tool. It’s the single tool that your entire social listening strategy will be built on. Heck, there’s hardly any campaign you’ll run today successful without using some marketing technology.

A great social monitoring tool will:

  • Analyze the most engaging posts about your brand so you can leverage them.
  • Alert you when an influencer talks about you so you can leverage that too.
  • Tell you once a keyword or topic you’re tracking is being talked about on social.
  • Will have all these functionalities in one platform.

There are several tools out there. We recommend Keyhole. Are we biased because that’s our tool? Well, don’t take our word for it.

Renowned marketing guru Neil Patel says: “You don’t want to be the one that comes in late to the party after everyone’s already left and moved on to the next big thing. You’ll want to contribute when the topic is still hot so you can be a thought leader on the subject. You can easily accomplish that with a tool called Keyhole. This tool isn’t free, but it does a lot of things others can’t. And as a bonus, it’s extremely user-friendly. Can you guess how to get started? That’s right, sign up for (a free trial) account.”

Conclusion

Conversations will always go on in your industry, and when they do, you want to join in and take advantage of the chatter.

Whether people are holding conversations directly about your brand, your industry, or your competitors, information is passing between people at high speed. You simply have to keep listening and monitoring.

The social listening strategies above reap your company lots and lots of benefits. Be proactive and take advantage of the tools out there to be a good listener. Take notice and look lively. Your business will be one of the best because you did.

Get Started Today

Simplify social media and online monitoring