How Define American got the Keyhole Magic Wand to Discover Everything About Its Campaigns in Real Time

Juno Maldonado, a digital strategist at Define American, was tired of manually tracking campaign data. Keyhole not only helped her streamline the entire process but also to accurately measure the impact of her campaigns.

Define American is a media advocacy organization that fights anti-immigrant hate in America through authentic storytelling. The organization aims to shed light on real-life immigrant stories by shifting the conversation about immigrants, identity, and citizenship in a changing America.

Juno’s Role at Define American

Juno joined the organization as a digital strategist to design and manage campaigns from a strategic perspective, keeping them aligned to the organization’s objectives. 

“I manage all the social media channels – especially the national ones. I’m in charge of doing the backend of the digital campaigns to make sure everything is strategized.”

The Issue: Measuring the Campaign Impact  

When it came time to measure the impact of a recent campaign, Juno realized that her team did not have access to the right tools to measure the reach and engagement around a campaign’s hashtag. 

As a narrative and culture change focused organization, Define American has a research department in charge of studying the impact of Define American’s work, including campaigns. Juno was looking for a tool that could demonstrate with data that the work was making a difference. 

“We have a whole research person to do that (tracking) to measure whether or not the work we’re doing is effective and if we’re changing minds and hearts.”

Manual Tracking was Time-Consuming, Yet Incomplete

Manually tracking data was one-dimensional, general and not streamlined enough to be presented in a clear form. Although they were monitoring the total hashtag usage and measuring engagement, Juno knew it was still an incomplete way of getting insights. 

“It took so much time to do, to track all of that and add it all up on my end.”

These outdated ways of tracking data consumed most of her time and the returns were insufficient. 

Taking Keyhole for a Test Drive

When Define American introduced their #BlackandGold campaign – a virtual event to create solidarity and support for the Black and Asian communities – they needed to know the impact of it. Define American has a lot of connections with celebrities and so, the team wanted to measure the impact that influencers had on the performance of the campaign.

They were seeking all this data that our current software was never going to be able to give us.”

Juno knew that there was a better way. She started researching different social listening tools, gave Keyhole a try and instantly fell in love with it.

With the click of a button, Juno was able to share the link to her Keyhole tracker with her entire team and they were immediately impressed with the data they previously didn’t have access to.

And then Define American took Keyhole for another test run, this time with another campaign, #Immigrad – a virtual celebration for immigrant graduates. Many celebrities were involved – one of them being Selena Gomez. Selena put together a video for #Immigrad and Juno’s team wanted to track the performance and impact of that video post.

Using Keyhole, Juno was able to see how far and wide the reach was, and even discovered that the campaign reached Norway!

“There were so many things that were happening outside the scope of our country that we didn’t realize.”

How Juno Uses Keyhole

“It was the sentiment score. That’s what sealed the deal for me…. And the second thing was being able to locate where the major engagements were at.”

Conversations around immigrants are still considered to be a sensitive topic for many in the US. So, gauging a campaign in terms of sentiment was the most important task. 

For Define American, Keyhole provided an opportunity to know what worked well to gain the positive sentiment of the masses and spread it across the country. It’s crucial for them that they’re not preaching to the choir, and that their campaigns target the people in the middle – those that lean a little to the left, and a little to the right. 

With #Immigrad for example, Juno could see that the overall sentiment was shifting to positive closer to the end of the campaign. This helped them prove it was worth all the time and resources that were put into making this event happen. The location data underscored the success of the campaign, showing the states that had the most support. 

Achieving 96% Positive Sentiment with Keyhole

It is crucial to the organization that their campaigns are able to shift the narrative around immigrants to a more positive light. And through Keyhole, Juno was able to prove it with numbers.

Define American was receiving some negative reactions to their campaign, which ended up overshadowing the presence of positive sentiments. Juno traced these elements and concluded that many of the people weren’t able to relate or understand the true concept of the campaign. 

Through Keyhole, Juno was able to narrow down the campaign to target like-minded people. 

“What we did was start targeting more universities and college chapters. So, they can start promoting them on their own pages.”

Keyhole vs Sprout Social: And the Winner is…

The team Define American also tried out Sprout Social, another reputable social media management platform. Their shift from Sprout Social to Keyhole was mainly based on two pain points: high price and unavailability of location data. For tracking a few keywords, she just could not justify the subscription price.

“They also have social listening, but it’s way too expensive. It’s sort of $500 or $600 as a non-profit for three keywords. It was way too much for me.”

Sprout Social offered valuable data but it didn’t break down posts by cities like Keyhole does.

Now Juno is an Advocate for Keyhole!

Whenever asked to recommend a social media listening tool, she’s quick to speak about the success that Keyhole brought to her team. 

How NBC Sports’ Nick Casanova made American Century Golf Championship a Success with a Master Stroke

Nick Casanova – the Director of Programming, Planning, and Scheduling at NBC Sports – was tasked to track the social performance of his company’s annual event despite little experience; using Keyhole, Nick found success across multiple KPIs

NBC Sports is part of NBCUniversal, a household name in the world of entertainment, broadcasting and production marketing. Headquartered in Manhattan, NBCUniversal runs a vast entertainment and news television network and has also established various internet-based businesses and world-renowned theme parks. 

What is the American Century Celebrity Golf Championship Tournament? 

Keyhole - Case Study - Automated Hashtag Performance, Social Media Account Tracking, and Proving ROI - American Century Championship - Nick Headshot

The American Century Championship takes place every July at Edgewood Tahoe Golf Course in Lake Tahoe. Big time celebrities like Stephen Curry, Michael Jordan & Justin Timberlake have teed it up at the event in the past.

Less Support and More Responsibility 

The NBC Sports programming and scheduling team was put in charge of managing the American Century Golf Tournament, in addition to their daily tasks.

“This event takes place during a busy part of our year, as a result, people are asked to assume tasks that may not be in their day to day job description.  Over the years, American Century, our title sponsor, was outsourcing a group to track all the social buzz around the event.  In 2017, they asked if we would be able to bring the job in house.”

With other departments tied up, the responsibilities piled up and the programming team was forced to track hashtags and keywords for them despite not having the proper experience or background. 

Manually Tracking Hashtags and Keywords – A Difficult Task

“So, we had our interns just following the hashtag and trying to see what the chatter around the event was like. And we mostly focused on what we were getting from our handles,” said Nick.

The manual tracking of hashtags and keywords is a tedious and obsolete process. But, this wasn’t the only challenge NBCUniversal was faced with while tracking and tracing details to share with their main sponsor, American Century.

Tracking down thousands of impressions and hundreds of keywords was one thing, but analyzing the data to take away tangible, actionable insights was an even bigger challenge. 

Not long after, Nick and his team realized that they wouldn’t be able to offer any in-depth social analytics or social media insights to their sponsors if they continued manually tracking everything.

“This raw and unstructured data wasn’t that handy to impress. This half-cooked bacon needed that final touch to become well-structured and easy to analyze.”

And that’s where Keyhole came in.

A Social Media Analytics Tool Tracking Hashtags and Keywords 

NBCUniversal provides seminars that their employees can attend to learn about things outside of their business. It was in one of these seminars that Nick was first introduced to the digital world of Keyhole. 

Nick wasn’t satisfied with the insights coming from manually tracking the conversation on social media. Keyhole’s advanced functionality and easy-to-use interface was the ultimate answer to his prayers.       

One Quick and Easy Solution: Keyhole

Nick and his team got a powerful social media analytics tool in the shape of Keyhole.

This also helped the team discover what influencers and celebrities were already talking about the event. 

“We didn’t just use it for the keyword impressions we usually have. We were tracking our handle, tracking the hashtags, and then, any other generic keyword that could be related to the event.”

Keyhole was a one stop shop for all of their pain points, addressing account tracking and hashtag tracking in one easy dashboard.

Establishing a Brand Name and proving ROI to Chief Sponsor

For some time, the American Century Celebrity Golf Championship, was just being referred to as a ‘Celebrity Golf’ event – completely overlooking the chief sponsor of the event, American Century. 

“We’ve seen almost a 50% drop in people talking about the event just as ‘Celebrity Golf’, and they are more using the actual event name.”

Now, Nick can confidently tell their sponsors that NBCUniversal has increased impressions for the event while also decreasing the number of people who are talking about the event generically. 

Proving ROI and showing that the event has been beneficial for American Century. 

Reflecting on Keyhole and the results he achieved, Nick said: “The tool is super easy to use, and it just made our lives easier. I think what we’ve been able to provide to American Century is more reliable than what we were doing manually. With Keyhole, we have credible numbers that we’re able to share and create stories to help us strengthen the relationship that we have with them. And hopefully, extend our partnership with them way into the future.”


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free and search your brand.

Keyhole Social Media AnalBottleRock

How BottleRock Music Festival Amps Up Influencer Engagement with Keyhole

Updated on May 24th, 2020.

BottleRock is a Napa Valley music festival that aims to bring together the best of Napa culture- wine, music, food and more wine, in true Napa fashion.

Jump Links:

Identifying and Finding Influencers
Identifying Trends by Tracking Hashtags Year-Round
Sharing User Generated Content Live At Your Event
Optimizing Content

“When people come to Napa, the first thing that they think of is great wine. What goes along with great wine is great food, and what pairs perfectly with food and wine is music. Add beautiful rolling hills, vineyards, and world-class hospitality and you have what we call BottleRock Napa Valley.”

-Jasa Laliberte, Marketing Manager.

Jasa Laliberte for BottleRock for Keyhole

The festival was originally started in 2013, and by 2015 was selling out. In 2018, with an impressive lineup, festival tickets sold out earlier than ever before, spurring successful sales and a dedicated fanbase in the years of the festival after.

“We really focus a lot on customer experience, paying particular emphasis to our 4 different levels of VIP and providing an all-around amazing experience for the concert-goer from start to finish. In the same way that Napa provides such amazing hospitality, we try to do the same thing at our festival.”

Why Keyhole?

The marketing team at BottleRock accomplishes some pretty awesome feats through our tool year-round. Check it out! They include:

Identifying & Finding Influencers

Jasa’s team is able to regularly find and engage artists and influencers they didn’t know were speaking about BottleRock through Keyhole’s Influencers feature.

The ‘Influencers’ tab in Keyhole shows top users engaging with your hashtag or keyword, allowing you to engage with them and their content directly from the platform.

“Before Keyhole, I wasn’t seeing some of the bigger accounts that were talking about us. I just never knew they were out there being a positive influencer for us! So now I’m definitely looking into those people. We have kind of a daily ‘a-ha!’ moment with Keyhole.”

Identifying Trends by Tracking Hashtags Year-Round

According to Jasa, Keyhole’s biggest impact is saving time by clearly depicting cross-platform data.

We asked Jasa what she did before Keyhole, to which she laughingly replied, “Well, I had lots of spreadsheets!”

“The biggest thing that’s been helpful for us is being able to actually see our overall impressions online. The data was on different platforms and we were not able to see what other people were saying about us very easily. Now we are actually able to put a number and a statistic behind it.”

By tracking relevant hashtags and keywords year-round, Jasa’s team is also able to identify relevant trends as they happen, and adjust their marketing strategies and event accordingly.

“The biggest things are the analytics behind it, the numbers. We’ve tracked hashtags for the last 5 years, but we’ve never done it all year round–so it’s been beneficial for us to see different trends and quantify them.”

By being able to identify trends and track keywords and hashtags, it brings numerous benefits to the team by being able to measure reach and engagement, benchmark against competitors or other similar festivals, as well as track how people feel about milestones such as lineup announcements. 

Sharing User Generated Content Live At Your Event

Keyhole offers a Media Wall feature that’s extremely easy to moderate, and allows your audience to share content and connect on any sized screen. 

Whether it’s a massive jumbotron or simply a mobile app, help your event attendees connect and share experiences through the Media Wall feature. 

BottleRock uses Keyhole’s Media Wall to live stream content that festival attendees share on their social media to enhance the experience.

The team can also control what is actually being displayed on the Media Wall with the handy moderation feature – filtering out any content that may be inappropriate or irrelevant. 

Optimizing Content

Lastly, Keyhole helps with content creation by giving insight into the types of conversations users are having.

Keyhole’s word cloud for the ‘#BottleRock’ Keyword tracker shows what else people discuss when talking about Napa online.

“It is influencing our strategy. As we are moving to figure out specific copy and content, we are looking at what we’re putting out there in terms of hashtags and keywords, and figuring out what themes and trends we are seeing…what is being engaged with the most. We try and find that theme and replicate it.”

The word cloud helps to identify relevant themes and topics that can bring insights into marketing strategies by shining light on subjects that are also being buzzed about. 

Keyhole Streamlines Marketing Processes

Overall, Keyhole’s data has helped BottleRock’s marketing team save time and simplify their processes, allowing them to focus on what’s most important: creating unforgettable festival experiences and selling out year after year.

What can Keyhole do for you? Sign up for a 3-day free trial and find out!


Related Articles:

Broadcast and Media Companies: Improving Performance with Social Media Analytics

How NBC Universal Uses Keyhole to Flag Security Breaches


Keyhole is a real-time conversation tracker that provides keyword + hashtag analytics and social media analytics across platforms such as Facebook, Twitter and Instagram. Get started for free here.

The Chive Keyhole Customer Success Story for growing businesses Keyhole Social Media Analytics

How theCHIVE Uses Unique Hashtags to Engage a Massive Follower Base

10 years ago, Co-Founders John and Leo Resig began a Men’s Lifestyle digital platform you may be familiar with: theCHIVE.

“They created a culture where people can escape from politics and the annoyance of everyday life and come and have a good laugh.”

-Jill Broek, Director of Brand Strategy

As you scan through the platform, you’ll find three types of posts: feel-good, funny images, pictures of women that the platform calls ‘Chivettes’, and stories from the CHIVE’s charity division.

Director of Brand Strategy, Jill Broek, shares with us that although some people may see theCHIVE as a “bro site”, this is actually just a misconception. From a woman’s perspective, the company culture is very inclusive of women and has a strong humanitarian focus.

“I think that from an outside perspective if people don’t know theCHIVE, it seems like this bro-centric culture but it’s really not. There are Chivettes on our site, and most of those images are submits from women across the country who want to be on the site. There are tons of women who visit the site on a regular basis themselves, and a ton of women that work here. It’s humor-first, and then humanity as well and trying to help the community.”

Helping the Community

TheCHIVE’s charity group helps the community by finding people in need and inspiring their massive platform, which has over 20 million monthly users, to take action.

They focus on people with rare medical diseases (for example, those that affect 0.04% of the world’s population), veterans, special education initiatives and first responders.

Through these efforts, theCHIVE has raised over 10 Million dollars for these various causes around the world in the past 10 years.

“Our audience is very motivated when there is a charity tie-in. We’ll usually ask our audience to share a post with a hashtag, and donate $1 per post to the affiliated charity.”

Unique Hashtags

But engaging such a wide-spread following can be challenging. How do you keep track of 20 million people a month and monitor how they’re engaging with your content?

TheCHIVE’s solution is using unique hashtags.

They’ve done this with multiple campaigns, like when they partnered with Netflix to promote The Punisher by asking their community to share a photo of the show’s famous skull design with #ThePunisher in their post.

Marvel the Punisher - Sponsored Netflix Charity Contest

“The show was about a former military person, and those Punisher skulls are so prevalent within our community. So we asked them to post a photo with the skull and #ThePunisher and we donated $1 to CHIVEcharities to help veteran initiatives”

They ran a similar campaign to promote the new Dave Chappelle show, this time donating to DC public schools, which is Chappelle’s big charity initiative.

“Without Keyhole we wouldn’t have been able to do these campaigns.”

Unique Hashtags and a National Beer Pong Tournament

They also use unique hashtags to run other CHIVE-wide events, like the first-ever national beer pong tournament.

The Chive - Internal - Beer Pong Tournament

“We started our partnership with you guys because we did our first ever national beer pong tournament. A client of ours was working with us to advertise their hangover relief product (FAST). The campaign was around March Madness, so we ran a bracket-style beer pong tournament.”

As the company couldn’t run full tournaments in every state, they used 50 unique hashtags (1 per state) to track the state-wide CHIVE beer pong tournaments being held around the U.S. The top 2 winners from each group were then flown into Austin for a National championship match.

The Chive - Internal - Ping Pong Tournament

“We were tracking 50 different hashtags & figuring out who’s in the lead at each state in real-time. We would update it throughout the week to know who’s most likely to win. Without Keyhole, tracking this many hashtags would’ve been impossible, so that’s where our partnership started.”

So if you need to engage a massive community, keep unique hashtags in mind to anchor their conversations to each other and to you. Plus, running hashtag analytics on owned #s always provides an amazing opportunity for consumer insights.

Jelly Keyhole Customer Success Story Social Media Analytics X-Ray

How to X-Ray Social Media, According to Manu from Jelly

Jelly is a cutting-edge Digital Agency based in Santiago, Chile.

They distinguish themselves with an almost exclusively digital focus, being “99.9% digital”, and flaunting big-deal clients like Toyota, Lenovo, and Mallplaza among others.

“Digital rules. If you focus on digital in the next 3-5 years you should be able to make it. That’s why digital is our core.”

Manu Chatlani
Manu Chatlani
Executive Director

But with the exceptional amount of digital content out there today, Jelly’s challenge is to consistently deliver groundbreaking campaigns that stand out from the noise.

This is how they do it:

First, by promoting “rested brains” for their employees. This includes 5-week vacations for everyone on the team and working from home every Friday (because, as Manu told us, “ideas are not tied to a desk”).

The second step is putting the rested brains to work, milking every second of at-work time to make sure that any campaign they put out on social is being seen and well-received by any of the 3.03 billion social media users who may see it.

But, as you can imagine, managing these many impressions is not easy.

“Have you ever seen Guardians of the Galaxy from Marvel? It’s like you are in that spaceship. You are traveling, you know where you’re heading and you have no one ahead of you.

Then, suddenly, you have 20 enemy ships and you need to make a decision. Do you shoot, run, hide? My job is a lot like that. I am always making decisions on how to handle situations that come up. It’s non-stop.”

via GIPHY

Luckily, Keyhole makes analyzing social media much easier ?.

“Keyhole gives you a simplified view of what’s happening with a current issue: it could be a hashtag, a trend, it could be an account. Whatever it is, you can go in and get a quick snapshot of what’s happening.”

For example, Jelly recently launched an awareness campaign that resulted in over 23 million impressions on social in 90 days. These numbers are almost impossible to track manually.

Image showing top metrics from Keyhole's hashtag tracking dashboard for this campaign: 3,838 Posts, 1,544 Users, 126,637 engagements, 4,520,786 Reach, 23,317,928 Impressions

Using Keyhole, Manu’s team (as well as their client) was able to instantly see this kind of key information about their campaign’s performance both as it happened in real-time and at review stages once the campaign was done.

By analyzing all social media interactions and displaying the data in a simple way that takes out the guesswork, Keyhole helps Manu’s team to focus on what’s important. This way, brains don’t get over-tired with the nitty-gritty numbers, but simply use the data to make the best decisions possible.

This is why Manu sees Keyhole as a kind of social media X-ray. You can quickly get to the bottom line that you’re looking for without having to do extra digging.

“It’s like an X-ray at an emergency room. Even if there’s no time for something very exhaustive at first, you need to move quickly. If we are promoting a campaign we can know right away if it’s working or not. I can find out easily without having to take in the full volume of the conversation.”

With this kind of approach, where every member of the team can dedicate their full work time to what’s important, Jelly’s continuing success is no wonder. Check out their website to see what they are up to, and the type of results that can be produced by this kind of company.

Keyhole Social Media Listening Academic Research Insights

University of Idaho Professor Uses Keyhole to Gather Live Info on a “Huge Scale”

blevins-header-1

Now let me tell you about Dr. Blevins’s research.

We all remember the Women’s March of 2017. It was one of the largest demonstrations in US history, with millions of people marching in the US alone, and hundreds of other marches happening around the world.

It quickly became a source of interest for many. How did a movement with no defined goal or governing body make such an impact, mobilizing millions? This is what Dr. Blevins sets out to answer in her paper “The Women’s Convention: Reclaiming a Movement”.

University of Idaho for Keyhole
University of Idaho for Keyhole

In it, she explores how the Women’s March movement was able to gather much-needed resources through social media, ultimately allowing it to scale to the Women’s Convention of 2017.

Using Keyhole, Dr. Blevins analyzed the posts being made by the Women’s March Facebook page, noting what posts were being shared with the intention of gathering resources for the convention.

Women's March for Keyhole - University of Idaho
Women’s March for Keyhole – University of Idaho

She also tracked the overall impact of #WomensConvention on Twitter and Instagram, analyzing overall reach and impressions.

Image of Keyhole tracking #WomensConvention - Hashtag Tracking, Event Monitoring
Image of Keyhole tracking #WomensConvention – Hashtag Tracking, Event Monitoring

As she shares within her paper:

“During the same two month spread that this paper focused on for official posts from the Women’s March Facebook page, there were 85,867 posts tagged with the #WomensConvention hashtag. Those user posts had a reach of 142 million unique users, and made over 456 million impressions.

Those metrics are almost impossible to manage using traditional media tactics, especially for decentralized, activist organizations and movements.” (Blevins, “The Women’s Convention: Reclaiming a Movement”)

She shares with us that many researchers are not yet using tools like Keyhole to gather data in this way, but this is a change we will likely start to see in the future.

“A lot of social media researchers gather data manually. Mostly because most of us come from a social science background and we’re not used to being able to use a lot of software. This idea of being able to gather live info on a huge scale is something we are not used to.”

For Dr. Blevins, however, using Keyhole has proven to exponentially increase the amount of data gathered. She also shared with us that our historical offering was particularly useful, especially “at a price point that an academic can afford” (historical offering= gathering old posts that were shared on social).

“The ability to gather data like that is something I’ve never seen before. Being able to actually see that data with discourse and seeing attitude [Sentiment] is really unique. I really appreciate that as a researcher. From a couple of months of using Keyhole I have enough research and raw data that I could get sufficient publications written to get tenure.”

Overall, working with Dr. Blevins has helped us understand how Keyhole can be successfully applied as a research tool, an exciting use that we can’t wait to see more of.

As Dr Blevins shares,

“While this software is usually used by advertisers as part of their in-depth social-media analytics, it holds valuable insights for social media research as well” (Blevins, “The Women’s Convention: Reclaiming a Movement”).

Billboard Customer Success Story Event Monitoring Event Reporting Insights

How Billboard Uses Keyhole To Boost The Hot 100 Festival

The Challenge

When Billboard was planning its first ever Hot 100 Music Festival, the internal team needed help with their social media strategy. It was more important than ever to identify key influencers and a social measurement of success.

Influencer Tracking - Keyhole - Billboard

How Keyhole Helps

1. Using Social to Track Marketing KPIs

With Keyhole, Stephanie and Katherine can easily track real-time data and post engagement. This allows them to choose event partners strategically and measure success metrics, such as the reach and engagement, of their digital campaigns and events.

  • Follower growth before and after influencers are engaged
  • Type of content fans love
  • Fans’ reactions and sentiment to the posts
  • Who to partner with to drive most fan engagement for Billboard

Billboard - Hashtag Tracking - Keyhole

2. Capturing Buzz in Real-Time

Stepping into work every morning, social chatter around trending artists is on the social media team’s radar. Using Keyhole’s alert feature, Billboard can find out who’s mentioning them on social media. The ability to get real-time alerts and insights on these social conversations provides immediate value.

Billboard using Keyhole to determine Social Metrics

3. Easy Reporting to Show Your Impact

Katherine needs to provide high-level reports to business partners and executives. Using Keyhole, she can pull together meaningful metrics with just a few clicks.

Campaign Analytics - Social Media Analytics - Dashboards - Billboard for Keyhole

Creating Dashboards with Keyhole

Event Sponsors Love It!

For the 2016 Billboard Women in Music Awards, the social team tweeted video clips from the event post-broadcast, and successfully garnered engagement from an extended millennial audience who might not have tuned in on traditional TV.

Billboard - Hashtag Tracking - Women in Music, Billboard Top 100

Event sponsors loved it as they were targeting the millennial audience specifically.

In Stephanie’s words, “The ease of Keyhole is extremely valuable to social media managers.”

Reuters Customer Success Story

Why Reuters Reporter Melissa Fares Turns to Keyhole to Craft Data-Driven Stories

melissa-headshot

Melissa Fares is a social media reporter for Reuters. Based in the New York office, she covers stories that affect — and are affected by — social media trends. She uses Keyhole analytics to track breaking news, develop story ideas and supplement articles with comprehensive data.

Why Keyhole

Melissa wants to find out which hashtags and keywords were trending in relation to breaking news stories, and this task introduces a set of challenges.

  1. As journalists compete to break news while social trends rapidly grow and pass, Fares needs a tool to monitor online conversations in real-time. Platforms that don’t offer live tracking can’t keep up with a newsroom’s fast pace, she says.
  2. Covering state-, national- and international-level news creates a need to know where social media trends develop and gain steam.
  3. Unravelling the context of social media trends is what helps Fares add detail to her articles and think up other story ideas. Therefore, she not only needs to monitor online conversations but also track related hashtags and keywords while identifying influential users.

Keyhole helps Melissa by:

How Keyhole Helps Media and Broadcast Companies

“I really do value Keyhole. It was one of the first platforms that I came across for navigating the social Internet, and it’s proven to be highly user-friendly and a pure joy to use. I even use it in my free time.”

Developed New Story Ideas

“Keyhole has taken me in a lot of directions that other platforms haven’t,” says Fares.

The tool identifies the most popular hashtags and keywords used with your tracked terms. This feature helps Fares find new trends and track data associated with them, helping her either craft stories or add more detail to articles.

“It points me towards the side conversations that are being held, helping me understand why they’re related… We’re always interested in taking the story further and investigating how people are reacting to what’s being said,” she adds, “That’s where Keyhole has been super, super useful.”

Wrote Articles Using Keyhole Analytics

Fares has used Keyhole data to write stories ranging from the health effects of bacon to the United States presidential election — one of the most popular being about Donald Trump’s proposed Muslim ban.

By tracking hashtags and keywords relating to the Republican candidate, she identified which five states were talking most about the ban.

“It’s interesting to know that California was talking so much about the ban. Why California? We don’t necessarily know, but without that information from Keyhole, there would have been readers who might not have related to the story.”

Collected Social Data in Breaking News Situations

“(Keyhole) is everything a journalist wants to use in a breaking-news situation since it’s quick and easy to use,” says Fares.

Inputting a keyword will quickly generate data by analyzing a sample of relevant posts, updating in real-time. Unlike other tracking tools, there is no need to authenticate your Twitter or Instagram account. You also don’t have to fill out a complex form to start your search.

“You want to spend time on Keyhole. It’s fun. It’s exciting.”

Keyhole Customer Success Story Fitcrunch CPG Social Media ANalytics Influencer Marketing Influencer Tracking

How Fitcrunch Gained 23K Followers by Engaging Influencers on Keyhole

FITCRUNCH® IS THE FITNESS COMPANY known for FITCRUNCH® Baked Bars–inspired by world-renowed chef Robert Irvine and FortiFX founder Sean Perich.

Like many other businesses, FITCRUNCH® started with traditional marketing. A $14,000 budget on print ads for example, would amount to about 100,000 e-mail subscribers. Soon, the company’s marketing strategy expanded to include social media marketing and influencer marketing.

Fitcrunch for Keyhole

Influencers

The company started working with Keyhole to engage with influencers (you can do this through the influencer tab in your dashboard), in order to expand and engage their customer base, eventually also using the tool to measure their impact.

Since launching their influencer program with Keyhole, FITCRUNCH® has found and engaged with around 20 new influencers a month. This allows the company to get the word out about new flavours they are testing and the latest news and promotions.

Tracking influencers using Keyhole's dashboard

Tracking Influencers Through the Keyhole Dashboard

FITCRUNCH® creates a unique hashtag for each influencer partner, and uses Keyhole to measure social success against actual sales.

Fitcrunch for Keyhole - Dashboard - Influencer Marketing Metrics

They easily monitor who’s talking about them, who’s driving fan engagement, and each influencer partner’s success, so it can plan strategic partnerships. Keyhole’s visual reports allows FITCRUNCH® to easily assess their marketing efforts with hard meaningful data.

Quote from a Brand Manager

Alerts

Alerts also notify FITCRUNCH® when specific users, or users with more than [x] number of followers posts using their hashtag, keyword or handle. This allows the marketing team to repost this top user-generated content to their accounts to drive buzz to their social campaigns.

“Alerts is my personal favorite. When NASCAR driver Dale Earnhardt Jr. tweeted he was having a FITCRUNCH® bar, we were able to jump on it and capture the buzz in real-time.”

Fitcrunch for Keyhole
Robert Irvine with Dale Earnhardt Jr.
Via Twitter

Social Listening

An important aspect of FITCRUNCH®’s marketing strategy involves social listening, or using social media to get to know your audience. The company looks at trending conversations among its audience using Keyhole’s word cloud when making strategic decisions. Reminder: The word cloud shows you other Keywords and Hashtags that users included in posts alongside the term you’re tracking. Here’s the word cloud for #fitcrunchbar:

Fitcrunch for Keyhole - Social Listening and Related Keywords

Via Keyhole

“We rely on the world cloud to identify trending conversations, so we can include them in our posts and attract new target audience. For instance, when searching for our protein bar #fitcrunchbar, the word cloud showed that ‘snack’, ‘chocolate’, ‘butter’, ‘peanut’ as trending keywords. This gave us insights on what customers may like as new protein bar flavours.”

Case in point: When FITCRUNCH® launched a new protein bar flavor called birthday cake, they were able to use the word cloud and see certain retailers popping up. This helps FITCRUNCH® to make strategic decisions such as which retailers to partner with.

Fitcrunch for Keyhole - Halo Top Partnership

Melt Atlanta Keyhole Customer Success Social Media Analytics and Reporting

How MELT Tracks Influencer Success with Keyhole

MELT Atlanta is a premier full-service agency that amplifies major brands through collegiate athletes and athletic events.

Right now, for instance, one of MELT’s projects is working with the Olympic athletes that form part of the #CokeFamily at the PyeongChang winter Olympics, and simultaneously getting ready for Tokyo 2020 (NBD, right?).

In order to best work with influencers, create future influencer strategies and report their successes with clients, MELT needs a reliable method to drive, track, and report on multiple influencer-based campaigns. This is where Keyhole comes in.

“Having a reliable number of impressions and reach for the hashtag that we are able to get within seconds of logging in has definitely solved our biggest pain point.”

-Jenna Cook, Digital & Social Media Manager
Image of Jenna Cook

Why Keyhole

The MELT Team shared with us how Keyhole helps their team optimize influencer campaigns through Account Tracking, Hashtag Tracking, QuickTrends, and Reports.

Account Tracking

The MELT team tracks all influencer accounts within Account Tracking, giving them full visibility into how the accounts are performing.

Insights from this dashboard include top performing posts, follower growth, and insights such as most engaging post type, best posting times, optimal post length, follower insights & more (within the Optimization tab).

By combining this information with their own internal strategy, the MELT team was able to work with one of their current influencers to strengthen their Twitter performance, achieving consistent follower growth.

Keyhole - Tracking Follower Growth

QuickTrends

We were also delighted to hear about MELT’s positive experience with our new feature: QuickTrends! The team uses this tool to run competitive research, which is one of the tool’s primary purposes.

“I love QuickTrends,” shared Digital & Social Media Manager, Snigdha Dhar, “We used it to see how our campaign was performing against other Olympic sponsors and learned a lot.”

-Snigdha Dhar, Digital & Social Media Manager
Image of Snigdha Dhar

Keyhole - QuickTrends

Here is what that looks like. QuickTrends gives a quick overview of the number of conversations happening on Twitter around specific topics. It gives insight into who is being most talked about in the Twitter world.

Hashtag Tracking & Reporting

Through Hashtag Tracking, the team measures overall campaign performance for #CokeFamily and any other campaign hashtags, collecting all related insights such as sentiment, influencers, related topics and more.

And, Keyhole’s easy reporting tool makes sharing these campaign results a breeze. The dashboard allows MELT to share results quickly and efficiently with clients by sharing a direct link or downloading a PDF. They simply log in, quickly generate a report and share it with clients.

“We are recapping every single week. Keyhole has been extremely helpful to turn that around so fast.” – Jenna Cook

Results

With Keyhole, MELT is able to focus their time and energy on campaign success and creating winning campaign strategies, ensuring that they are nurturing and managing their influencer program, and always looking forward to the next campaign.

How can Keyhole help your company? Sign up now to find out!

Life is short and the internet is vast.