Social Media for Nonprofits: Proving Your ROI and Impact through Social Media Analytics

Social Media for Nonprofits: Proving Your ROI and Impact through Social Media Analytics

Social media has radically changed the way people discover, consume, and share information about issues that matter to them. 

For nonprofits, that’s more than a good thing. 

Now your work, your impact, and your stories can get the recognition and attention they deserve.

Social media for nonprofits gives you the chance to tell your brand story, interact with your supporters and get them interested to support your campaigns. 

If you haven’t already, you need to start thinking about creating or optimizing your social media strategy.

But wait… 

Being on social media is not enough. Your efforts have to have some sort of return on investment (ROI) otherwise why spend so much time and effort on social media?

So, in comes social media analytics. 

In this blog post, we’ll show you why measuring your social media ROI is important, what you need to be measuring, and recommended tools to use. 

Jump Links:

Why Should Nonprofits Focus on Social Media?

Why It’s Important to Measure your Return on Investment (ROI) / Social ROI 

What Metrics to Track
Engagement
Reach
Website Traffic
Most Effective Channels
Conversion

Assign a Monetary Value to Each Metric Measured

ROI / SROI in Real Action
#WorldElephantDay
United Nations

Best Social Media Analytics Tools

Why Should Nonprofits Focus on Social Media?

Before we dive in, let’s first touch on why social media for nonprofits is an important marketing tool. 

Data by HubSpot reveals that the main reason why nonprofits engage in marketing efforts is to fundraise, generate brand awareness, recruit volunteers and share news.

nonprofits: why they engage in marketing
Source: HubSpot

Social media is perfect to help attain all of those goals.

Why? 

Because over 3.5 billion people currently use social media, meaning there’s no shortage of opportunities to find people who can support your cause through social media platforms such as Twitter, Facebook, and Instagram.

What are we trying to say here?

If used the right way, nonprofit social media marketing can greatly help you promote your organization and find people to help with your mission.

Why It’s Important to Measure your Return on Investment (ROI) / Social ROI 

Let’s get down to business.

According to The New Economics Foundation, Social Return on Investment (SROI) captures social value by translating outcomes into financial values.

While social media is exciting to use, it’s also difficult to place tangible value, especially in financial terms. 

So, even though you got 1000 likes on your Facebook post yesterday, how much did those likes contribute to your bottom line?

For marketers in nonprofits, this is a difficult question to articulate an answer for.

In a world where competition for grants is very significant, calculating your SROI can give you a competitive edge.

How? 

Measuring your SROI helps you to identify what is working and what is not. Not all social media platforms are equal. Some are better than others. 

By measuring your SROI, it will help you identify which platforms are giving you the most return, indicating which platforms you should allot time and energy towards.

Examining your social media analytics will help you see where your social media budget is most effective, especially if you use social media ads. 

You will get insights into areas where you shouldn’t be spending so much money on. 

If you don’t practice regular measurement and reporting on your social media efforts, you may end up spending time and effort on a strategy that is not getting you anywhere. 

The needs of your fans change constantly so you need to keep adjusting your social media content to match their needs. You can only do this by keeping up with your metrics constantly.  

Analyzing your SROI will give you insights into whether there are any gaps in your social media strategy, content, and key messages so that you can improve accordingly and continue to offer value to your audience.

By measuring your SROI, you will give everyone involved in the strategy a sense of purpose and a better understanding of why social media platforms are important to your organization’s mission. 

It will also help to emphasize the value your efforts are contributing to your organization’s overall goals. 

What Metrics to Track

Let’s get down to work. 

There are a lot of metrics that you can track if you want to know how effective your social media efforts are. 

However, not all metrics have the same level of importance.

Many nonprofit marketers focus mainly on vanity metrics, which is the number of fans, followers, and views. 

While these metrics are good to be aware of, they are not the most important when it comes to your SROI and measuring your impact. 

You may get excited to see your video got a million views, but you have to go deeper than just the views.

Beyond viewing the video, how many people out of the million viewers took a desired action such as making a donation? 

Worry not, there is an easy way to decide what metrics matter the most to your nonprofit. 

What you need to do is ask yourself these four questions:

  1. What does success look like to us?
  2. How will we know that we are achieving that success when we use social media?
  3. What three quantitative metrics can we create to measure this success? (eg. number of donations received)
  4. What three qualitative metrics can we create to measure this success? (eg. the interest created towards a cause)

With these questions in mind, here are five metrics that can help determine nonprofit social media success:

Engagement

Engagement refers to the kind of response your social media content is getting from your online audience. 

To measure your engagement look at the number of shares, comments, retweets, mentions, and link clicks. 

Here’s our engagement measurement formula:

Why is this an important metric? 

Engagement lets you understand what your target audience values most.

By tracking the amount of engagement your content receives, you’ll know if you’re offering people value and if not, you get a chance to do better in the future.

Reach

Reach refers to how far your messages go beyond your fans and followers. 

When your Facebook fans see your posts are they sharing them with their friends and family? When they read your blog are they sharing it on Twitter?

Reach is important, especially when you’re trying to create brand awareness or promoting a new cause.

You want as many people as possible to know about your organization and its campaigns. 

Website Traffic

You don’t want people to just see your social media content, you want them to take the desired action such as volunteer, donate, get involved in your cause, etc.

The best way to do this is to get them to your website where they can see more about your nonprofit and its activities. 

Make sure that you measure how much traffic your social media efforts are sending to your website, and the kinds of interactions these visitors have on your website.

Most Effective Channels

Focus on the channels that are giving you the most SROI. 

It’s important to understand your most effective channel so that you don’t keep wasting money and effort on platforms that are adding no value to your bottom line. 

Conversion

Remember when we talked about vanity metrics?

Here is where you separate the wheat from the chaff.

Besides attracting millions of fans, you want them to take certain actions.

This could be to donate, click on an ad, attend a charity event, visit your website, etc.

You need to know how many people take your desired actions because this is the one metric that truly informs your bottom line. 

Assign a Monetary Value to Each Metric Measured

Does your social media successfully convert traffic into donations?

proving roi and revenue for nonprofits meme
Source: Procurious

Your nonprofit needs to know whether the money and effort spent on social media are adding some monetary value. 

Guided by social media analytics, assign a bottom-line value to each type of conversion.

This will at first prove to be difficult, but as you continue to understand your social media efforts and corresponding goals, you will get better at it. So be patient with yourself. 

Here are some questions to help you assign a value to your metrics:

How much is each potential visit to your social media platforms and website worth to you?

How many donations can you collect through your social media platforms?

How much does it cost you to run effective ads to achieve your social media goals?

How much does it cost you in terms of labor? (consider the number of hours spent on social media marketing over a given period).

How much do you spend on social media tools? (eg. scheduling tools, analytics tools, etc.)

By answering these questions, you will be able to find out how much you spend and how much you make, thus allowing you to quantify (in monetary terms) your SROI.

ROI / SROI in Real Action

#WorldElephantDay Uses Keyhole to Help Find Investors

Every August 12th, the world gets together to save elephants for #WorldElephantDay. 

This annual awareness campaign is led by the World Elephant Society, a nonprofit tax-exempt 501(c)(3) charity organization.

world elephant day

To make sure that the campaign increases reach every year, the organization uses Keyhole for Nonprofits to get more value out of its social media presence in two ways:

  1. Find and connect with influencers: Influencers are a great marketing tool to help make campaigns go viral through their spheres of influence. 
  • Identifying the right influencers can be a daunting task. World Elephant Society uses Keyhole to easily identify top influencers engaging with their hashtag (#WorldElephantDay), and directly reach out to them to amplify their message every year. 
  • By measuring how much reach their hashtag has garnered, they can know which influencers to align themselves with, in future campaigns.

    2. Collect campaign data to help secure investors and sponsoring partners: The organization works with Keyhole to help identify campaign reach, engagement, and growth and then organize all this data. The organization then presents it to potential collaborators and sponsors.

The United Nations Gains Consumer Insights with Keyhole

Every Woman Every Child (EWEC) is a global movement that mobilizes relevant stakeholders to address the major health challenges facing women and children.

Much of EWEC focuses on advocacy and helping people to understand why the health of women and children is critical to societies. 

They needed to understand who they were reaching on social media, and how they could measure the success of their strategies. 

Where are these people from? What devices do they use to access and engage with their content?

It was important for the organization to have this data so they could effectively drive their campaign forward.

Using Keyhole, the organization was able to measure:

  • Audience demographics (geography, gender, sentiments)
  • The effectiveness of partnership engagements
  • The geographical reach of their social media presence
  • How people were accessing their content

The UN was able to access these insights and extrapolate data to pivot their strategies as needed, and to measure success with their social media efforts. 

Best Social Media Analytics Tools

There are several good social media analytics tools that your nonprofit can use to measure its SROI. Here are our top picks:

Google Analytics

Google Analytics is one of the best tools to use when tracking your website traffic, audience demographics, on-site conversions and sign-ups emerging from your social media campaigns.

Facebook Insights

Facebook has become a popular charity fundraising platform. Facebook Insights, its built in analytics tool, is great in providing you with useful insights in the ‘People’ tab.

You’ll get to see audience demographics such as age, gender, and geographical distribution. 

These insights will help you understand if you are reaching the right audience and the kind of reach and engagement your social media content receives on Facebook.

Keyhole For Nonprofits

Keyhole helps hundreds of nonprofits prove their impact through Social Media Analytics to maximize reach, get more donors, and secure more sponsors over time.

Our tool helps you collect all the important metrics that you need to prove your impact to your donors and secure your donations.

Keyhole helps you to calculate how much interest and awareness your social media efforts have generated.

With this report, you can show your sponsors exactly how much value you bring as a brand partner.

More supporters bring you more funds. 

Through Keyhole you can practice social listening to find all the people talking about your cause and your nonprofit. 

These are your supporters, your advocates, and your ambassadors, people you probably didn’t know you had.

By knowing who they are, you can engage them and convert them into loyal supporters. 

We cannot emphasize enough the value of influencers to any campaign.

Keyhole will find and engage all the influencers and celebrities out there already excited about your cause. 

You want to know how much your nonprofit is growing, right?

Keyhole lets you watch your nonprofit grow over time. You will always be able to tell if your campaigns are reaching more people and if you have more followers and why. 

Wrapping Up: Where Do You Go From Here?

Measuring your nonprofit analytics is a necessary task that should be part of your social media for nonprofits strategy. 

When you’re armed with the right insights, you will always be able to make any necessary changes that will see your nonprofit achieve its overall goals. 


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Instagram Threads, Restrict, and Product Launch: 3 New Features & What They Mean for Your Engagement

Instagram Threads, Restrict, and Product Launch: 3 New Features & What They Mean for Your Engagement

Over the past few months, Instagram has announced three new features that are set to accelerate Instagram marketing—Instagram Threads, Instagram Restrict, and Instagram Product Launch.

While Product Launch is still being actively tested, Instagram Threads and Instagram Restrict are a big deal for marketers and brands using Instagram to promote their brands, businesses, and products. 

Ready to find out more?

Let’s take a look at everything you need to know about these three exciting features and what they mean for your online brand engagement:

Jump Links:

Instagram Threads
Instagram Restrict
Instagram Product Launch

Instagram Threads

Stories meets direct messages!

On October 2, Facebook launched Instagram Threads, a new stand-alone, camera-first messaging app that enables you to stay connected to your close friends and family.

At first glance, Instagram Threads looks a lot like your Instagram direct messages. 

Admittedly, this was done intentionally. 

Instagram Threads is meant to be a companion app to Instagram.

To use it, download it separately on the App Store or Play Store. Log in with your Instagram credentials. 

Next, it will import your list of “Close Friends”—a feature Instagram introduced late last year. This feature lets you select a handful of people to see content visible to them only. 

Only the people on your Close Friends list show up in Threads, so those are the only people who will be able to engage with you on the platform.

If you don’t have a Close Friends list already, you can create your Close Friends list on Threads. 

Threads makes it even faster than Instagram to share a photo or video with your close friends. It opens directly to the camera so you can share what you’re doing in just two taps. 

In addition, you can turn on Auto Status (🚗 On the move). This automatically shares little details on where you are without giving away your exact location. 

There are also preset statuses such as 📚 Studying or you can create your own (😅 Procrastinating). 

Again, only your close friends will see your status.

Instagram Threads

You may wonder why you need yet another app. 

But think about it. 

How many times have you posted a picture which was meant for your girlfriends or family members, only to see your colleague from work comment on it?

The whole point of Close Friends is to remove the unintentional posting of private moments publicly by making sure you are just sharing such moments with an intimate group. 

All in all, Instagram Threads will give you the ability to fully control who can reach you.

You’ll be able to quickly access the people you message most and passively connect throughout the day, even if you’re not actively chatting with your friends. 

So what does Instagram Threads mean for your brand?

You’re probably wondering just how this very-intimate-sounding app is going to be of any help to your brand. 

Well, you do have a bit of a point. 

Instagram Threads may not hold a ton of potential for your Instagram marketing strategies right off the bat, but there’s a good chance this could change in the long term as was the case with Instagram Stories. 

Did you know that one-third of the most-viewed Stories are from businesses?

Here are a few ways your business can use a Close Friends list on Threads to increase engagement:

  • Offer exclusive content. Create a list of VIP members who you only show specific content to. For instance, you can offer early access to new products or features to your most loyal customers.
  • Engage influencers. Use a social monitoring tool such as Keyhole to find top influencers to work with
    • Then create a Close Friends list consisting of these influencers and share information they can use to help grow your brand. 
    • Now you don’t have to email each influencer separately, saving you tons of time.
  • Localize your content. If you own multiple stores or offices in different locations, create a close friends list for a particular geographic area. 
    • This way you can share localized content with a particular list.
    • For example, if you’re having a sale in just one store you can share these details with the list of users or influencers you know from that location—without bothering the rest of your fans.

The hard task will be to get people to add you to their Close Friends lists because most users are unlikely to add business accounts to their close friends’ list right now.

If you continuously offer and provide value to your fans, it is definitely achievable. 

Instagram Restrict

Have you ever found yourself dealing with negative comments on your social profiles? You delete the comments but they just keep commenting. Aargh! 

Now you can permanently deal with such accounts, at least, on Instagram.

In October, Instagram launched its “Restrict” feature that allows users to shadow ban comments on their posts. 

The new feature is meant to be an anti-bullying tool that lets you “quietly” protect your account from unwanted interactions. 

Restricting an account is as easy as swiping left on one of their comments and clicking on ‘Restrict’. 

You can also restrict someone directly from their profile page or in the Privacy section in Settings.

Instagram Restrict

Once you restrict an account, comments on your posts from that account will only be visible to the commenter.

If you want to see the comment, tap “See Comment;”.

If you restricted them in the first place for offensive comments then you’re better off ignoring future comments from them. 

The best part about this feature is that you won’t receive any notifications for comments from a restricted account. 

Any Direct Messages from a Restricted account will be sent to Message Request inbox, and you will not get any notifications of messages from Restricted accounts.

You can toggle and unrestrict accounts at any time.

Instagram Restrict is quite similar to Facebook’s ‘Hide Comment’ option, which allows you to get rid of unwanted comments on your account, leaving it visible only to the original commenter and their friends. 

‘Restrict’ however, goes a little further, in that no one else, even their friends, can see the comment other than the commenter. 

The main goal of Restrict is to prevent unwarranted conflict between the commenter and account owner by simply shadow blocking bullies or harassment instead of blocking them completely. 

We know what you’re thinking, we’re thinking it too…

Bullies deserve to be blocked completely. Forever. 

Instagram CEO Adam Mosseri explained this in an interview on Today show

According to Mosseri, when asked why someone would choose not to block a bully, most people, especially teenagers, said that this often can escalate the situation.

Restrict remedies the situation by not completely blocking someone, but still shields users from negative comments.

How will Instagram Restrict help your business?

Businesses aren’t spared from bullies or negative comments.

Often, unscrupulous businesses will use bully tactics to attack competitors. 

This can really affect engagement on your account as people will often be put off by hateful content in any form,

By restricting people spewing hateful content on your account you can spare your fans from the hate and keep your feeds clean. 

Use social listening tools such as Keyhole makes it easy to find accounts that are mentioning your brand negatively, especially if you have high volume social accounts. 

Instagram Product Launch

Hey B2Cs! Here’s an Instagram feature that will really tickle your fancy.

Instagram has been adding features to make it easier for people to shop right from the platform, from shopping stickers in Instagram Stories to their native checkout feature which lets you buy products without ever leaving the app.

According to a blog on Instagram Business, the platform is about to take online shopping to a whole new level. 

The company is testing a new feature to inform users of upcoming product launches. 

The idea behind the new feature is to have a product launch sticker in Instagram Stories and a product launch tag in-feed posts.

Details of this new feature are still scanty, but it seems that businesses will be able to add a product launch countdown sticker in their Instagram Stories. 

The product launch tag in-feed, on the other hand, will enable followers to set reminders for the launch date, preview product details, and purchase as soon as the product is available— all without leaving the platform.

Now here’s the cool part. 

When the time is nearly up, anyone who had set a reminder for the product launch will receive a notification on their device. Your followers don’t even need to be in the Instagram app to be reminded of your product launch. 

Now imagine how many sales you’ll be able to drive in your next product launch on social media!

For now, only a handful of brands in the US are part of this beta test. You can see the list here

Instagram Product Launch
Instagram Product Launch

Why Instagram Product Launch? 

Instagram Product Launch will, hands down, open up enormous potential for e-commerce businesses selling physical goods via the Instagram shopping platform.

Two things have been driving sales in the current online marketing era: FOMO (fear of missing out) and anticipation. People don’t want to be left out, especially where new trends are concerned. 

But at a time when the business competition is so fierce, how do you get people excited about a new product?

Truthfully, product launches can be tricky. Don’t you think so?

If you announce your launch too far in advance, the hype will possibly wear off by the time it goes live for purchase.

On the other hand, if you don’t build enough excitement, the launch might be overlooked.

In comes Instagram Product Launch—which will offer the perfect balance and help you turn a simple everyday product release into a huge event that will result in huge initial launch sales.

Instagram Product Launch may be in the testing stage, but as has been the norm with the platform, we’re hopeful for a wider roll-out soon, giving more businesses a chance to scale their sales.  

Stay on the lookout!

Instagram Threads, Instagram Restrict, and Instagram Product Launch may be at very early stages for any concrete effects on your brand.

However,  these three Instagram features will bring a huge boost to your sales and engagement in the near future. 

So give it a whirl! 

Start using Instagram Threads and Instagram Restrict right now and see how it goes. 

Don’t forget to be on the lookout for the global release of Instagram Product Launch!


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Twitter Audit: How to Conduct & Optimize Your Account

twitter audit: how to conduct and optimize your account

Regardless of whether you’re still figuring out how to use Twitter to boost your business, or you’re already doing well but are looking for ways to up your game, you’ll love this quick Twitter audit guide that will show you how to assess and improve your Twitter profile in less than 30 minutes. 

With the end of this quarter fast approaching, it’s time to start thinking about expanding your potential and making the next quarter more successful for your business. 

This means that it’s time for you to: 

  1. Start reflecting on what you did right and what could be done better in your business, and… 
  2. Develop new strategies to drive positive change and better results.

A quick Twitter audit will enable you to achieve just that – understand what works for your business and how you could improve your social activity to increase engagement, boost your follower count and improve your conversion rates.

Jump Links:

What is a Twitter Audit and Why Does it Matter?

Set Your Goals

Start With Your Profile

Audit Your Twitter Audience

Audit Your Tweets

What is a Twitter Audit and Why Does it Matter?

A Twitter audit is an assessment of your Twitter account and overall performance. 

A quick Twitter analysis like this will help you better understand your audience, fine-tune your content strategy, stay consistent and determine ways you can improve your online presence and return on investment.

Twitter audits should be done frequently – at least once every quarter – and they are fairly fast and easy to do.

Let’s jump right into the “How”.

Set Your Goals

Before you start with the actual audit, you need to define what success means for you and what you are hoping to get out of your Twitter activity.

Generally speaking, Twitter is best for raising brand awareness and providing timely customer service, but your goals will depend on your current business situation and your overall social media strategy. 

Read more on how you can develop a full blown social media strategy that works for you.

Start With Your Profile

Your profile determines your visitors’ first impression about your business.

Auditing your profile will help you ensure that you make a great first impression and that your visitors understand what your business is about and what you provide in terms of value.

Auditing your profile comes down to updating three elements: your Twitter bio, your Twitter profile pictures and your pinned tweet.

A good Twitter bio is short, clear and concise. Avoid using vague phrases and marketing buzzwords, and just explain what you do as you would to a friend.  

A screenshot of Ellen DeGeneres' twitter page to demonstrate a short, clear, and concise bio.

You only have a couple of seconds to capture your visitor’s attention before they click away so make sure that you use simple language and a clear statement that shows the value you can provide.

Your bio may be good already, but go over it one more time to make sure that all details are correct and up to date. 

Audit your Twitter profile pictures to make sure that your branding is consistent across all online channels. Update your profile photo to the latest logo of your company – your profile picture size should be at least 400 x 400 pixels. 

A screenshot of coca cola's twitter profile

Also, update your header image (1,500 x 500 pixels) so that it matches your company’s messaging. 

You can use the header to reinforce your brand, promote a new product, or make an announcement.

Upon rebranding a couple of months ago, we decided to use our header image to increase brand awareness among our visitors and followers.

A screenshot of Keyhole's Twitter profile

Gary Vaynerchuk’s header image is all about his personal brand as well.

As you can see, you can get creative with your header image – it’s social media and people are here for informal conversations after all!

A screenshot of Gary Vaynerchuk's Twitter profile

Another thing that visitors see immediately upon landing on your profile is your pinned tweet – which is why we included this point in the “Profile Audit” section instead of the “Tweet Audit” section.

Pinned tweets are tweets that appear on the top of your profile for as long as you don’t unpin them or pin another tweet.

At Keyhole, we usually use the pinned tweet to promote new content or to make an important announcement, like we did with our big rebranding a couple of months ago. 

A screenshot of a pinned tweet on Twitter

You can use your pinned tweet for different purposes:

To announce a new initiative…

Nestle's pinned tweet

To promote a new story…

James Corden's pinned tweet

To promote a new product…

Dunkin Donuts pinned tweet

… or to inform about a current campaign.

Wendy's pinned tweet to showcase a campaign

Smart Bird Social have published a great piece on the reasons why you should consider pinning tweets to the top of your profile.

SUGGESTED READ: Optimize Your Twitter Profile to Improve Visibility

Audit Your Twitter Audience

The next thing you want to look at is your audience. 

The audience audit is a crucial step since it helps you understand the kind of people that follow you and this serves two purposes.

  • It will help you create a better content creation strategy and publish content that this audience is interested in seeing.
  • It will help you see if you’re on the right path and if you’re doing everything right to attract the audience that will help you achieve your goals.

The Twitter audience audit is done in two steps.

STEP 1: Understand Who Your Audience Is

The first thing you need to do is understand what you audience is about and what their interests are. 

This will help you determine the kind of content that would resonate best with them, and in turn, increase your Twitter impressions, engagement rate, and will ultimately help you lose less followers and increase your following.

Thankfully this is easy to do and all you need to do is to get on Twitter analytics and check the audiences tab.

Twitter analytics: how to access

Here, you’ll be able to see your audience demographics, their top interests, gender distribution, as well as the change in your follower numbers for the past 30 days. 

This should give you a general idea of the kind of audience your content resonates with.

showcasing twitter analytics, audience analytics, audience insights.

STEP 2. Check For Bots

Once you know your audience, you want to check how many of your followers are real people. 

Chances are your profile has at least some percentage of bot followers.

Think you’re an exception?

In 2018, Twiplomacy published a list featuring the world leaders and their fake followers as calculated by Twitter Audit.

verifying twitter followers through twiplomacy, determining if someone has twitter bots or not

This shows you that no one is immune to bots.

To do a quick audit of your own account, go to https://www.twitteraudit.com/ and enter your username.

Now, here’s the thing.

Fake followers can’t harm your account per se, and you can’t do much about your fake followers (unless you want to pay to have them removed).

What this audit will help you do is understand where you stand in terms of your actual following and will also help you determine your real engagement rate. 

STEP 3. Find Your Top Followers

If you want to step the Audience audit a step further, you can also perform a more advanced analysis and find out who your top followers are. 

You can easily do this using a social listening tool that allows you to track hashtags and monitor conversations and use these insights to connect with influential and engaging followers.

SUGGESTED READ: The Top 25 Social Media Monitoring Tools

Audit Your Tweets

The next step is to audit your tweets and evaluate your performance. 

Log in to your native Twitter analytics dashboard and select the Tweets tab. Here you can select a date range of your preference, and you’ll be shown a breakdown of your activity within your selected time frame. 

tweets tab in the twitter analytics dashboard

This report will show you your Tweet activity, including your top tweets, your tweets and replies, as well as the impressions and engagement rate next to each one of your tweets. 

On the right-hand side, you’ll be able to see the number of likes, replies and link clicks you’ve acquired during this period as well. 

Click the export data button to download a CSV of the report.

This report should give you a clear idea of what’s landing well with your audience and how you can optimize and improve your activity for maximum engagement. 

If you want to get down to the nitty gritty…

You can also use an analytics tool like Keyhole to track keywords, monitor social conversations and learn more about your audience and how they feel about your brand. 

This will help you understand what’s working for your target segment and identify patterns that will ultimately help you optimize your strategy and create more engaging tweets and stories that resonate with your audience.

SUGGESTED READ: The Ultimate Sentiment Analysis Guide

Another reason why you might want to consider using a third-party tool to audit your account is that the native Twitter analytics app will show you a performance report limited to a narrow time window. 

Keyhole allows you to export your data in any custom time range you choose and see trends, events and overall performance on particular days or create robust reports for a longer time period.

Performing a Twitter audit is a quick and easy activity that can ultimately determine your Twitter success and how well your message resonates with your audience.

The key in performing a successful Twitter audit is to make quarterly Twitter check-ins part of your routine.

This is the easiest way to evaluate your performance: quarterly Twitter audits will allow for a timely response to industry trends and your audience’s changing requirements – all this without being overwhelmed by the amounts of available data.

SUGGESTED READ: Twitter Analytics: A Guide to Drive Traffic and Boost Sales

If you haven’t done a Twitter audit until now, go ahead and schedule some time to see where you stand.

You’ll be able to make informed decisions about how you can make next quarter’s social strategy better and more lucrative for your business.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

How to Find Micro Influencers on Instagram to Boost Sales

How to find influencers on instagram to boost sales

Updated on November 7th, 2019.

Influencers have the power to win the hearts of consumers.

It is no surprise that some of the biggest brands in the world are using influencer marketing to promote their products and services.

Influencer marketing is effective, but not a all brands have enough budget to afford a top tier influencer.

Fortunately, there are micro influencers on whom these brands can rely.

Micro influencers are everyday consumers who possess a large social media following; generally between 1,000 and 10,000, though some have up to 100,000.

These influencers offer better audience access and higher engagement than macro influencers at a fraction of the cost.

One major social media website on which you can easily find micro influencers is Instagram.

In this post, we’ll demonstrate how you can use micro influencers on Instagram to boost sales and how you can find Instagram influencers.

Jump Links:

Micro Influencers Should be Relevant to Your Niche

Showcase Your Product Experience with Micro Influencers

Give Influencers the Freedom to be Creative

Finding Instagram Influencers
Turn to Your Audience
Use Hashtags

Micro Influencers Should be Relevant to Your Niche

Influencer marketing can be used for achieving different goals, such as driving engagement, increasing brand awareness or sales.

To be able to achieve these goals, you must promote your content to a relevant audience.

This means that you must work with micro influencers who are relevant to your niche and have a significant following.

Ideally, you should find an influencer who is considered an expert in a subject that is relevant to your niche.

If you fail to do this, you won’t be able to reach your target audience and there will be no point in using influencers to promote your brand.

Showcase Your Product Experience with Micro Influencers

When consumers see a compelling product content, they may become interested in trying that product.

In order to make a major impact on your audience through micro influencers on Instagram, you must showcase their experiences using it.

This can compel and inspire followers to buy the product or service to enjoy the same experience themselves.

For example, if you want to promote your product, you can have an influencer use it and share their reviews about it with the audience.

Micro influencers on Instagram can make a video of your product, share stories or simply post a picture with an inviting caption.

The goal here is to demonstrate how your product is enhancing an influencer’s experience.

Because the influencer’s following trusts them, this will compel the audience to try your product themselves.

In a similar fashion, you can promote your services too by having the micro influencer show to their audience how your services enhance their experience.

Give Influencers the Freedom to be Creative

This is perhaps the most important thing to remember when working with micro influencers on Instagram.

The reason why micro influencers have managed to grow their audience is that their audience trusts them and they know what content attracts the audience.

They know their followers, so they know the type of content that will appeal to and engage their audience.

Let them give honest reviews about your product and allow them to promote your brand in their own way.

If you tightly control the content that an influencer shares about your product or services, there is a risk of the audience losing their trust in the influencer due to inauthenticity.

If that happens, you won’t be able to successfully promote your brand.

Now that you know how to use micro-influencers, will you promote your brand through influencer marketing?

If so, there’s a missing piece of the puzzle.

I still haven’t told you how you can find Instagram micro influencers.

Finding Instagram Influencers

Turn to Your Audience

When searching for Instagram micro influencers, you should start with your current fan base since you know that a connection already exists.

Since they’re already interested in your content, you should examine their interests by looking at the pictures they post and the people they follow.

Then, you should analyze similarities among your fan base.

Do they all follow the same influencer or brand? Does your analysis indicate that many of the Instagram pages you’ve looked at have common content themes?

By finding these common interests, you’ll be able to create a target lookalike audience to draw connections with others like them.

If any of your followers themselves have a large following, it is an added bonus for you.

Reach out to them and recommend an exchange of service or product for a review or Instagram post.

It’ll be easier to convince them as they are already familiar with your brand.

Use Hashtags

The best method to find the right influencer is to simply search for the correct hashtag or keyword that’s relevant to the product you’re trying to promote.

For example, if you want to promote a fashion product, you can run a hashtag search for queries like #ootd or #instafashion.

You can then determine how popular an influencer is by looking at how much engagement their posts are getting or their follower count.

You can calculate engagement with the following formula:

Are they getting likes and comments on their posts, and if so, how consistently are they posting?

It is common to find influencers who have purchased their followers and likes, and barely get any authentic engagement on their posts.

Avoid partnering with these types of influencers!

Tools like Keyhole offer hashtag tracking and keyword tracking. This can help you find influencers who have already published posts with your search terms.

If the content they are posting is relevant to your niche, you can reach out to them to market your products or services.

In addition, you can also track all posts that contain your hashtags in real time.

This way you can analyze the engagement levels of the audience in your niche with influencers on Instagram.

You can determine the impact of influencers on their audience through engagement rate insights.

The hashtag you choose to search should be somewhat specific to reveal satisfactory results.

For example, if you wish to search for Persian cats, a hashtag search around #Persiancats would yield much better results than just #cat alone.

Alex of VM Interactive says that the more specific your hashtag is, the more actionable results you’ll get.

With the help of an Instagram hashtag analytics tool, you can simplify your research.

You can use specific keywords relevant to your niche to pinpoint conversations related to your business and target audience.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

5 Valuable Hashtag Marketing Strategies Proven to Engage Audiences

Hashtag Marketing Strategies to Engage Followers

Updated on October 17th, 2019.

Using hashtags effectively goes beyond casually plugging them into your tweets and posts.

On platforms such as Twitter and Instagram, calculated hashtag marketing can boost impressions, make your content more searchable and encourage users to talk about your brand.

Learning how to leverage tagged topics should be a priority for marketers.

Jump Links:

1. Brand Hashtags
2. Trending Hashtags
3. Chat Hashtags
4. Content Reflecting Hashtags
5. Call-to-Action Hashtags

Here are five hashtag marketing strategies that social media teams have successfully used to engage their target audiences:

1. Brand Hashtags

Think of a brand hashtag as your signature. Unique to your business, it should be a concise and relevant slogan you include when sharing original content.

Encourage followers to use it as well. This way, they’ll have a clear method of sharing posts with you and others interested in your company’s products or services.

The online community will also know how to find content about your brand.

Why Brand Hashtags Successfully Engage Audiences 

A brand hashtag is a way for users to let the social community know what they think about your company. Instead of just sending you a message, they’re speaking to their followers and other users who look for tagged posts.

Everyone stands to benefit, because:

  • You build a discussion around your brand, encouraging the online community to learn more about your products and services while promoting them. Ideally, consumers will also follow links you share.
  • Those using the hashtag will draw attention to their posts, possibly earning more followers.

As a bonus, you can run a promotional contest. For example, the person who creates the most-shared post using your hashtag will win a prize at the end of each month.

Everyone loves to win. Just watch engagement steadily rise.

Example: #WinnersFabFinds

Winners, a popular Canadian apparel store, uses #WinnersFabFinds across all social channels. Both catchy and unique, Winners promotes the brand hashtag both online and in-store. Another great example of effective hashtag marketing.

With more than 4,500 posts, here’s what #WinnersFabFinds looks like on Instagram:

Customers share content, while Winners gets original pictures of them enjoying products.

Measure any hashtag you want, including brand hashtags, using Keyhole.

When a high volume of users include a specific hashtag in their posts, it “trends.”

Social media platforms have different ways of displaying trending topics. For example, trending topics on Twitter displays on the top right side of the screen, and Facebook has a trending section on the top-right corner of your screen:

see what's trending on twitter

Constantly changing in real-time, a trending hashtag can last for days or mere minutes.

When you see a trend that relates to your business, don’t hesitate to engage in it with relevant content.

Why They Successfully Engage Audiences

By sharing content through a trending hashtag, it’ll be seen by a group larger than your contacts and followers.

In a sense, your audience can be limitless — anyone who clicks on the trending topic can see your post. And if that post is witty, original or informative, the shares it generates will further boost impressions and comments.

Example: #CollegeIn5Words

When #CollegeIn5Words trended on Twitter, Denny’s Diner furthered its reputation as a company with a funny social media presence.

Being funny in this situation has its benefits, as Denny’s earned an enviable amount of likes and retweets. Not to mention all the replies it received, with people tagging their followers to share a laugh.

3. Chat Hashtags

Popular on Twitter, you can use chat hashtags to discuss a topic with users who are interested in the subject matter.

This is a form of hashtag marketing that calls for users to be directly engaging with a brand or an individual.

There are a plethora of industry and audience specific chat hashtags.

Chats are typically held at set times, sometimes involving one user asking questions and others giving their thoughts.

You can also start and promote your own, giving your brand more exposure. Make sure the hashtag is short – encouraging meaningful conversation is key, so it’s best not to deeply cut into Twitter’s 140-character limit.

Why They Successfully Engage Audiences 

People want to talk about topics they’re passionate about, so Twitter chats can give you access to a receptive audience. With a popular chat hashtag, that audience is already established and waiting to be engaged.

What’s more, contributing to a Twitter chat can boost engagement by letting you:

  • Connect with like-minded individuals. Many people may be interested in your company, but not know about it. Using a chat hashtag is a way of informing them about your ideas, as well as your products or services.
  • Demonstrate your expertise on relevant topics. If people are invested in a certain subject, they want to know more about it. Sharing your content can spark meaningful conversations.

Example: #TMLTalk

During every Toronto Maple Leafs game, #TMLTalk is a trending topic. The team with the NHL’s largest fan base interacts with supporters using the hashtag, encouraging them to share opinions and content.

During every Toronto Maple Leafs game, #TMLTalk is a trending topic. The team with the NHL’s largest fan base interacts with supporters using the hashtag, encouraging them to share opinions and content.

Fans are passionate – giving them an online forum helps them interact with fellow enthusiasts.

Organizations such as news sites can also use the hashtag to share stories and earn clicks. Meanwhile, the Maple Leafs organization gains another way to build, and communicate with, a dedicated audience.

4. Content-Reflecting Hashtags

Content-reflecting hashtags don’t have to be trending or even popular, per se. They’re not specific to your brand, either.

They’re simply tagged words that relate to a posts’ content. For example, a tweet about social media ads may contain “#digitalmarketing.” A post about a tourist attraction may include the city’s name, and so on.

Why They Successfully Engage Audiences

Think of content-reflecting hashtags as a way of optimizing content for search. Audience members may stumble upon your posts when looking for the words you tag.

This is useful for companies that:

  • Sell physical products
  • Operate in a set location
  • Participate in events
  • Share posts about niche topics that don’t trend or necessarily merit a brand hashtag

Content-reflecting hashtags become valuable when consumers perform general searches to find a certain item or learn more about a given subject. Being an early result can certainly earn you a click, reply or follow.

Example: #CleanEating

#CleanEating is a popular Instagram hashtag that carries over onto Twitter and other social platforms.

For example, here’s a typical post that would be associated with the hashtag:

Although it’s dominated by pictures of home cooking, a health foods store or restaurant could certainly leverage the hashtag to potentially earn comments or clicks to their website.

If used in conjunction with a location hashtag, an in-person visit also wouldn’t be out of the question.

5. Call-to-Action Hashtags

The goal of a call-to-action (CTA) hashtag? Encourage the online community to perform a specific action involving your brand.

It’s a traditional marketing concept that’s applied to social media.

A CTA hashtag usually starts with a verb, such as “share” or “talk.” Then, it should have a few short words that give additional instruction.

For example, a mental health organization may have a hashtag called “#TalkAboutMentalHealth.”

When a CTA hashtag gains traction, you’ll see posts across social platforms involving people taking appropriate action.

Why They Successfully Engage Audiences 

Social media users follow CTA hashtags because they:

  • Feel like they’re contributing to an important cause.
    • Going back to the mental health example, people would follow such a hashtag because they feel as though they’re challenging the stigma of certain illnesses.
  • Think the action is genuinely fun. Who wouldn’t want to take a silly picture or share an interesting story?
  • Earn a sense of participation. If your friends are posting with a certain hashtag, it’s natural to want to contribute.

That being said, a CTA should be doable. You likely won’t engage your audience by encouraging an action that’s almost impossible.

Example: #ShareACoke

Coca-Cola’s #ShareACoke campaigns harnessed the power of a fun CTA and became a wildly-successful hashtag marketing initiative.

Creating cans and bottles that read “Share a Coke With …” followed by a name, the company encouraged social media users to post pictures of themselves sharing the drink with friends and family.

Generating almost 700,000 Instagram posts, here’s a look at an example:

Generating almost 700,000 Instagram posts, here’s a look at an example:

Like a brand hashtag, this particular CTA campaign benefits the company and individual users. The users get to share content with a wide audience, while Coca-Cola gets original images of satisfied customers and potentially increases sales.

These five hashtag marketing techniques are shown to boost engagement by encouraging consumer conversations, making your content more searchable, expanding your reach, and more.

Implement them in your social media marketing strategy to see how effectively they work for you.



Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

What is a Brand Ambassador? & How to Launch a Successful Ambassador Program

what is a brand ambassador and how to create a brand ambassador program

What are brand ambassadors, how are they different than influencers, and how can you create a successful ambassador program? 

We’ll walk you through what a brand ambassador is, the difference between brand ambassadors and influencers, and creating a brand ambassador program best suited to your needs. 

Jump Links

The New Age of Marketing

Brand Ambassadors vs Influencers

Why Use Brand Ambassadors?

How to Create a Successful Brand Ambassador Program
1. Find the Right Ambassador For You
2. Selecting a Brand Ambassador Program That Meets Your Goals
3. Reach Out to Selected Brand Ambassadors
4. Set Up Your Campaign and Track Results

The New Age of Marketing

Social media has forever changed the way we create, place and consume content. 

However, one thing has remained the same throughout the years – consumers trust other consumers more than they trust brands.

Organizations have always been aware of how powerful social proof can be, and with the availability of information in the Digital Age, social proof has become one of the most important pillars of a successful brand.

Instead of remaining faceless, brands are choosing to partner with influential individuals that align with their brand image and values. 

These influential individuals are what we call brand ambassadors

In the early to mid-1900s, companies worked with “brand managers” who were also sometimes called “product managers”. 

In the early 2000s, the term brand manager was replaced with brand ambassador

Brand ambassadors were typically celebrities (mainly actors or musicians) who were paid to endorse a brand and show up on various commercials and promotional material.

Back in 2012, for example, Beyoncé signed a whopping $50 million deal with Pepsi to become the brand’s global ambassador.

Celebrity branding - Beyonce for Pepsi

With the rise of social media, those who were once considered “ordinary people” now have the ability to build a following and have extraordinary influence over the masses by producing, publishing, and sharing content online.

Today, brand ambassador contracts expand far beyond celebrity branding.

This is also where the lines began to blur between what a brand ambassador was in comparison to similar terms, such as brand advocates or influencers. 

Brand Ambassadors vs. Influencers

When brands consider partnerships, their minds usually jump to influencer marketing, and collaborating with celebrities and influential social media users that may not have reached a celebrity status, but still maintain a loyal following. 

Suggested Reading:  Instagram Influencer Marketing: A Start-to-Finish Guide

However, partnering with an influencer for a campaign is different than having a brand ambassador.

Influencers are usually used for a single campaign, and once that campaign is over, they end the collaboration with the brand. They may agree to work on future campaigns together, but they are not exclusively promoting a single brand. 

Brand ambassadors are people who have agreed to collaborate with a brand on a long-term basis and as a result, become the “face” of the brand.

brand ambassador for go pro, team USA, and team toyota
Paralympian Amy Purdy as Team Toyota’s brand ambassador.

Put simply, a brand ambassador is always an influencer, but an influencer does not always become a brand ambassador.

Another term that usually adds to the confusion is “brand advocate”. 

While brand ambassadors and influencers get compensated for their work and association with the brand, brand advocates support a brand not because they are paid, but because they are true fans. 

Brand advocates, unlike influencers and brand ambassadors, do not always have social influence.

Now that you understand the differences between a brand ambassador, influencer, and brand advocate, let’s see how you can benefit from brand ambassador marketing.

Why Use Brand Ambassadors?

According to a 2015 survey commissioned by the American Association of Advertising Agencies, 96% of consumers don’t think that marketers practice integrity. 

The 2019 Edelman Trust Barometer Special Report: In Brands We Trust shows that for 81% of consumers, trust is a deciding factor in their buying decision.

It’s no longer enough for a brand to be creative and come up with snappy taglines and eye-catching ads. 

The Edelman report shows that 74% of people, in fact, avoid ads.

statistics reinforcing that 3 in 4 people avoid ads. 74% of people avoid ads.

So, how can a brand get ahead when ads are not seen by the majority of potential customers?

Easy – by using one of the oldest rules in the book: get someone who’s already trusted to talk about the brand.

statistics showing to get someone who's already trusted to talk about the brand.

Data shows that influencers could be your getaway to higher sales and increased consumer trust. 

Audiences do not perceive sponsored content as blatant advertising, especially since many influencers are selective about the companies they work with, and only tend to recommend products they truly like. 

By selecting an influencer to use as a brand ambassador, you will be able to tie their face to your brand.

Use this relationship to promote your products and build trust at the same time.

Brand ambassadors are key to putting an authentic touch on your marketing strategy.

How can you create a brand ambassador program that drives results?

How to Create a Successful Brand Ambassador Program

1. Find the Right Brand Ambassador for You

There are multiple ways you can identify potential brand ambassadors. 

One option is to go through your list of followers on your social media channels and find an influential user who has been engaging with your posts regularly. 

This technique will help you find a potential brand ambassador that’s already a fan.

The downside is, going about it this way is very time-consuming, especially if many people are already engaging with your content.

Another option is to search for hashtags that are related to your brand and what you do. 

Look at the posts that show up under the “Top” tab – chances are, a lot of these creators whose content is trending already have an established follower base and can be a good fit.

For example, we searched for #FitGoals on Instagram and this is the result we got:

#fitgoals instagram hashtag search results

You need to determine if there is high engagement for each photo, and then review the profile of the creator and judge how their other posts are performing.

This is the only way you can see if someone’s activity and public image are in alignment with your needs and requirements.

A third way to do this is to join an influencer marketing platforms such as Upfluence, Post for Rent or Tribe.

These influencer marketing platforms will give you an overview of the influencers that work in your industry and provide you with insight into their statistics.

Members on these platforms are typically already open to collaboration, so you won’t be wasting time reaching out to people who are not interested in partnerships.

upfluence - an influencer platform to help connect brands and companies

Despite whatever strategy you select, it’s best to test the waters with a couple of influencers to see who is delivering the highest ROI or is the best fit for your brand.

But how do you know that the individuals you choose reflect your brand image and are worth your money?

Here are some guidelines that will help you source the right brand ambassador:

Stay in your Niche

You wouldn’t want to contact a food blogger who specializes in baked goods if you’re looking to promote fitness gear. 

We’ve seen it happen, and trust us, it doesn’t work. 

Every influencer has a tribe of followers interested in a specific type of content. 

If you get someone to promote your brand to their audience and their audience is not interested in the types of products you offer – you’re just wasting your time and money.

Look at the Numbers

Some believe that brand advocates and other fans with a very humble following can be great brand ambassadors who will promote the product to their narrow circle of friends and family.

We don’t agree.

A brand ambassador needs to be someone with an established audience. 

@amypurdygurl on instagram

They can be someone who loved your brand even before you contacted them, or didn’t know about the brand, but are using the products after you agreed to work together.

Regardless, they need to have influence, so that their recommendation reaches as many people as possible.

But what does having an “established audience” mean exactly?

It will all depend on your goals, budget, and business.

In general, we’d suggest working with someone who has at least 4000 – 5000 real followers. 

You can check the authenticity of the followers using free tools like IG Audit or Twitter Audit.

It’s also important to check how many people are engaging with their content. 

Although although helpful in making a preliminary selection, the number of followers is a vanity metric, and doesn’t actually show the social influence this person has in their community.

For example, if you have a tight budget but want to gain exposure, you’d be looking for someone who has anywhere between 4000-10000 followers, with a high engagement rate (>4%).

Think Long Term

When looking for a brand ambassador, you’re looking for an individual with whom you can have a long and rewarding relationship. 

The person you choose to work with needs to carry themselves with professionalism both online and offline, always have your best interest in mind, and help you grow your brand, build trust, and attract new customers.

2.     Selecting a Brand Ambassador Program that Fits Your Goals

Think about what you’re trying to achieve with your brand ambassador program, and how much you’re willing to invest.

Different brands offer different terms to their ambassadors and have different requirements for their  programs.

@sachisms brand ambassador collaboration post

There are a plethora of ways to set up your brand ambassador program:

  • Send your ambassadors complimentary products.
  • Offer your ambassadors a discount on your products.
  • Pay the ambassadors on a retainer basis. 
    • With this payment model the brand ambassador agrees to be on-call for a fixed monthly fee.
    • This fee needs to be paid regardless if you’ve tasked your ambassador with work or not.
  • Create an affiliate program.
    • Ambassadors get a commission on purchases linked from their promotional activities. Affiliate programs typically include a unique discount code that serves as an incentive for the audience to purchase.

You can also combine any of these options to build out your unique ambassador plan. 

3.     Reach Out to Selected Brand Ambassadors

After you’ve selected a program and compiled a list of influencers, it’s time to get in contact!

Keep in mind that some influencers are already getting many collaboration invitations, or may have ongoing contracts with other brands. 

Sending a generic, copy and pasted message won’t get you their attention or a reply.

Take a look at the following example.

generic instagram message

Do you think this company got an enthusiastic answer (or any answer at all)?

Just dropping a comment asking for a collab, or sending a generic direct message to someone you’d like to work with won’t cut it.

So instead of just popping up in your target’s inbox out of nowhere, you first want to engage with their posts by liking and commenting on them. 

Ensure that you leave relevant and thoughtful comments – if you plan on just copy-pasting the same comment over and over again on every profile you stumble upon, it’s better not to do it at all.

When making direct contact with the influencer you’d like to be your brand’s ambassador, personalize your message by mentioning some relevant information they’ve shared with their followers.

Let’s say the influencer you’re contacting is on a 100 days squats challenge.

You might send them something like this:

influencer outreach email

It’s simple to establish meaningful contact to stand out. 

4. Set Up Your Campaign and Track Results

Once you and your brand ambassadors have come to an agreement, you’re ready to give them their first task.

To make the collaboration enjoyable and friction-free, consider the following:

Communicate your expectations.

Be clear about what you’re trying to achieve, whether that’s more traffic to your website, higher sales, or increased follower numbers.

Let the ambassador know what metrics you’ll use to measure their results: sales, reach, engagement, ROI, traffic… select your key performance indicators based on your goals.

Sign a contract.

Put everything into writing: the terms, the compensation, the expected activities, the contract cancellation, and other policies that are relevant to the collaboration.

Provide context.

Give your ambassadors information about your brand, your mission and objectives, and explain what kind of content would be in line with your brand image.

Measure results.

Track everything your ambassadors do: how often they post, what kind of content they create, how much engagement each post related to your brand has, and more.

By measuring everything, you’ll easily determine the ambassadors that bring the most value and get some ideas on how you can optimize your strategy.

Brands nowadays have a hard time gaining the trust of the busy and often overwhelmed consumers. Surveys show that consumers trust fellow consumers and influencers more than they trust corporations.

Brand ambassador programs provide brands and influencers with a win-win scenario.

Brands can use the persuasive power and social reach of influencers to get on the radar of new audiences and build trust, and influencers can get compensated for recommending a product or a service.

Brand ambassadors are easy to integrate into your marketing strategy.

When curating brand ambassador programs, they can be easily tailored to fit different objectives and even the smallest of budgets. 


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

16 Social Listening Strategies to Incorporate Into Your Business Strategy [+2 tools!]

16-Ways-to-Incorporate-Social-Listening-Into-Your-Business-Strategy

With 3.03 billion active social media users around the world, you can use social listening to tune in and monitor what your customers are saying about your business across a variety of platforms. 

This allows you to listen to your customer base, learn more about them and interact with them. 

You can also identify possible new customers, and learn more about your industry or competitors. 

Social listening needs to be actionable. To use it to your advantage, you need to make the most out of conversations that happen about your brand and industry. 

Jump Links

16 Social Listening Strategies:
1. Develop Leads by Pinpointing Prospects
2. Develop Leads through Dissatisfied Competitor Customers
3. Learn Your Audience’s Language
4. Identify Influencers
5. Find Feedback
6. Start Conversations with Users Who Don’t Tag You
7. Keep Tabs on Industry News and Developing Trends
8. Track and Measure the Results of Social Campaigns
9. Discover New Audience Spaces
10. Answer Indirect Questions
11. Monitor Competitor Content
12. Create Customer and Prospect Personas
13. Research and Develop
14. Detect and Mitigate Issues Before they Escalate
15. Send Bottom-of-the-Funnel Customers to Gated Free Trials, Product Pages, or Waiting Lists
16. Refer Top-of-the-Funnel Customers to Ungated Content

2 Social Listening Tools to Grow Your Business

Here are 16 social listening strategies you can incorporate to grow your business and 2 tools to execute your strategy:

1. Develop Leads by Pinpointing Prospects

By tracking a range of terms, you can reveal users in your target market who may not know about your business.

To locate potential customers, track keywords and hashtags related to your niche that reflect:

  • Trade publications
  • Common practices
  • Issues in your sector
  • Leading figures and products

It can take between seconds and days to find posts containing your terms, depending on the social scale of your business and industry. Regardless, consider users who post with those terms as prospects.

The next step involves putting your social media sales hat on. Join the conversation by replying to them.

For example, give your opinion about a trend or send the prospect to a relevant page on your website.

This can earn you a fan and generate interest in your brand. The user may engage with you in the future or explore your website and eventually convert.

2. Develop Leads through Dissatisfied Competitor Customers

With similar tactics, you can find users eager to try new products and services.

Instagram Unhappy - 15 Ways to Grow Your Business Through Social Listening and a List of 3 Tools

Track your competitors’ usernames, brand hashtags and product names to locate prospects who may be tired of their services.

Along with these terms, monitor negative keywords such as:

  • Not
  • Can’t
  • Won’t
  • Doesn’t

Depending on your social media monitoring tool, this can be done by typing the following into the search function:

“competitor name” AND “negative keyword”

As you identify unhappy customers, ask them what they’re looking for in an ideal product. If you can meet their needs, link them to a demo, discount or free trial.

But remember, they’re upset. Use gentle language and don’t force a reply from them.

3. Learn Your Audience’s Language

Effectively marketing a product through content such as ads and landing pages involves speaking the audience’s language.

This is largely because it shows you understand their common train of thought. As a result, you can better communicate with them.

As you study posts that use your tracked keywords, you may notice that members of your market:

  • Phrase concepts in a specific way
  • Use common secondary keywords
  • Write simple, complex or somewhere-in-between sentences

Without compromising clarity, implement the findings in your content.

Unconvinced it’ll make a difference? Run a landing page A/B test using your writing style versus an adjusted style that uses your audience’s diction.

Go forward based on the winning conversion rate.

READ: The Marketer’s Guide to Writing Click-Worthy Headlines

4. Identify Influencers

As brands turn to popular online personalities to post about their products, social listening is becoming a viable way to identify influencers.

Typical Influencers - 15 Ways to Grow Your Business Through Social Listening + 3 Tools List

To find social media thought leaders in your niche, track the URLs and titles of:

  • Popular blog posts
  • Authoritative case studies
  • Content from industry-leading blogs and publications

You then need to determine who’s earning the highest engagement rate when sharing this material.

Use this simple formula to calculate engagement rate:

engagement rate formula

After you identify influencers, reach out to them by pitching your campaign idea. Explain how they’ll benefit and then ask for their participation.

5. Find Feedback

Tracking your brand and product names can uncover customer feedback across niche and popular social platforms.

Combined with positive and negative terms, such as “does” and “doesn’t,” you can locate reviews, complaints and endorsements.

As customers post positive comments, ask to use them as testimonials on your website, and make an effort to repost or retweet positive feedback.

This is a great strategy because it reminds your followers of the awesomeness of what you’re selling, and will likely interest new leads who happen to hear others raving about you.

Money saving app Piggybank does a great job at this. They repost the positive reviews they get from Twitter right on their Instagram page.

Image of Sam Hart tweeting about 'Saving Violently' using Piggybank

Since consumers resonate more easily with reviews from fellow consumers than from ads sent out by brands, Piggybank’s happy customers see fit to testify to the customer review Piggybank posted…

Image of Sam Hart tweeting about 'Saving Violently' using Piggybank

And there are also bottom-of-the-funnel customers asking how to get started; here’s one:

Image of Piggybank linking signup

On the flip side, you can also find negative feedback or comments through social listening.

But what you do after getting bad reviews is what matters the most.

It can be overwhelming to take note of every single piece of negative feedback, but the trick is to find the public embarrassments your company can do something about and handle the situation with finesse and style that impresses onlookers.

For example, JetBlue got a tweet from a customer who was complaining about being on a flight that had a bad headphone jack and a malfunctioning TV.

Image of cutomer tweeting to JetBlue

JetBlue responded with what clearly looks like more than just an apology; they offered to compensate the customer with a $15 credit for the inconvenience (once she can confirm she’s the actual customer who had the experience).

6. Start Conversations with Users Who Don’t Tag You

If you only pay attention to your direct mentions on platforms such as Twitter and Instagram, you can miss chances to connect with prospects and nurture leads.

As well as not tagging you, it’s common for users to:

  • Misspell your name when trying to tag you
  • Talk about your products or services without mentioning your business
  • Misspell those products and services, too

The solution is to monitor the names of your business, products and services, along with their common incorrect spellings.

For the latter, type the names into your phone. Note any autocorrects and create social listening trackers with your tool of choice. You can also think up misspellings on your own.

7. Keep Tabs on Industry News and Developing Trends

Monitoring the social web for news and trends can provide topics to post and blog about, keeping your content marketing strategy fresh.

To stay on top of what’s relevant, track keywords and usernames for big players and authoritative publications in your sector.

A tool like Keyhole can help you track other accounts, hashtags, or keywords.

Along with these keywords, monitor standard news terms such as:

  • Breaking
  • Developing
  • Trending

Depending on your social listening software, you can do this by typing a news term and publication name into the search function:

“breaking” AND “Wall Street Journal”

As you collect data about news and trends, your business can demonstrate expertise by creating and promoting articles that explain a story’s background issues.

READ: How to Build, Run and Grow a Successful Company Blog [Douglas Karr Interview]

8. Track and Measure the Results of Social Campaigns

This may seem like a moot point to some, but many marketers don’t track social media campaigns run by rivals, role models or even their own brands.

Since many social listening tools have analytics suites, you can collect data surrounding hashtag campaigns on Twitter, Instagram and other platforms.

Beyond tracking performance, this data is useful for:

  • Setting goals for future campaigns
  • Analyzing which demographics within your target audience were most active, tailoring upcoming ads and content toward them

9. Discover New Audience Spaces

A multi-channel social listening strategy can reveal audience activity on platforms you didn’t know about.

You may uncover conversations surrounding trends, competitors and even your business by searching through different forums, communities and social sites.

For example, people thinking about cosmetic surgery may not take to Twitter to express their concerns. Instead, niche forums are more common:

Cosmetic Surgery - 15 Ways to Grow Your Business Through Social Listening and a List of 3 Media Monitoring Tools

As you discover platforms that audience members frequent, read their posts to gain more insights about their needs, desires and pain-points.

READ: 10 Mistakes that Keep Your Key Social Metrics from Growing

10. Answer Indirect Questions

Answering questions isn’t always a way to overtly promote your business. Rather, it introduces you to prospects and helps build rapport.

You’ll inevitably stumble upon queries as you track brand and industry keywords.

For example, if you make task managers, you’ll likely find questions about prioritization and project management. You can respond by giving an answer or link to a relevant blog post.

Task Manager - 15 Ways to Grow Your Business with Social Media Monitoring and 3 Tools List

It’s less common for people to ask for task manager recommendations. But when that time comes, feel free to make the case for your product.

11. Monitor Competitor Content

Monitoring how a competitor’s content performs on social media can help you develop blog ideas and tactics.

Since you likely share an audience with opposing businesses, content that works well for them can work well for you.

Start by tracking a content piece’s URL and title. Depending on your tool, this should generate engagement data – how many times it’s been shared and by whom. You may also see opinions and conversations about the piece.

Use these insights by:

  • Seeing which issues and pain points resonate with your audience
  • Modeling posts, studies and infographics off popular content
  • Reaching out to users when sharing your similar material you’ve made

Keyhole allows you to monitor competitor content such as their accounts and hashtags.

12. Create Customer and Prospect Personas

Analyzing the profiles of users who post with your monitored terms is a way to build buyer personas – representations of customer groups to help you understand your target markets.

First, make a spreadsheet and fill it with the profile URLs of people who use your brand-specific keywords and hashtags. Second, once you’re comfortable with the size your list, look at each profile for information about:

  • Age
  • Gender
  • Position
  • Industry
  • Business size and scope
Buyer Persona - 15 Ways to Grow Your Business Through Social Listening and a List of 3 Tools

Third, sort the profiles into groups based on this data. You may be surprised to learn which kinds of people make up your social audience.

Understanding who you’re communicating with should boost clicks and engagements as you craft messages and campaigns.

13. Research and Develop

You can think up ideas worth investigating by sifting through social listening reports, such as:

  • Creating new services or products
  • Launching events or campaigns your audience would likely enjoy
  • Altering brand positioning based on what consumers say about your and the competition

Depending on your organization’s structure, putting these ideas into action could involve collaborating with a different department or the team member beside you.

Regardless, uncovering them starts by tracking broad industry terms.

For example, if you’re a marketer for an analytics brand, you might monitor “metrics” and “social data.” You’ll eventually see someone express a need or desire. Reach out if you can already solve their pain point.

If not, consider taking the necessary steps to do so.

14. Detect and Mitigate Issues Before they Escalate

DKNY Crisis - 15 Ways to Grow Your Business Through Social Media Monitoring and List of 3 Tools
With its social listening strategy, DKNY reacted to this Facebook crisis within four hours.

Monitoring brand and industry keywords can inform you when concerns and problems develop, helping you quickly react.

Let’s say you’re in the software business. One day, you notice someone tweeting about a significant error.

You would immediately try to replicate that error, and:

  • If you can replicate it, try to fix it. Then, reach out to the user to explain it’s on the mend.
  • If you can’t replicate it, show your concern. Tweet with the user and ask for more information.

What’s the value of a speedy reaction?

Consumers expect you to swiftly address problems in the age of social media. To see why, read about Domino’s Pizza employees filming themselves ruining ingredients.

A slow, or non-existent, reaction can push customers away and damage your reputation.

15. Send Bottom-of-the-Funnel Customers to Gated Free Trials, Product Pages, or Waiting Lists

Bottom-of-the-funnel consumers are also always lurking around conversations about your industry, brand, or specific product.

These people have heard about your brand before.

And they’re ready to buy. They just need a few questions answered.

So they ask questions like “Is there a version that will include xyz feature coming soon?” OR “Can your product do this specific thing?” If you’re keeping tabs on conversations in your industry, you’ll be able to pull these prospects into the fold.

In 2017, Audi had a tweet where a prospective buyer (Godwin) asked if they had any new upgrades on a couple of their cars.

Audi responded saying the feature is coming in 2018, and sent the buyer a link where he could sign up with them to get updated once it’s out.

Image of Audi's tweet to the buyer

Once the buyer clicks the link, Audi sends him to a well-designed landing page where he’s being welcomed as a lead. The car brand gets his info and gets the chance to alert him once his desired feature is out in the market.

This means while Audi is responding to Godwin with a signup form to fill, there are probably other potential buyers around who have the same question Godwin asked and would sign up to get updates from Audi as well — via the same page Audi sent to Godwin.

This way, Audi is using social listening as a tactic to generate more leads for their new car upgrade coming in 2018.

It’s a powerful social listening strategy to monitor these industry interactions and earn the opportunity to convert bottom-of-the-funnel prospects into actual paying buyers.

And if, like Audi, you don’t already have the feature or exact product a potential buyer is asking for, have a well-designed page ready to convert the person into a lead — so you have the opportunity to draw them back to your business when it’s time.

16. Refer Top-of-the-Funnel Customers to Ungated Content

Top-of-the-funnel customers are also lurking around.

There’s always someone hearing about your brand or product for the first time, or seeing conversations about your brand or industry.

Unlike those on the bottom-of-the funnel, these people aren’t ready to buy anything.

They only want to learn more about the matter being discussed — your product, brand or industry.

You can refer these customers to a piece of content, a handy tool, or any value that answers their questions and get them ready to buy.

Audi, in the example above, sent ready-to-buy prospects right from social interactions to a gated page; should you do the same for top-of-the-funnel customers? Not quite.

Picture this for a moment: you go to Twitter and find a promoted tweet that interests you. The tweet is from a brand you’ve never seen or heard of before, promoting a product you don’t entirely understand.

So you’re curious. You want to learn more about about what’s being promoted. You reply the tweet asking “How do I get started?”

To which the brand replies, “Go to [this url] to learn how to get started.”

Would you click or not? You probably would. After all, you’re the one looking for answers.

But upon arrival on the page, you find a form asking for your personal information.

Would you give your information just to learn more about a product? You probably won’t. Especially when you’re just trying to see how to get started with a product.

If you were ready to get started, that’s a different case, you’d sign up. But gating a page that’ll teach you how to get started? Not ideal.

So it’s best to make your tool, content or any other value ungated for people who just want to “learn more”.

2 Social Listening Tools to Grow Your Business

A great social monitoring tool will analyze the most engaging posts about your brand, alert you when influencers talk about you or identify possible influencers, as well as indicate when a keyword or topic you’re tracking is being buzzed about on social platforms.

Here are 2 social listening tools that do all of the above.

1. Keyhole

Keyhole monitors real-time and historical data around URLs, hashtags, keywords and usernames on Twitter and Instagram.

A screenshot of Keyhole's social listening tracker.

By inputting up to five terms in this social listening tool’s search function, it will generate and track metrics such as:

  • The number of posts and people using your terms
  • User demographic information, including gender and location
  • Top posts, based on engagement data such as shares and replies
  • Influence data, such as which users are drawing the most attention to your tracked terms

In a shareable and printable dashboard, it displays this data in tables, timelines, pie charts and bar graphs.

Price: Starts at $179 USD; advanced plans vary

READ: Forbes Uses Keyhole to Track and Rank SXSW Hashtags

2. Talkwalker

Talkwalker tracks real-time and historical data surrounding keywords, taking data from almost all major social platforms. It also monitors blogs, forums and online news websites for keyword mentions.

For Twitter and Facebook, it provides analytics such as:

  • Engagement rate
  • Activity levels, including the times when users post with a given keyword
  • Share of voice, which is a calculation of how much a user or brand is contributing to online conversations about your keyword

You can use Talkwalker as a traditional media monitoring tool, too. It tracks keywords on global TV, radio and newswires.

Price: Starts at $800 USD per month; advanced plans vary


Whether people are having conversations directly about your brand, your industry, or your competitors, there’s a constant information exchange at high volumes.  

Social listening can contribute greatly to your business’s growth in a variety of different ways. 

You need to keep listening and monitoring to inform your social media and business strategies.

Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Top 13 Twitter Analytics Tools in 2019

Looking for the best Twitter analytics tools?

We’ve identified a list of the top 13 free and paid Twitter analytics platforms to help you determine which tool is the best for your business.

Updated on September 16th, 2019. This list now covers 13 tools. 

Jump Links:

Why do you need a Twitter Analytics tool?

Exploring the Top 13 Twitter Analytics Tools
1. Twitter Analytics (Native)
2. Keyhole
3. Hootsuite
4. Buffer
5. Sprout Social
6. Klear
7. Mentionmapp
8. Union Metrics
9. Agorapulse
10. Followerwonk
11. Quintly
12. Tweet Binder
13. ContentStudio

Why Do You Need a Twitter Analytics Tool?

Twitter has always been a challenging platform for businesses.

While businesses love having instant access to their customers and brand mentions, you can invest hours, days, weeks, and even years into the platform without having a sense of the ROI generated from Twitter.

We all know social engagement is important for brands, but how do you track the real world impact on your business?

Should you go after new followers or should you run a new Twitter campaign? Are there influencers out there who may be impactful to your brand?

Finding the right Twitter data analytics tool will provide you with the answer to those questions to help your social strategy flourish.

Features of the Best Twitter Analytics Tools

What can Twitter analytics tools do for your business? Before you start looking into investing in the best tool for your business, make sure you consider exactly what insight you want to gain.

Here are a few key reasons to use a Twitter data analytics tool:

Tracking important Twitter Metrics

  • Tweets that historically have the most engagement
  • Brand mentions
  • Insights from your competitors

Growing your Brand

  • Identify potential brand influencers
  • Grow your follower base
  • Grow your business

Guiding your Twitter Content Strategy

  • Discover what hashtags and topics your followers are discussing
  • Improve new content by leveraging data on what your audience finds most engaging
  • Manage your Tweet schedule
  • Better manage replies to brand mentions

Exploring the Top 13 Twitter Analytics Tools

Now that you’ve established what you’re looking for, review our research of the top 15 Twitter analytics tools.

1. Twitter Analytics (Native) – A good analytics tool for beginners

Features: The native Twitter Analytics platform offers a wide range of basic information. This free analytics tool includes data about both your Twitter account and general insights into what’s trending on Twitter.

Through Twitter Analytics, the main dashboard features a monthly summary of information such as the number of Tweets, Tweet impressions, profile visits, mentions, and followers. At a glance, you can also see your top tweets, top mentions, and top new followers per month.

Twitter’s audience insights break down your follower base by their interests, occupations, buying styles, wireless carriers, gender, and more. Many other top Twitter analytics tools do not offer this data.

The tool also offers general Twitter trend data, including trending topics, events, sports, movies, and more. This tool offers native ability to advertise directly to Tweets relating to any of these topics, and the ability to target by goal (followers, engagements, leads, website clicks, and more).

Main advantage: This is a simple tool for beginners, offering detailed audience demographics data and built-in advertising tools.

Disadvantage: The majority of data reports can span only a 3-month period. Most businesses will need more robust data reporting.

Pricing: Free

2. Keyhole – Social media data that helps you make great decisions

Keyhole is a live tracking tool for social media conversations. Their simply designed dashboards give you an overview of key data that helps you make meaningful decisions about your brand.

Keyhole features a full slate of analytics features and in-depth reporting. To start, their hashtag and keyword listening allows you to analyze industry conversations live and their account analysis tool lets you analyze and optimize your posting schedule and content. They also allow you to track and build automated reporting around individual campaigns, perform competitive analysis, and perform research on both live and historical data for Twitter, Instagram, Facebook, and Youtube.

Main advantage: Keyhole is a huge time-saver, and is primarily used for real-time social listening and gaining actionable insights through data.

Pricing: Keyhole ranges from $179/month for 3 hashtags and 3 account trackers to custom pricing available for Enterprise.

3. Hootsuite – All-In-One Tool for Social Content Management

Hootsuite is widely known as the most popular tool for managing social media content. It’s also a commonly used social listening tool. While it used to be the main tool on the market, it faces many more competitors now.

Hootsuite has a deep feature set beyond basic analytics, boasting social media scheduling tools, user / keyword / hashtag monitoring, content curation, and team management.

If you’re looking for Twitter analytics data, Hootsuite provides a dashboard overview of your basic metrics. You can also build unlimited reports, exportable in most common document formats. One of the most useful tools is the ability to track how fast your team members respond to brand mentions.

There are also a wide variety of add-ons from other data providers, some of which are free, but many of which come at additional monthly fees.

Main advantage: Consolidates data from Facebook, Instagram, and Twitter. Large user base and support information.

Disadvantage: Hootsuite is much pricier than similar competitors.

Pricing: Hootsuite offers a 30-day free trial. $29/month for a single user, $129/month for 3 users with up to 20 profiles, and $599/month for up to 50 social profiles. Enterprise plans available.

4. Buffer – For easy, lightweight content scheduling

Buffer is primarily a social scheduling tool, but for those who are in need of a combined platform, it also provides Tweet-level analytics.

You can consider Buffer a lighter, less expensive version of Hootsuite, allowing users the ability to easily drop posts into a pre-planned content schedule.

From an analytics perspective, Buffer has announced Buffer Analyze, a more robust social media marketing tool, which promises the ability to track key metrics on the posts you’ve shared, including the ability to track what type of content has performed best.

Main advantage: Easy to use for scheduling content. The free tool is fairly robust.

Disadvantage: At present, data reporting is fairly limited, but Buffer Analyze may change that.

Pricing: Buffer Analyze is billed at $50 a month. Tweet-level analytics is included in both their Reply and Publish products. Reply will set your business back $225 a month, and Publish will set you back $99 a month.

5. Sprout Social – Another great all-in-one platform

Sprout Social is another full social media management solution. It offers tools to manage analytics tracking, engagement, publishing, listening, collaboration, and automation.

The Smart Inbox feature combines all messages from all major social profiles into a single stream.

Sprout Social’s data reporting tools are quite in depth. You can build several listening queries that monitor specific keywords or users in order to create a live feed of brand mentions, and analyze user sentiment or geolocations.

From an analytics standpoint, Sprout Social allows you to build custom reporting dashboards that include data around engagement, task performance, messages, top performing tweets, Twitter trends, Twitter comparisons, keyword reporting, and more. They allow these reports to be branded with your logo for easy sharing.

Main advantage: Robust reporting capabilities and built-in image editors and CRM tools.

Disadvantage: Reports do not incorporate unlimited historical data.

Pricing: Individual accounts are $99/month, including up to 10 social profiles. Corporate or Enterprise accounts start at $149 and $249/month respectively. They also offer a free 30-day trial.

6. Klear – Discover key influencers

Klear’s main functionality is to help your business identify key influencers on Twitter, YouTube, Instagram, YouTube, and other blogs, and has over 5 years of historical data for your business to leverage.

Klear is simply designed, easy to use, and can provide helpful insights for small to medium businesses.

The analytics tool provides analytics for individual influencers in a beautiful dashboard, including engagement reports, audience demographics, popular content, and more.

Klear also offers monitoring tools that let you track KPIs, true reach, and estimated ROI.

Main advantage: Great for identifying influencers and their reach. Intuitive interface.

Disadvantage: Limited use, as it offers shallower data reporting for your business’s profiles.

Pricing: Klear offers a free version with limited features. A premium account with basic reporting is $249/month, with larger accounts and more robust features requiring a quote.

7. Mentionmapp – Discover content and discussions related to your business

Mentionmapp is a network visualization tool, offering interactive maps and webs to explore accounts and content topics related to your business

This tool visualizes user interactions through a connected cloud, identifying key relationships and highlighting major accounts that are driving certain conversation topics.

This also helps you identify related hashtags that you may not be participating in.

Recently, the tool has also added the ability to track real vs. fake users to be able to tie out fake engagements and users that are not relevant to your business.

Main advantage: Discover related content and related hashtags to your business through an intuitive visual cloud.

Disadvantage: The network/cloud visualization doesn’t provide for easy data reporting or monitoring.

Pricing: Free for up to 300 searches a month, or $27/month for unlimited searches.

8. Union Metrics – Detailed Twitter reporting

Union Metrics provides full analytics reporting that help you make meaningful decisions about your brand.

It features a full slate of analytics features. To start, their profile analysis tool lets you analyze and optimize your posting schedule and their keyword listening allows you to analyze industry conversations live. They also allow you to track and build automated reporting around individual campaigns, perform competitive analysis, and perform research on historical Twitter data.

Main advantage: Basic, affordable Twitter data analytics reporting solution.

Disadvantages: Unlike some other tools on this list, it only tracks Twitter profiles.

Pricing: Their pricing ranges from $49/month for one user and 3 profiles up to $199/month for unlimited users and 6 profiles.

9. Agorapulse – Incorporate data across all your social platforms

Similar to Hootsuite, Agorapulse is another all-in-one tool that allows you to manage your entire social media presence across all social profiles, including Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube.

Agorapulse offers content scheduling tools, including the ability to requeue or reschedule old posts. It also provides message feeds to help consolidate all incoming messages. From a listening perspective, Agorapulse features monitoring and chatter streams and allows you to track average response time on each platform.

This tool provides one-click Twitter analytics reporting that’s easily exportable to a PowerPoint presentation. You can also see the performance of key metrics like replies, impressions, and clicks over time. You can also track the number of interactions on specific hashtags to help you inform your content strategy.

Main advantage: Basic reporting across all social platforms.

Disadvantages: Limited ability to manage content on platforms within the app with occasional photo issues. Inability to combine reports for one brand across several platforms.

Pricing: Ranges from $99 a month for a two users to $499 for twenty users. Free trial available.

10. Followerwonk – Profile your followers and identify influencers

Followerwonk is one of the longest standing tools available to track Twitter followers. The tool includes strong visualizations that let you track who your followers are, where they are located, what they typically tweet about, and when they typically tweet.

The best feature of Followerwonk is the ability to track compare followers across multiple user accounts, allowing you to identify potential key followers that you’re missing out on.

Main advantage: Ability to build a story about your followers.

Disadvantages: The analytics are all follower/following-based, not providing additional data for your profile like engagement metrics.

Pricing: The free version offers a variety of tools to analyze an individual account. Their “Target” and “Multitask” levels for larger follower counts are available for $29 and $79/month respectively.

11. Quintly – Consolidated social media analytics reporting

Quintly provides in-depth analytics tracking for multiple social channels, including Twitter, Facebook, YouTube, and more.

It offers competitive benchmarking, allowing you to track your account performance versus that of your competitors. You can also track your key KPIs and centralize your online marketing success all in one place.

You can also automate your social media analytics reporting with the ability to create custom reports, including live reports with shareable links, customized to your brand.

Advantage: All-in-one social analytics solution with customizable, branded reports

Disadvantages: Pricier than similar analytics tools. Lacks deeper listening analytics of competitors.

Pricing: After the free 14-day trial, accounts start at $300 a month, based on the number of profiles.

12. Tweet Binder – Attractive Twitter analytics reports

Tweet Binder is a basic analytics reporting tool for Twitter and Instagram. The tool offers a variety of reports, including live reports, 30-day reports, or historical data reports.

The tool provides attractive infographics that are great for internal reporting, including statistics like estimated economic value, top contributors, potential reach, and highest potential influencers.

Advantage: Attractive reports for internal Twitter analytics reporting.

Disadvantages: Plans are quite expensive as they are offered in Euros. Data reporting is limited for Basic and Medium accounts.

Pricing: 79€/month for a basic plan with 7-day reports, up to 700€/month to unlock all features.

13. ContentStudio

Last but not least, ContentStudio is a content discovery and curation tool. Like other tools on our list, this is primarily a social listening tool, helping you monitor conversations and popular content across a variety of topics on all social platforms. There are also a variety of automation and publishing tools available.

With this tool, you can track what’s trending right now. As of 2018, the tool does not yet have a full analytics tool, but it promises to have one soon.

Advantage: Track conversations across all platforms.

Disadvantage: No established analytics reporting tool.

Pricing: ContentStudio starts at $49 a month for ten social accounts, and ranges up to $299 a month for 150 social accounts. 


Keyhole is a real-time brand and campaign monitoring tool that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free here.

The Top 16 Facebook Analytics Tools for Marketers

Top 16 Facebook analytics Tools

Updated on September 2019: this new Facebook Analytics tool list covers now 16 tools

A range of Facebook analytics tools competes for the same market, forcing marketers and community managers to decide between similar products.

It’s difficult to avoid this decision — essentially every brand and business has target markets active on social media’s most popular network. Thankfully, diverse costs and capabilities can make it easier to choose.

Looking at prices and differentiating features, learn about the top 20 Facebook analytics tools:

Jump Links to the 16 Facebook Analytics Tools:

1. Keyhole
2. Brand24
3. Brandwatch
4. Buffer
5. Mention
6. Cyfe
7. Facebook Insights
8. Oktopost
9. Quintly
10. Rival IQ
11. SharedCount
12. Social Bakers
13. Sotrender
14. Sprout Social
15. Sumall
16. Unmetric

1. Keyhole

keyhole dashboard - instagram tools
keyhole dashboard - sentiment analysis - audemars piguet
keyhole - optimal post time - audemars piguet
keyhole - optimal number of hashtags - audemars piguet

Use Keyhole to get data and optimization strategies for any public Facebook page, whether it belongs to you or a competitor. Inputting the page’s name will reveal metrics surrounding fan growth, engagement by post type and best times to post based on engagement. A unique feature, the tool also calculates the ideal length of your updates by character count.

To better understand your own page or the competition’s strategies, you can export these data points — and more — in PDFs and Excel spreadsheets.

Give Facebook account tracking with Keyhole a shot here

Price: Starts at $179 USD per month

2. Brand24

brand24

Try Brand24 to track metrics surrounding conversations across Facebook. It gives a stream of your company’s mentions, but the tool’s analytical value lies in the measurement of these mentions. For example, it quantifies sentiment and the influence of individual users. It also has a discussion volume chart, illustrating spikes and drops in mentions. This helps you visualize the popularity of events and social campaigns.

Price: $49 – $399 USD per month

3. Brandwatch

brandwatch

Use Brandwatch to analyze a page’s fan base. Able to track data pertaining to any public page, the tool offers audience analytics such as gender, location, profession and interests. Along with mention volume and sentiment, the tool monitors what audience members are sharing to uncover popular topics. You can use this information to inform your Facebook content strategy, possibly giving you more ideas to post about.

Price: Contact Brandwatch to discuss a unique plan

4. Buffer

buffer

Try out Buffer if you need a scheduling tool with complementary analytics. It informs your Facebook strategy by offering basic post metrics, such as engagement, for updates you make through the tool. Based on this data, Buffer identifies your top post each day. To replicate its success, you can model future updates on its content type and posting time.

Price: From $50 USD per month

5. Mention

mention

Sign up for Mention to access its library of historical data, which updates every minute. In a variety of charts and graphs, it illustrates page analytics such as sentiment, engagement and demographic information — ranging from age to ethnicity. Like some other tools on this list, you can access data for any public page.

Price: Free – $600+ USD per month

6. Cyfe

cyfe

Consider Cyfe if you want a customizable analytics dashboard. Along with finance and general web metrics, you can add and remove more than 50 Facebook widgets from your dashboard. These widgets track page metrics, post stats and demographic data. For example, you can see how your fan base has grown and engaged with you, as well as information such as their interests.

Price: Free – $89+ USD per month

7. Facebook Insights

Facebook Insights - Top 20 Facebook Analytics Tools

Stick with Facebook Insights if you’re uncomfortable using or paying for a third-party tool. Available for each page you manage, it has basic — yet essential — metrics such as page likes and actions. Differentiating between paid and organic, you can get standard post data — reach, impressions and engagement. It also offers fan demographic information, including gender, location and language. Due to its range of metrics, some tools on this list integrate with Facebook Insights instead of offering unique data points.

Price: Free

8. Oktopost

oktopost

Quantify the financial impact of your social media strategies using Oktopost. The tool tracks conversions while identifying channels and messages that drive financial actions on your website. For example, it allows you to confidently say “this new customer came from our latest Facebook post.” Oktopost also uses engagement data to pinpoint the best posting times, allowing you to publish through its dashboard.

Price: Contact Oktopost for custom pricing

9. quintly

quintly

Try out quintly to measure your pages against competitors. You can access Facebook Insights through the tool, which will allow you to start comparing and contrasting pages. It visualizes stats — such as engagement — from these accounts in single graphs. These sorts of features make quintly a go-to tool for competitive goal setting.

Price: Starts at $300 USD per month

10. Rival IQ

rival IQ

Use Rival IQ — another competitive benchmarking tool for Facebook — to track opposing brands and measure your performance against theirs. Prioritizing growth, the tool records how audiences change on weekly, monthly, quarterly and annual bases. By giving you access to historical data, you can correlate audience size fluctuations to major events and business cycles. This pinpoints when rival are expanding their fan bases.

Price: $199 – $499 USD per month

11. SharedCount

shared count

Take SharedCount’s name literally. Answering more than a billion requests per month, the website tracks the social like, share and comment counts of content pieces. To see these stats, simply paste a URL into the search bar.

Price: $40 – $640 USD per month

12. Socialbakers

socialbakers

Try Socialbakers if you need a comprehensive dataset above all else. The features include custom benchmarking and competitive analysis, allowing you to create groups to track your Facebook performance against. The tool also differentiates between paid and non-paid content when measuring post performance. And of interest to companies with a worldwide presence, Socialbakers can segment data by individual brand and country.

Price: from $200 USD per month

13. Sotrender

sotrender

Collect metrics from any public page in a single dashboard with Sotrender, allowing you to measure your performance and research competitors. On top of audience demographic information, the tool offers data such as post reach and impressions. You can see how these metrics vary between update types, including ones that have photos, videos and just text. Using the numbers it tracks, Sotrender makes suggestions about when to post and which kinds of media to use.

Price: $50 – $390 USD per month

14. Sprout Social

sproutsocial

Choose Sprout Social to monitor the numbers behind different Facebook pages in one dashboard. As well as an inbox that brings messages from all pages into a filterable stream, you can access data visualizations for post metrics such as impressions and engagements. The platform also tracks page data, including fan growth. You can export these analytics to PDFs and CSVs.

Price: Custom pricing for Analytics Suite

15. SumAll

sumall

Connect unlimited Facebook accounts to SumAll. This feature, along with reports to which you can add your logo, make it an ideal analytics tool for social marketing agencies. SumAll focuses on goal setting and completion, charting your progress with standard growth and engagement metrics. You can set the tool to send emails summarizing this data, helping you stay on top of different accounts you handle.

Price: Free

16. Unmetric

unmetric

Use Unmetric to guide your growth strategy through its reporting and historical analysis features. Containing Facebook Insights data, it emails you Excel and PowerPoint reports depending on the frequency you set. The metrics can be up to four years old, helping you find out how well past strategies worked for you and your competitors. Unmetric also separates paid from organic numbers when analyzing posts for standard metrics such as engagement.

Price: Custom pricing

The Final Verdict About these Facebook Analytics Tools

Some platforms should appeal to you, but the choice ultimately depends on:

  • Getting features that help grow your Facebook footprint
  • Measuring the metrics you value
  • Staying within your budget
  • Receiving a positive user experience

Use this list of 16 Facebook analytics tools as your guide to, at the very least, simplify the research and decision processes.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Facebook, Twitter, Instagram and YouTube. Get started for free.

Life is short and the internet is vast.