Sports Marketing: Tracking Social Media ROI, Influencers, and Engagement

On the surface, sports marketing in the digital age should be easy.

You have a thrilling product, a rabid fanbase, and a growing arsenal of social media platforms to connect the two.

Sure, you can post content all day long, but how do you evaluate the success of one sports media campaign versus another?

How do you prove your sports marketing agency is better-equipped to land that contract? How do you justify your marketing strategy to your superiors? And how do you prove that what you’re doing aligns with your business goals?

In other words, how do you measure the ROI and success of your sports marketing campaigns?

In this post, we’ll explain why you should be measuring the ROI on your sports marketing campaigns, what metrics to track, and case studies on metric tracking in sports media.

  • Why you should be measuring the ROI of your sports marketing campaigns
  • The most important metrics to track
  • Example use cases of these key metrics
  • Case studies of effective metric tracking in sports media
  • Tools to help you track these metrics

Let’s go!

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Why Should You Measure the ROI of Your Sports Marketing Campaigns?

Which Sports Marketing Metrics Should You Track?
Visibility Metrics
Engagement Metrics
Sentiment Analysis
Audience Analytics
Influencer Analytics
Other Business Metrics

Sports Marketing ROI Case Studies:
The Special Olympics
SportQuake
MELT Atlanta

Why Should You Measure the ROI of Your Sports Marketing Campaigns?

Even if you have a product that sells itself—like a successful sports team—blindly posting content for the sake of posting content is only going to get you so far.

By setting specific, measurable goals before embarking on any sports media campaign, you’ll be able to identify what went well, what went wrong, and what you can improve for next time.

Start with the question:

“What am I trying to accomplish?”

Is it growing your team’s social following? Is it attracting new sponsors or investors? Making existing sponsors satisfied with their investment? Creating new partnerships? Recruiting or tracking influencers? Raising awareness for a cause?

By identifying your goals in advance, you’ll know what data is needed to prove your campaign’s value to any relevant stakeholders, whether that’s your boss, a sponsor, or your own sense of accomplishment.

Once you’ve picked a goal, decide what metrics you’ll use to measure success and pick specific targets.

For example, if your goal is increasing followers, by what percentage, and over what time period? If your goal is impressing a sponsor, you may want to set targets for total reach and fan sentiment.

Not sure which metrics you should be tracking? Don’t worry, because we’re covering that next.

Which Sports Marketing Metrics Should You Track?

Let’s jump into which social media metrics you should be tracking to understand your ROI, whether you’re measuring posts, particular accounts, hashtags, or your audience.

Visibility Metrics

No matter what your goals are, it’s likely you’ll be invested in the overall visibility of your campaign.

Reach

Reach is the number of unique users that have seen a particular post, keyword, or hashtag.

For example, if one account with 10,000 followers posts your hashtag, that hashtag has a potential reach of up to 10,000 unique users. The same account posting again on that hashtag would not increase the potential reach.

If your content has broad reach, that means it’s making its way to a large volume of users. It’s a sign that your content is being broadly shared by influential accounts.

Impressions

Impressions is the total number of times the piece of content has been viewed (similar to page views on your website).

In contrast to reach, the same user seeing the same piece of content twice would count as two impressions.

High impressions are either a result of high reach or high repeat engagement from a core follower base.

Follower Count

Of course, you’ll also be invested in the number of followers to your sports social media accounts, whether it’s on a single platform or across platforms.

By growing your own follower base, you can directly impact the potential reach of your own posts, relying less on influencers and shares to have your message heard.

You may also need to track the follower counts of your sponsors or your team’s athletes.

You can also track your follower growth rate, calculated as follows:

Example Use Case: Sponsored Hashtag Monitoring

Measuring hashtag analytics will be extremely important to you if your goal is to track the success of a sponsored hashtag.

Take #SuitingUpTogether for example: a Toyota-sponsored hashtag used by the LA Lakers on Twitter, Instagram, and various other platforms.

To prove the success of the sponsorship to Toyota, the Lakers could share metrics like reach, impressions, and increases in @ToyotaSoCal’s follower count over time. 

Engagement Metrics

Beyond pure visibility, you should also track how engaged your audience is with your posts.

Average Engagement

Average engagement measures the average number of likes, comments, and shares each of your posts gets. 

Average Engagement Calculation: (likes + comments + shares) / (# posts)

This is an indicator of the volume of interactions your posts get.

Average Engagement Rate

Average engagement rate is your average engagement per follower.

Average Engagement Rate Calculation: (average likes per post + average comments per post + average shares by post) / (# followers)

This ratio is more telling of the quality of your content and/or how active your followers are. If you have a lot of followers, but low engagement, you may need to step up your content game!

Optimal Post Time & Post Length

Once you have visibility and engagement metrics, social media monitoring tools can start to give you feedback on what type of posts are providing the most value.

A tool like Keyhole can give you data like the optimal time of day to post, what type of content formats are performing best, and the length of text that gets the most engagement. 

Example Use Case: Game Hashtags

Game hashtags are known to have tons of engagement from fans.

Whether it’s a hashtag you created for a team, or you’re joining in on a grassroots hashtag created by fans, there are sure to be hundreds, thousands, or even millions of posts on that game’s hashtag.

But how do you post on that hashtag to gain the most engagement?

Here’s an example of a hashtag, #nbafinals2019, with a game specific clip.

By analyzing the average engagement rate of posts at different times, you can identify the perfect time to post during games. Is it at tip off? Half time? During the intermission? 20 minutes before the game? As the clock winds down?

Only by measuring these metrics will you know for sure.

Sentiment Analysis

Quantity doesn’t always mean quality. Posts, teams, or athletes can go viral for the wrong reasons—so you have to look beyond reach and engagement.

Sentiment analysis allows you to track the number of positive vs. negative posts for a given hashtag or keyword.

By tracking sentiment analysis, you’ll be able to prevent and manage PR crises, better understand your audience, and keep a finger on the pulse of your audience’s mood.

Example Use Case: Player Sentiment

Let’s say you have a video campaign planned where you’re featuring an athlete in your organization in each video.

If bad news breaks that day about that player, you don’t want to add fuel to the fire by sharing a mistimed feel-good post about that player—especially if that post is tied to one of your sponsors.

By using social listening and sentiment analysis tools, you can make sure you’re avoiding any intended consequences.

Here’s a hilarious piece of player-driven content from Liverpool FC. But they wouldn’t want to post it soon after one of the players in the video made a costly mistake for their team.

On the flip side, if a player is trending for positive reasons, it may be the perfect time to pull an older piece of content on that player out of the archives.

Audience Analytics

Your sports social media campaigns will only be made stronger the more you learn about your audience.

By using the native analytics tools in the social media platforms you’re using for your campaign, you can track audience metrics like:

  • Countries
  • Language
  • Gender
  • Keywords
  • Devices

Example Use Case: Multi-Lingual Campaigns

By using audience analytics, you may learn you have a growing demographic that you should tailor more of your content to.

Because they’re located in a southern US state with many Spanish speakers, the Arizona Coyotes launched Spanish versions of all of their social media accounts in 2019.

They would have been able to justify that decision in advance by using audience analytics on their English-only accounts.

Influencer Analytics

Engaging with your team’s top fans is an amazing way to make fans for life.

By inviting influencers into your sports marketing strategy, you’ll give them a platform to share their authentic passion that’s sure to resonate with your wider audience.

Example Use Case: Targeting New Demographics

By using Keyhole’s influencer tracking tools, you’ll be able to identify, compare, and measure potential and existing influencers with all the metrics we’ve already mentioned above.

For example, if you’re looking to reach a demographic that your audience analytics say you’re not currently reaching, you can seek out influencers whose content clearly resonates with that exact demographic.

Other Business Metrics

Actual ROI

Of course, the truest and simplest way to track your ROI is to track the financial cost of your strategy compared to the overall gain of your strategy.

But tracking your financial gains isn’t always easy.

If you know the financial value of a single follower, you could estimate revenue gained from gained followers.

Or if you can link landing or renewing a particular sponsorship to your marketing campaign, you can consider that your financial win.

Website Analytics

You can also turn to your website analytics to prove the effectiveness of your campaign. Did your website traffic go up after your campaign started? Did it go down once it stopped? 

Linking your marketing campaigns to other metrics outside of social media shouldn’t be ignored!

Sports Marketing ROI Case Studies

The Special Olympics

The Special Olympics are a huge sports endeavor—with nearly 5 million athletes with intellectual disabilities participating worldwide.

At that scale, tracking the ROI of their social media campaigns is a tall order.

Ryan Eades, Director of Digital and Social Engagement at the Special Olympics turned to Keyhole to track the ROI of their social media efforts.

They sorted their audience by follower count and engagement to identify their most influential ambassadors.

Once they linked up with model and actress Brooklyn Decker, they used Keyhole to track engagements and conversions linked directly to her posts.

SportQuake, the Data-Driven Sports Marketing Agency

Sports marketing agencies have the most to gain from tracking ROI.

As they’re not in-house employees, they have to prove the potential and actual benefits of every campaign they run for any organization.

They need as much data as they can get.

SportQuake is one of those agencies. They are often in a position where they’re trying to recruit influencers to aid in marketing campaigns.

But they look beyond follower counts. They want to make sure the influencers they work with are actually likable.

That’s why SportQuake uses Keyhole’s sentiment analysis metrics to monitor the audience sentiment towards a particular influencer—allowing them to have a data-driven approach to choosing the right fit for their campaigns.

MELT Atlanta’s Cool Approach to Analytics

MELT Atlanta is a sports marketing agency that connects major brands with top athletes and athletic events.

For example, their most recent project is a marketing campaign connecting Coca Cola with athletes in the 2020 PyeongChang Winter Olympics.

To MELT, tracking the success of their campaigns is crucial to proving ROI for their clients.

“Having a reliable number of impressions and reach for the hashtag that we are able to get within seconds of logging in has definitely solved our biggest pain point,” said Jenna Cook, their Digital & Social Media Manager.

With Keyhole, they track brand accounts, athlete accounts, hashtags, their most engaging posts, best posting times, follower insights, and more.

By having an easily accessible dashboard with their most crucial metrics, they can easily answer whether or not their clients are seeing ROI on their campaigns within seconds.

How to use Keyhole to Track Your Sports Marketing ROI

No matter what your goals are for your marketing campaign, you’re going to need to prove your campaign’s effectiveness with hard data.

By using Keyhole’s advanced social listening tools like hashtag analytics, influencer monitoring, keyword tracking, sentiment analysis, and more, you’ll have a wide range of metrics to prove the success of your marketing campaigns.

Ready to get started? Start your FREE Keyhole trial today.

5 Under Analyzed Social Media Metrics that Matter [+ Tools to Measure Them!]

5 under analyzed social media metrics that matter and tools to measure them

This post was updated on November 27th, 2019.

With so many social media analytics tools that focus on different stats, it’s hard to figure out which metrics matter.

Some of the most important ones are often ignored in favour of “vanity metrics” – numbers that don’t help guide your marketing decisions, but are easy to track.

To make strides in your social approach, it helps to dig deeper into underlying data.

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5 Social Media Metrics:
1. Click Through Rate (CTR)
2. Response Rate to Prospects and Customers
3. Sentiment
4. Network Referrals
5. Assisted Conversions

To start, monitor these five social media metrics:

1. Click Through Rate (CTR)

CTR measures the number of people who click through to your website after seeing your post.

It’s common practice for marketers to A/B test headlines and calls-to-action (CTAs) on web pages to track CTR, but not as many do the same with social media posts.

For those not familiar with the concept of A/B – or split – testing, it’s a way to compare two versions of a marketing piece.

For example, you could send different renditions of an email message to 100 people. The one that yields the highest CTR wins, and will be sent to your remaining contacts.

You can test:

Why This Social Media Metric Matters:

Based on the results of a few tests, you can start determining the best posting practices for getting clicks.

The Tool: Twitter Analytics

Twitter is the ideal platform for A/B testing posts.

Repeating tweets is normal. Only a tiny fraction of your audience is online at a given time. And depending on how many people they follow, your followers’ timelines are packed with tweets.

After conducting a few split tests, just click the option to view each tweet’s activity metrics:

Then compare the CTR for each tweet.

2. Response Rate to Prospects and Customers

Social media users sent 21% more messages to business accounts in 2015 than 2014, according to research by Sprout Social. And 40% of these messages, including complaints and questions, require a response.

This data shows that community managers are increasingly valuable, as they directly deal with current and potential customers’ problems.

Why This Social Media Metric Matters:

If you seldom track metrics related to issues community managers solve and questions they answer, you lose insights into your overall customer service approach.

After all, you’d know to restructure your strategy if half of client issues went unsolved. And if an interaction as painful as this one happened, you’d have to take action.

The Tool: Hootsuite Core Analytics

Whereas the majority of social media analytics platforms focus on external data, Hootsuite Core Analytics also deals with internal metrics.

To measure the performance of your team and individual colleagues, you can track stats such as messages sent and issue resolution time.

3. Sentiment

Sentiment may seem like a superficial social media metric at first, but it can prove valuable.

It’s measured by monitoring messages and relevant keywords, sorting them into emotion-based categories. For example, some categories could be sad, angry, happy and appreciative.

Why This Social Media Metric Matters:

You can glean useful information by analyzing posts talking about your brand, services and sector. This is especially true when you have a large enough sample size to confidently say “wow, people love aspect X of our industry but hate aspect Y.”

Based on sentiment analysis, you can come up with small ideas worth further investigation, like:

  • Launching events or campaigns your audience would likely enjoy
  • Replicating services or products that your key markets appreciate
  • Altering how you position your brand based on what people say about your competition

The Tool: Social Mention

Think of Social Mention as a search engine with a complementary social media analytics suite. You can access a stream of user-generated content from more than 100 platforms just by typing a keyword.

It records sentiment through a positive-to-negative content ratio, along with a look at neutral posts on the right side of your screen:

Social Mention - Social Media Metrics Tools That Matter

4. Network Referrals

As well as promoting your brand and engaging key audiences, your activity on social media should drive traffic back to your website.

You can measure network referrals to see how well you’re doing.

Normally, referral traffic is defined as visits to your website from sources other than Google. When someone clicks a link to your website on Instagram, it’s a referral.

Why This Social Media Metric Matters:

Website traffic generated from social media is often a guiding metric in overall marketing strategies because:

  • Noticeable changes can indicate whether or not your content meets your audience’s needs
  • You can see which shared URLs drove the most traffic, indicating what your social market wants to learn about
  • For some news and content-based organizations, analytics firm Parse.ly says Facebook alone drives more traffic than Google

The Tool: Google Analytics

Used by marketers worldwide, Google Analytics is the top choice for analyzing website traffic – including network referrals.

Find your key stats by clicking Acquisition > Social > Network Referrals:

Social Media Metrics Tools that Matter - Google Analytics

From here, you can see which network drove the most sessions, page views, pages per session and more metrics.

You can also dig deeper to see how individual links performed on each platform:

Google Analytics - Social Media Metrics Tools that Matter and Tools to Measure Them

5. Assisted Conversions

You’ve probably tracked conversions from social media when running targeted campaigns, but your social media activity can also help collect assisted conversions.

What’s an assisted conversion?

If a social platform plays a role in the conversion path, except the last interaction, it gets an assist.

For example, someone clicks a Twitter link to your site, leaves and then comes back a day later to convert.

Here’s a sports analogy to clarify – numbers 9 and 22 get the assists, but 21 scores the conversion:

Why This Social Media Metric Matters:

The assisted conversions metric gives you another look at how your customers behave and meet the goals you’ve set for them.

By analyzing assisted conversions from each social network, you can plainly see which ones impact your online success and which ones need new strategies in terms of what you post and how you advertise.

The Tool: Google Analytics

Stick with Google Analytics and find this metric through Conversions > Multi-Channel Funnels > Assisted Conversions:

Google Analytics - Social Media Metrics that Matter and Tools to Track Them

You can see how social media compares to other assisted conversion sources. What’s more, you can look at the assisted conversion value from each social platform to learn which ones are most profitable:

Google Analytics - Social Metrics that are Improve and Tools to Measure Them

Assisted conversions, network referrals, sentiment, response rates and split tests results may be under-analyzed, but they certainly matter with regards to building a strong marketing strategy.

Set and meet goals based on them to get a leg up on your social competition.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Writing Instagram Captions that Convert: Content, Formatting, and Hashtags

Writing Instagram Captions that Convert: Content, Formatting, and Hashtags

In this guide, you’ll unlock how to get more likes, more comments, and better reach using Instagram captions.

You’ll discover why Instagram captions are so important, and why you shouldn’t ignore the powerful engagement that a well-written caption can garner.

We’ll also share can’t-miss tips on how to write a great Instagram caption—real, actionable tips you can use right away.

Plus, we’ll introduce you to how to perfectly format your captions, and how to choose the best hashtags for your posts.

Finally, we’ll sprinkle in some great, real-world examples of Instagram captions to inspire you.

Let’s get started…

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Why Instagram Captions are Important

How to Write an Amazing Instagram Caption
1. Write a Killer First Line
2. Add a Strong Call-to-Action
3. Be Authentic
4. Add Value
5. Tell a Story
6. Have Fun with Emojis
7. Be Purposeful with Your Caption Length
8. Use Hashtags
9. Practice Elsewhere First

Instagram Caption Formatting Tips
1. Use Line Breaks
2. Use Symbols for Bullets
3. Use Emojis like Punctuation
4. Use Short Sentences

Choosing the Best Hashtags for Your Posts
Branded Hashtags
Community Hashtags
Campaign Hashtags

How to Find the Best Instagram Hashtags for Your Post

Why Instagram Captions are Important

Instagram has over 1 billion monthly active users, with more than 500 million of them using the platform every single day.

Those users spend a whopping 53 minutes on average scrolling through their favorite posts, engaging with their favorite brands, and buying the hottest products.

So what’s the key to reaching that enormous audience?

Perfectly written Instagram captions.

They capture the attention of the casual scroller, and turn them into dedicated followers that engage and promote your brand.

How?

They allow you to unlock more followers, increase engagement, and extend your brand’s reach beyond the borders of the Instagram app.

A good Instagram caption will capture your scroller’s attention. A great Instagram caption will stop them dead in their tracks.

The more time a reader spends reading your caption and engaging with your post, the better your post will rank in the Instagram algorithm.

With enough engagement, your post can end up on the highly coveted Explore Page, bringing more eyeballs to your posts than ever before.

instagram explore page
Instagram’s Explore Page

That’s why captions are the gateway to building stronger relationships with your audience and customers.

But how do you write a compelling caption that inspires your reader to connect with you in a meaningful way?

Great question!

How To Write an Amazing Instagram Caption

So what is the secret formula to writing the perfect Instagram caption?

Use this formula:

Context + Personality + Inspiration = Engaged Followers

It’s a simple concept, but it takes planning to put into action. 

Here’s how to make it happen:

Tip #1 – Write a Killer First Line

You need to put everything into that first line. 

Not only does Instagram cut off your caption at around the first two or three lines, the first line has to capture your reader’s attention, or they will just keep scrolling for better posts. 

So make that first sentence count!

The trick is to deliver the attention-grabbing element of your post in that first line before the caption is cut off, making it visible in your reader’s feed, without them having to click “more”.

Laneige instagram post
Instagram only shows the first sentence of your caption on mobile.

Here are some attention-grabbing elements you can put in your first line:

  • Spark their interest with some hard-hitting stats
  • Pique their passion with a disruptive statement 
  • Tap into their egos by asking a question
  • Trigger an emotional response with a compelling narrative
  • Share an exclusive offer that they can’t pass up
  • Tease their curiosity and keep them guessing
Socialnature instagram post
Use humour to catch your reader’s attention

Whatever you choose, it needs to capture their attention quickly so they will actually click “more” and engage further with your post.

Tip #2: Add a Strong Call-to-Action

Once you have captured their attention, you need to give them something to do with that interest.

A strong Instagram call-to-action (CTA):

Use active language

Using phrases like “register now”, “buy now”, or “click more” help your audience know what to do next. 

If you don’t tell them what to do, they will move on and scroll to other posts that do tell them what to do.

Virgin mobile instagram post
Virgin uses active language in their CTAs.

Creates a sense of urgency 

Your CTA has to create a sense of FOMO (fear of missing out).

Phrases like “for a limited time only”, “available to the first 100 customers”, “only 24 hours to use this discount code” will get your followers to act quickly before their interest disappears.

Hudsons bay instagram post
Hudsons Bay builds FOMO in their captions before a sale.

Uses “You” Statements

The goal for your Instagram CTA is to make your readers feel like you are talking directly to them.

“Create a free Keyhole account today” is just not as effective as “Create your free Keyhole account today.”  Make it about your reader, and not about you.

Keyhole instagram post. twitter audit: how to conduct and optimize your account
Keyhole connects the post to the reader with “you” statement.

Stand Out

Before you can get your followers to do what you want them to do, you have to capture their attention.

Make your CTA stand out. Make it colorful, use great images, and use emojis, anything that says “eyes over here”. 

sephora instagram post
Sephora uses vibrant colors to draw attention to their CTA.

Another great Instagram CTA tip: Ask your followers to tag their friends in the comment section of your post. Adding “tag a friend who needs this!” or “tag someone who would wear this” is an incredible way to boost your post with the Instagram algorithm.

hercampus instagram post

Tip #3 – Be Authentic

Write in a natural way. Authenticity is really what matters most on Instagram, and is what will register most with your audience.

While your instagram captions and posts should be thoughtful and strategic, you should speak to your followers like you would speak to a friend.

After all, your followers are your brand’s closest friends, so talk to them like they are!

sprouts instagram post
Sprouts uses authenticity to connect with customers.

Tip #4 – Add Value

Your captions are Instagram currency—what will you trade for their time?

Offer tips, expert advice, or even humor to increase the added value of your Instagram caption. 

Adding value to your posts will encourage your followers to engage more by sharing, bookmarking, or commenting, helping to boost your Instagram analytics in the process.

instagramforbusiness instagram post
Instagram For Business often adds value by posting tip, wins, and case studies

Tip #5 – Tell a Story

This is where your brand personality can shine.

Every brand has a narrative style, and every product or service has a story. Tell it.

Be specific, cover the senses by tapping into sensory words that describe taste, sound, sight, touch, feelings, or emotions. Connect your reader with what you are talking about.

redbull instagram post
Red Bull uses storytelling to increase engagement.

Tip #6 – Have Fun With Emojis

Emojis are everywhere on Instagram—if you aren’t using them, then you are not speaking the native language.

ben and jerry's instagram post
Emojis are part of Instagram culture.

With nearly 3,000 emojis (and counting) out there, you can have some fun incorporating them into your captions.

The benefits of using emojis:

  • They animate your captions
  • They add visual interest, helping your post stand out
  • They draw attention to actions
  • They break up dense copy in your posts
mcdonald's instagram post
Emojis are often part of McDonalds’ captions, bringing attention to CTAs and the eyes to keywords.

Just don’t overdo them. A few, carefully placed emojis can boost engagement, but if you overdo it with too many, you can lose your message and send your readers packing.

You should also make sure your emojis fit in with your branding and tone of voice. 

Many businesses are incorporating approved emojis into their brand style guides, ensuring consistency in overall messaging across all social media platforms.

Special note: While celebrities can get away with a simple emoji in a caption, brands and influencers need to be champion storytellers, especially in an environment where authenticity drives the best results.

Tip #7 – Be Purposeful With Your Caption Length

Like with everything in marketing, your focus should be quality over quantity.

Instagram trends have varied from the short and punchy to longer “micro-blogging” posts. There’s really no right or wrong length for Instagram captioning. 

The more you post, the more you will see what works for your followers. But when you are first starting out or if you are in doubt, it’s best to stay on the shorter side.

madewell instagram post
Madewell does a good job at fitting caption length to post type.

About micro-blogging: This is a newer Instagram trend and a fantastic way to connect with your readers on a deeper level—quickly turning them from followers to brand loyalists.

themiddleageddiva's instagram post
Micro-blogging is a popular trend for for storytelling

Tip #8 – Use Hashtags

Instagram hashtags are the key to ensuring people actually find your posts—so make sure you’re using them properly.

Hashtags act like keywords. They’re trackable on Instagram through Instagram Analytics and other sentiment analysis tools like Keyhole, and can be the difference between popularity and obscurity.

Read more about using hashtags to find influencers.

Tip #9 – Practice Elsewhere First

Before you jump right into the Instagram platform to write out your captions, draft them somewhere distraction free first.

Whether it’s a Google Doc or even pen and paper, find somewhere that lets you focus on your campaign and engagement goals without the notifications and nuances of the platform.

You can also write out several captions at once, keeping your brand voice and message consistent across posts and social media platforms. 

Your first attempt will most likely not be your best. Give your creativity room to breathe and grow—you will be surprised at what you come up with!

Instagram Caption Formatting Tips

Proper formatting makes your captions and posts easier to read. The easier it is to read, the more people will ready them and take action.

When you are formatting your captions on Instagram, here are a few things to keep in mind.

Formatting tip #1 – Use line breaks

Line breaks are a great way to split up long chunks of text.

In the past, you had to use periods to simulate line breaks. Thankfully, the Instagram app was finally updated in 2019 to allow for proper line breaks.

So to add line breaks on Instagram, just hit return! 

Formatting tip #2 – Use symbols for bullets

Bullet points are another great option for eye-catching text.

You can use emojis or copy and paste text-based symbols from a text editor for DIY bullet points.

Formatting tip #3 – Use emojis like punctuation

It’s easy to go overboard with emojis. Used the right way, they make your caption easier to read. Used the wrong way, they clutter everything up.

Use emojis like punctuation: at the end of a sentence or thought.

Formatting tip #4 – Use short sentences

Long posts have their uses, but long sentences rarely do. Keep sentences short and sweet to make them easier to read, and use punctuation where helpful.

Bonus tip: But that said—normal grammar and punctuation rules don’t always apply on Instagram. It may be more authentic to write more casually and without full punctuation.

Choosing the Best Hashtags For Your Post

Instagram hashtags are an important way to make sure your posts are searchable, and is the best way to get discovered by new audiences.

This can transform into better engagement, more followers, and ultimately, more customers for your business.

Make sure you are making the most of them.

The Different Kinds of Instagram Hashtags

Branded Hashtags

Branded hashtags are your own creation—unique to your business. 

Common branded hashtags are company names, taglines, or the name of a product or campaign.

This is an amazing opportunity to extend your brand identity and show your marketing creativity. 

Remember, your branded hashtag might have nothing to do with your brand name, just make sure it has everything to do with your brand identity.

starbucks instagram post with caption
Starbucks uses branded hashtags to celebrate the opening of their new roastery.

Community Hashtags

Community hashtags connect groups of like-minded users to a specific subject. They don’t need to be connected to a business, but they can be.

This type of hashtag is broader and less focused than branded hashtags, and is all about bringing people together. It can represent a lifestyle, a philosophy, or a movement. 

There are well-established community hashtags that have stood the test of time, and there are trending community hashtags that can reflect a hot topic that many users identify with.

If you want to create a community hashtag, keep the scope narrow to optimize the amount of engagement. Stick to a niche interest that will easily build a community around it.

shakeshack instagram post
ShakeShack combines a community hashtag with their branded hashtag to connect the two communities.

Campaign Hashtags

Campaign hashtags have a shorter lifespan than branded or community hashtags.

They can last a few short days, run for a season, or even for a year. But the point of them is to promote a campaign, product launch, or partnership, and are stopped being used once the promotion has ended.

coca cola instagram post
Coca-Cola uses their campaign hashtag #KindnessStartsWith to engage users.

How to Find The Best Instagram Hashtags for Your Post

In order to be prosperous with hashtags, you need to be strategic—not only with which ones you choose, but when you choose to use them as well.

The most popular Instagram hashtags are used millions of times a day, but that doesn’t mean that you will get your fair share of engagement just by adding #cats, #truelove, or #blessed to your posts.

instagram hashtags cats
#cats has over 100 billion posts

To be found, it’s better to use hashtags that are more niche to get your audience truly engaged. It also will bring in more qualified users that are relevant to your industry and brand. 

But how do you find them?

The best way is to look. See what your followers, competitors, and industry leaders are already using. 

A great way to find more niche but related hashtags is to look at the “Related Hashtags” section under bigger topics, like in the example above.

To do this manually can be a daunting task, but there are many tools at your disposal.

Keyhole provides advanced hashtag real-time research and analytics tools to gain intelligence from social media platforms like Instagram.

hashtag tracking - oreo
Tools like Keyhole let you track top posts and see what hashtags your competitors are using.

Related reading: Read more about the 7 Habits of Highly Effective Hashtag Marketers.

A Final Note on Instagram Captions

When it comes to creating Instagram captions, being strategic is key. 

Instagram is also a wonderful opportunity to show off your brand personality. Combining your own unique voice and point of view on this laid-back platform lets you reach out to your audience in new and exciting ways.

But all the best strategies include monitoring your hard work. 

Instagram analytics tools like Instagram Insights and Keyhole allow you to see how well your posts perform, giving you a powerful understanding of how well your social media engagement is tracking.

Keyhole also gives you real-time access to see your audience’s reactions as soon as you post.

This allows you to tweak your campaigns to ensure that you are getting the best ROI on your marketing time. 

Honing in on your followers and focusing on leading niche conversations in your industry is the surefire way to attract the best and more loyal followers to your Instagram account.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Social Media for Nonprofits: Proving Your ROI and Impact through Social Media Analytics

Social Media for Nonprofits: Proving Your ROI and Impact through Social Media Analytics

Social media has radically changed the way people discover, consume, and share information about issues that matter to them. 

For nonprofits, that’s more than a good thing. 

Now your work, your impact, and your stories can get the recognition and attention they deserve.

Social media for nonprofits gives you the chance to tell your brand story, interact with your supporters and get them interested to support your campaigns. 

If you haven’t already, you need to start thinking about creating or optimizing your social media strategy.

But wait… 

Being on social media is not enough. Your efforts have to have some sort of return on investment (ROI) otherwise why spend so much time and effort on social media?

So, in comes social media analytics. 

In this blog post, we’ll show you why measuring your social media ROI is important, what you need to be measuring, and recommended tools to use. 

Jump Links:

Why Should Nonprofits Focus on Social Media?

Why It’s Important to Measure your Return on Investment (ROI) / Social ROI 

What Metrics to Track
Engagement
Reach
Website Traffic
Most Effective Channels
Conversion

Assign a Monetary Value to Each Metric Measured

ROI / SROI in Real Action
#WorldElephantDay
United Nations

Best Social Media Analytics Tools

Why Should Nonprofits Focus on Social Media?

Before we dive in, let’s first touch on why social media for nonprofits is an important marketing tool. 

Data by HubSpot reveals that the main reason why nonprofits engage in marketing efforts is to fundraise, generate brand awareness, recruit volunteers and share news.

nonprofits: why they engage in marketing
Source: HubSpot

Social media is perfect to help attain all of those goals.

Why? 

Because over 3.5 billion people currently use social media, meaning there’s no shortage of opportunities to find people who can support your cause through social media platforms such as Twitter, Facebook, and Instagram.

What are we trying to say here?

If used the right way, nonprofit social media marketing can greatly help you promote your organization and find people to help with your mission.

Why It’s Important to Measure your Return on Investment (ROI) / Social ROI 

Let’s get down to business.

According to The New Economics Foundation, Social Return on Investment (SROI) captures social value by translating outcomes into financial values.

While social media is exciting to use, it’s also difficult to place tangible value, especially in financial terms. 

So, even though you got 1000 likes on your Facebook post yesterday, how much did those likes contribute to your bottom line?

For marketers in nonprofits, this is a difficult question to articulate an answer for.

In a world where competition for grants is very significant, calculating your SROI can give you a competitive edge.

How? 

Measuring your SROI helps you to identify what is working and what is not. Not all social media platforms are equal. Some are better than others. 

By measuring your SROI, it will help you identify which platforms are giving you the most return, indicating which platforms you should allot time and energy towards.

Examining your social media analytics will help you see where your social media budget is most effective, especially if you use social media ads. 

You will get insights into areas where you shouldn’t be spending so much money on. 

If you don’t practice regular measurement and reporting on your social media efforts, you may end up spending time and effort on a strategy that is not getting you anywhere. 

The needs of your fans change constantly so you need to keep adjusting your social media content to match their needs. You can only do this by keeping up with your metrics constantly.  

Analyzing your SROI will give you insights into whether there are any gaps in your social media strategy, content, and key messages so that you can improve accordingly and continue to offer value to your audience.

By measuring your SROI, you will give everyone involved in the strategy a sense of purpose and a better understanding of why social media platforms are important to your organization’s mission. 

It will also help to emphasize the value your efforts are contributing to your organization’s overall goals. 

What Metrics to Track

Let’s get down to work. 

There are a lot of metrics that you can track if you want to know how effective your social media efforts are. 

However, not all metrics have the same level of importance.

Many nonprofit marketers focus mainly on vanity metrics, which is the number of fans, followers, and views. 

While these metrics are good to be aware of, they are not the most important when it comes to your SROI and measuring your impact. 

You may get excited to see your video got a million views, but you have to go deeper than just the views.

Beyond viewing the video, how many people out of the million viewers took a desired action such as making a donation? 

Worry not, there is an easy way to decide what metrics matter the most to your nonprofit. 

What you need to do is ask yourself these four questions:

  1. What does success look like to us?
  2. How will we know that we are achieving that success when we use social media?
  3. What three quantitative metrics can we create to measure this success? (eg. number of donations received)
  4. What three qualitative metrics can we create to measure this success? (eg. the interest created towards a cause)

With these questions in mind, here are five metrics that can help determine nonprofit social media success:

Engagement

Engagement refers to the kind of response your social media content is getting from your online audience. 

To measure your engagement look at the number of shares, comments, retweets, mentions, and link clicks. 

Here’s our engagement measurement formula:

Why is this an important metric? 

Engagement lets you understand what your target audience values most.

By tracking the amount of engagement your content receives, you’ll know if you’re offering people value and if not, you get a chance to do better in the future.

Reach

Reach refers to how far your messages go beyond your fans and followers. 

When your Facebook fans see your posts are they sharing them with their friends and family? When they read your blog are they sharing it on Twitter?

Reach is important, especially when you’re trying to create brand awareness or promoting a new cause.

You want as many people as possible to know about your organization and its campaigns. 

Website Traffic

You don’t want people to just see your social media content, you want them to take the desired action such as volunteer, donate, get involved in your cause, etc.

The best way to do this is to get them to your website where they can see more about your nonprofit and its activities. 

Make sure that you measure how much traffic your social media efforts are sending to your website, and the kinds of interactions these visitors have on your website.

Most Effective Channels

Focus on the channels that are giving you the most SROI. 

It’s important to understand your most effective channel so that you don’t keep wasting money and effort on platforms that are adding no value to your bottom line. 

Conversion

Remember when we talked about vanity metrics?

Here is where you separate the wheat from the chaff.

Besides attracting millions of fans, you want them to take certain actions.

This could be to donate, click on an ad, attend a charity event, visit your website, etc.

You need to know how many people take your desired actions because this is the one metric that truly informs your bottom line. 

Assign a Monetary Value to Each Metric Measured

Does your social media successfully convert traffic into donations?

proving roi and revenue for nonprofits meme
Source: Procurious

Your nonprofit needs to know whether the money and effort spent on social media are adding some monetary value. 

Guided by social media analytics, assign a bottom-line value to each type of conversion.

This will at first prove to be difficult, but as you continue to understand your social media efforts and corresponding goals, you will get better at it. So be patient with yourself. 

Here are some questions to help you assign a value to your metrics:

How much is each potential visit to your social media platforms and website worth to you?

How many donations can you collect through your social media platforms?

How much does it cost you to run effective ads to achieve your social media goals?

How much does it cost you in terms of labor? (consider the number of hours spent on social media marketing over a given period).

How much do you spend on social media tools? (eg. scheduling tools, analytics tools, etc.)

By answering these questions, you will be able to find out how much you spend and how much you make, thus allowing you to quantify (in monetary terms) your SROI.

ROI / SROI in Real Action

#WorldElephantDay Uses Keyhole to Help Find Investors

Every August 12th, the world gets together to save elephants for #WorldElephantDay. 

This annual awareness campaign is led by the World Elephant Society, a nonprofit tax-exempt 501(c)(3) charity organization.

world elephant day

To make sure that the campaign increases reach every year, the organization uses Keyhole for Nonprofits to get more value out of its social media presence in two ways:

  1. Find and connect with influencers: Influencers are a great marketing tool to help make campaigns go viral through their spheres of influence. 
  • Identifying the right influencers can be a daunting task. World Elephant Society uses Keyhole to easily identify top influencers engaging with their hashtag (#WorldElephantDay), and directly reach out to them to amplify their message every year. 
  • By measuring how much reach their hashtag has garnered, they can know which influencers to align themselves with, in future campaigns.

    2. Collect campaign data to help secure investors and sponsoring partners: The organization works with Keyhole to help identify campaign reach, engagement, and growth and then organize all this data. The organization then presents it to potential collaborators and sponsors.

The United Nations Gains Consumer Insights with Keyhole

Every Woman Every Child (EWEC) is a global movement that mobilizes relevant stakeholders to address the major health challenges facing women and children.

Much of EWEC focuses on advocacy and helping people to understand why the health of women and children is critical to societies. 

They needed to understand who they were reaching on social media, and how they could measure the success of their strategies. 

Where are these people from? What devices do they use to access and engage with their content?

It was important for the organization to have this data so they could effectively drive their campaign forward.

Using Keyhole, the organization was able to measure:

  • Audience demographics (geography, gender, sentiments)
  • The effectiveness of partnership engagements
  • The geographical reach of their social media presence
  • How people were accessing their content

The UN was able to access these insights and extrapolate data to pivot their strategies as needed, and to measure success with their social media efforts. 

Best Social Media Analytics Tools

There are several good social media analytics tools that your nonprofit can use to measure its SROI. Here are our top picks:

Google Analytics

Google Analytics is one of the best tools to use when tracking your website traffic, audience demographics, on-site conversions and sign-ups emerging from your social media campaigns.

Facebook Insights

Facebook has become a popular charity fundraising platform. Facebook Insights, its built in analytics tool, is great in providing you with useful insights in the ‘People’ tab.

You’ll get to see audience demographics such as age, gender, and geographical distribution. 

These insights will help you understand if you are reaching the right audience and the kind of reach and engagement your social media content receives on Facebook.

Keyhole For Nonprofits

Keyhole helps hundreds of nonprofits prove their impact through Social Media Analytics to maximize reach, get more donors, and secure more sponsors over time.

Our tool helps you collect all the important metrics that you need to prove your impact to your donors and secure your donations.

Keyhole helps you to calculate how much interest and awareness your social media efforts have generated.

With this report, you can show your sponsors exactly how much value you bring as a brand partner.

More supporters bring you more funds. 

Through Keyhole you can practice social listening to find all the people talking about your cause and your nonprofit. 

These are your supporters, your advocates, and your ambassadors, people you probably didn’t know you had.

By knowing who they are, you can engage them and convert them into loyal supporters. 

We cannot emphasize enough the value of influencers to any campaign.

Keyhole will find and engage all the influencers and celebrities out there already excited about your cause. 

You want to know how much your nonprofit is growing, right?

Keyhole lets you watch your nonprofit grow over time. You will always be able to tell if your campaigns are reaching more people and if you have more followers and why. 

Wrapping Up: Where Do You Go From Here?

Measuring your nonprofit analytics is a necessary task that should be part of your social media for nonprofits strategy. 

When you’re armed with the right insights, you will always be able to make any necessary changes that will see your nonprofit achieve its overall goals. 


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Instagram Threads, Restrict, and Product Launch: 3 New Features & What They Mean for Your Engagement

Instagram Threads, Restrict, and Product Launch: 3 New Features & What They Mean for Your Engagement

Over the past few months, Instagram has announced three new features that are set to accelerate Instagram marketing—Instagram Threads, Instagram Restrict, and Instagram Product Launch.

While Product Launch is still being actively tested, Instagram Threads and Instagram Restrict are a big deal for marketers and brands using Instagram to promote their brands, businesses, and products. 

Ready to find out more?

Let’s take a look at everything you need to know about these three exciting features and what they mean for your online brand engagement:

Jump Links:

Instagram Threads
Instagram Restrict
Instagram Product Launch

Instagram Threads

Stories meets direct messages!

On October 2, Facebook launched Instagram Threads, a new stand-alone, camera-first messaging app that enables you to stay connected to your close friends and family.

At first glance, Instagram Threads looks a lot like your Instagram direct messages. 

Admittedly, this was done intentionally. 

Instagram Threads is meant to be a companion app to Instagram.

To use it, download it separately on the App Store or Play Store. Log in with your Instagram credentials. 

Next, it will import your list of “Close Friends”—a feature Instagram introduced late last year. This feature lets you select a handful of people to see content visible to them only. 

Only the people on your Close Friends list show up in Threads, so those are the only people who will be able to engage with you on the platform.

If you don’t have a Close Friends list already, you can create your Close Friends list on Threads. 

Threads makes it even faster than Instagram to share a photo or video with your close friends. It opens directly to the camera so you can share what you’re doing in just two taps. 

In addition, you can turn on Auto Status (🚗 On the move). This automatically shares little details on where you are without giving away your exact location. 

There are also preset statuses such as 📚 Studying or you can create your own (😅 Procrastinating). 

Again, only your close friends will see your status.

Instagram Threads

You may wonder why you need yet another app. 

But think about it. 

How many times have you posted a picture which was meant for your girlfriends or family members, only to see your colleague from work comment on it?

The whole point of Close Friends is to remove the unintentional posting of private moments publicly by making sure you are just sharing such moments with an intimate group. 

All in all, Instagram Threads will give you the ability to fully control who can reach you.

You’ll be able to quickly access the people you message most and passively connect throughout the day, even if you’re not actively chatting with your friends. 

So what does Instagram Threads mean for your brand?

You’re probably wondering just how this very-intimate-sounding app is going to be of any help to your brand. 

Well, you do have a bit of a point. 

Instagram Threads may not hold a ton of potential for your Instagram marketing strategies right off the bat, but there’s a good chance this could change in the long term as was the case with Instagram Stories. 

Did you know that one-third of the most-viewed Stories are from businesses?

Here are a few ways your business can use a Close Friends list on Threads to increase engagement:

  • Offer exclusive content. Create a list of VIP members who you only show specific content to. For instance, you can offer early access to new products or features to your most loyal customers.
  • Engage influencers. Use a social monitoring tool such as Keyhole to find top influencers to work with
    • Then create a Close Friends list consisting of these influencers and share information they can use to help grow your brand. 
    • Now you don’t have to email each influencer separately, saving you tons of time.
  • Localize your content. If you own multiple stores or offices in different locations, create a close friends list for a particular geographic area. 
    • This way you can share localized content with a particular list.
    • For example, if you’re having a sale in just one store you can share these details with the list of users or influencers you know from that location—without bothering the rest of your fans.

The hard task will be to get people to add you to their Close Friends lists because most users are unlikely to add business accounts to their close friends’ list right now.

If you continuously offer and provide value to your fans, it is definitely achievable. 

Instagram Restrict

Have you ever found yourself dealing with negative comments on your social profiles? You delete the comments but they just keep commenting. Aargh! 

Now you can permanently deal with such accounts, at least, on Instagram.

In October, Instagram launched its “Restrict” feature that allows users to shadow ban comments on their posts. 

The new feature is meant to be an anti-bullying tool that lets you “quietly” protect your account from unwanted interactions. 

Restricting an account is as easy as swiping left on one of their comments and clicking on ‘Restrict’. 

You can also restrict someone directly from their profile page or in the Privacy section in Settings.

Instagram Restrict

Once you restrict an account, comments on your posts from that account will only be visible to the commenter.

If you want to see the comment, tap “See Comment;”.

If you restricted them in the first place for offensive comments then you’re better off ignoring future comments from them. 

The best part about this feature is that you won’t receive any notifications for comments from a restricted account. 

Any Direct Messages from a Restricted account will be sent to Message Request inbox, and you will not get any notifications of messages from Restricted accounts.

You can toggle and unrestrict accounts at any time.

Instagram Restrict is quite similar to Facebook’s ‘Hide Comment’ option, which allows you to get rid of unwanted comments on your account, leaving it visible only to the original commenter and their friends. 

‘Restrict’ however, goes a little further, in that no one else, even their friends, can see the comment other than the commenter. 

The main goal of Restrict is to prevent unwarranted conflict between the commenter and account owner by simply shadow blocking bullies or harassment instead of blocking them completely. 

We know what you’re thinking, we’re thinking it too…

Bullies deserve to be blocked completely. Forever. 

Instagram CEO Adam Mosseri explained this in an interview on Today show

According to Mosseri, when asked why someone would choose not to block a bully, most people, especially teenagers, said that this often can escalate the situation.

Restrict remedies the situation by not completely blocking someone, but still shields users from negative comments.

How will Instagram Restrict help your business?

Businesses aren’t spared from bullies or negative comments.

Often, unscrupulous businesses will use bully tactics to attack competitors. 

This can really affect engagement on your account as people will often be put off by hateful content in any form,

By restricting people spewing hateful content on your account you can spare your fans from the hate and keep your feeds clean. 

Use social listening tools such as Keyhole makes it easy to find accounts that are mentioning your brand negatively, especially if you have high volume social accounts. 

Instagram Product Launch

Hey B2Cs! Here’s an Instagram feature that will really tickle your fancy.

Instagram has been adding features to make it easier for people to shop right from the platform, from shopping stickers in Instagram Stories to their native checkout feature which lets you buy products without ever leaving the app.

According to a blog on Instagram Business, the platform is about to take online shopping to a whole new level. 

The company is testing a new feature to inform users of upcoming product launches. 

The idea behind the new feature is to have a product launch sticker in Instagram Stories and a product launch tag in-feed posts.

Details of this new feature are still scanty, but it seems that businesses will be able to add a product launch countdown sticker in their Instagram Stories. 

The product launch tag in-feed, on the other hand, will enable followers to set reminders for the launch date, preview product details, and purchase as soon as the product is available— all without leaving the platform.

Now here’s the cool part. 

When the time is nearly up, anyone who had set a reminder for the product launch will receive a notification on their device. Your followers don’t even need to be in the Instagram app to be reminded of your product launch. 

Now imagine how many sales you’ll be able to drive in your next product launch on social media!

For now, only a handful of brands in the US are part of this beta test. You can see the list here

Instagram Product Launch
Instagram Product Launch

Why Instagram Product Launch? 

Instagram Product Launch will, hands down, open up enormous potential for e-commerce businesses selling physical goods via the Instagram shopping platform.

Two things have been driving sales in the current online marketing era: FOMO (fear of missing out) and anticipation. People don’t want to be left out, especially where new trends are concerned. 

But at a time when the business competition is so fierce, how do you get people excited about a new product?

Truthfully, product launches can be tricky. Don’t you think so?

If you announce your launch too far in advance, the hype will possibly wear off by the time it goes live for purchase.

On the other hand, if you don’t build enough excitement, the launch might be overlooked.

In comes Instagram Product Launch—which will offer the perfect balance and help you turn a simple everyday product release into a huge event that will result in huge initial launch sales.

Instagram Product Launch may be in the testing stage, but as has been the norm with the platform, we’re hopeful for a wider roll-out soon, giving more businesses a chance to scale their sales.  

Stay on the lookout!

Instagram Threads, Instagram Restrict, and Instagram Product Launch may be at very early stages for any concrete effects on your brand.

However,  these three Instagram features will bring a huge boost to your sales and engagement in the near future. 

So give it a whirl! 

Start using Instagram Threads and Instagram Restrict right now and see how it goes. 

Don’t forget to be on the lookout for the global release of Instagram Product Launch!


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

7 Important Instagram Analytics Marketers Need to Know [+ 4 Tools!]

7 important instagram analytics marketers need to know

This post was updated on November 16th, 2019.

Before we talk about instagram analytics, let’s talk about why Instagram matters to marketers.

Instagram is a marketing powerhouse and is very beneficial for business and brands. It’s the go-to platform that businesses should be using.

The platform offers features that businesses can take advantage to make your social strategy flourish such as Instagram ads, news feed and stories.

These tools also help accomplish your marketing goals. 

Let’s take a look at some important Instagram analytics:

Jump Links:

How Beneficial is Instagram?

7 Important Instagram Analytics
1. Learning About Your Audience / Customers
2. Data Driven Content
3. Learn the Best Timing For Your Posts
4. Engagement Rate
5. Follower Growth Rate
6. Hashtag Performance
7. Instagram Story Engagement

4 Instagram Analytics Tools
1. Instagram Insights
2. Keyhole
3. Hootsuite
4. Sprout Social

How Beneficial Is Instagram? 

Let’s see what the numbers say. 

Instagram currently has over 1 billion active monthly users. It only trails Facebook (2 billion) and YouTube (1.9 billion) in this category. 

Amongst 1 billion users, 110 million are from the USA. 

But there’s more.

Instagram users also post over 100 million photos per day, which makes Instagram one of the most powerful tools to grow your business. 80% of all Instagram accounts follow a business profile

Over 200 million people on Instagram visit business profiles on a daily basis. 

Numbers like these prove that Instagram can be so much more than just a photo sharing app. 

Savvy businesses can utilize Instagram analytics to reach new customers and grow their customer base faster than ever before.

a screenshot of instagram's instagram profile. instagram business profile screenshot.

Instagram has also proven that it is able to grow and adapt with trends such as Instagram stories. 

You can easily convert your profile to a business profile, which allows you to track your Instagram analytics through the in-app insights.

Insight is Instagram’s free metric tracker, located internally in the Instagram application. 

Converting to an instagram Business Account is as easy as 1-2-3!

how to set up an instagram business account

It should be evident that Instagram is a very popular and growing platform that reaches a worldwide audience. 

So, let’s jump in and take a look at 7 important Instagram analytics that will help you to master your Instagram marketing game. 

1. Learning About Your Audience/Customers 

Understanding your customers is the key to achieving your goals.

Whether it’s creating an engaging content, boosting sales or even building the customer experience, you have to know your customer.

Knowing your customers’ hows and whys will allow you to make a better product and stay ahead of the competition.

Instagram analytics breaks down your customers by their specific demographics, age group, gender, and location. You can use this information to focus your marketing campaign in these areas.

Instagram analytics also digs deep and helps you understand what your customers are searching for the most and their sentiment.

You can leverage this information to come up with a keyword or hashtag that will be effective for your brand and customers.

2. Data Driven Content

I know what you’re thinking – data driven content isn’t part of of Instagram analytics. 

Let me explain.

By studying your business’s Instagram analytics, you will be able to pinpoint what posts are most popular and most effectively engaging with your customers. 

You can utilize a number of different metrics over many different time ranges. This will allow you to find out what is working and replicate it with similar posts. 

3. Learn The Best Timing For Your Posts

You have to know when your target audience spends time on Instagram to select an optimal posting time.

The good news is you can easily find out!

You can look at your posts over the course of a week or month and learn when you received the most views and engagement from your audience. 

Or, you can use instagram analytics tool – but we’ll get to that later.

Learning about timing will also help you understand that poor timing may be the cause of lower audience engagement.

Your content may be great, but without this knowledge your time and effort will be wasted. 

4. Engagement Rate

When referring to Instagram metrics, engagement refers to how often other users either like or comment on your post.

Engagement means that the viewer had to make an effort to display their feelings about a post. 

Most digital marketers agree that engagement metrics are some of the most important numbers to track. 

High engagement from your audience relates to better success across all of your social media platforms. 

Engagement rate breaks down the engagement metric a little further. 

It compares the likes and comments in relation to the total number of followers your company has. 

This helps to give you a percentage that you can track as your followers grow over time. 

To track the engagement rate there is a fairly simple calculation to find the engagement rate percentage:

Receiving 300 likes and comments while having 1,000 followers would be viewed as a much more effective post than if you have 10,000 followers. 

Engagement rate helps you understand the reaction from your audience, but it doesn’t indicate the sentiment.

A controversial post could receive a fair amount of negative comments, which could give you the wrong impression of how the post is being perceived.

To understand the sentiment behind the comments received, you would need to review the comments.

Even if your engagement rate may not be as high as some other business types, you can compare your posts and see which ones are receiving more engagement. 

It has also been found that video content get 38% more engagement than picture posts.

5. Follower Growth Rate

Follower growth rate is another metric that is very important when trying to understand your Instagram analytics.

Follower growth rate is often confused with follower count. 

Follower growth rate breaks down how much your follower account has grown over a period of time.

This gives you a much better view of if your company’s following is growing or is experiencing a lull. 

Similar to engagement rate, follower growth rate can be found with a pretty basic calculation.

For example:

If you have gained 75 new followers over the month of September and you started the month with 1000 followers you can calculate your follower growth by:

(75/1000) x 100 = 7.5% Follower Growth Rate for Sept.

You can then continue to track this metric over time to determine trends in your follower growth rate.

Follower growth rate will allow you to better make predictions for the future and make goals for your business account. 

Conversely:

If you have a negative follower growth rate (are losing followers) you can identify what types of posts are giving you this negative result. 

By tracking when your growth rate decreases, you can take steps to make positive changes. 

Let’s talk about what steps can you take to try to increase follower growth rate:

  • Post consistent content
  • Post high quality / informative content
  • Upload video content
  • Use Instagram Stories
  • Use popular hashtags
  • Collaborate with related business sectors

If more people are interested in following your Instagram account, it can often translate to more people using your product or service. 

6. Hashtag Performance

Hashtag performance is a very important metric, especially for Instagram.

Hashtags are tags added to posts to help people find your post by a specific theme. 

People can search specific hashtags to find posts that relate to content they are interested in. 

By adding popular hashtags to your posts, it will instantly make your posts become more visible to a much larger audience. 

The popularity of different hashtags show you the best type of content to post for more exposure and better engagement. 

Tracking hashtag performance can sometimes be tricky because most of the data you are able to review will be historical.

Some people may think that hashtags are a waste of time, but when it comes to being visible on Instagram or Twitter, they are vital.

Using hashtags, especially while they are trending, will allow you to reach customers that may never have known you existed before.

7. Engagement For Instagram Stories

Instagram Stories allows you to post photos, videos, surveys or external links that expire after 24 hours.

They are a great way to send short snippets of content to your followers.

They are popular because you can look through several of them in a short time span. 

Of all Instagram Stories, 1/3 of the most viewed stories come from business profiles.

What are the most important metrics to track in Instagram Stories?

  • Reach – Shows you how many unique accounts viewed your story.
  • Exits – Tell you which story users were on when they exited your story.

Reach is important because it gives you an idea of how many people have shown an interest in your content by viewing your Stories.

This number should increase over time as you produce more quality content. 

Exits can show you which slide was the least popular in the line of story posts.

If someone exited your Instagram Story through a certain post, it may be an indicator that it was not well received. 

Another metric that relates to exits and can be useful is Taps Forward.

Taps Forward shows when a user skips forward to the next slide. Like Exits, it may also show posts that are not received as well as others. 

Instagram Stories is a great example of how Instagram has continued to grow and position itself as one of the premier social media platforms.

Let’s take a look at 4 Instagram analytics tools to help you track and identify these important metrics.

Top 4 Instagram Analytics Platforms of 2019

1. Instagram Insights

Instagram Insights is the free analytics software you have access to when you convert your Instagram account to a business account.

One of the key measures it provides is what types of people are interacting with your business profile. Instagram Insights helps you learn about their gender, age range, and location.

Instagram Insights also allows you to see which posts and stories your audience has engaged with the most.

This can be helpful when trying to find out what types of posts work best for your company.

It can also distinguish between content that you have paid to promote and content that has been posted organically.

how to view insights on instagram

2. Keyhole

Keyhole offers all of the basic analytics offered by Instagram Insights, along with a wealth of more advanced metrics and customizable reports.

One key feature that sets Keyhole apart from the competition is their hashtag analytics tool.

The best part of this feature is that it gives you real time info, allowing you to see how your content is performing and trending hashtags.

Keyhole Dashboard

There is also a dashboard that displays an overview of statistics.

Another popular feature offered by Keyhole is the ability to track your competitors’ Instagram accounts.

You can track their growth, activity and engagement data. You can then use this data to compare to your own key performance indicators (KPI). 

3. Hootsuite Analytics

Hootsuite Analytics works as a combination Instagram post scheduler and analytics suite.

The Instagram post scheduler helps you to plan out your posts over a period of time.

This helps you keep track with your post timing schedule and post consistent content on your profile. 

Hootsuite also offers a full analytics suite that is much more customizable and detailed than the basic offerings from Instagram Insights. 

4. Sprout Social

Sprout Social is a platform that specializes in content planning and analytics. 

With content planning and publishing, you can track your content themes across all of your social media platforms, including Instagram.

Sprout Social’s software can also help you to optimize the best times and days to send your Instagram Posts.

So what does all this mean?

Understanding your Instagram analytics is vital to growing your business’s following on Instagram.

Knowing what metrics to track will help you increase your followers and post engagement.

Instagram as a part of a well rounded marketing plan can help you reach new customers in areas you may have never tried otherwise. 


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Twitter Audit: How to Conduct & Optimize Your Account

twitter audit: how to conduct and optimize your account

Regardless of whether you’re still figuring out how to use Twitter to boost your business, or you’re already doing well but are looking for ways to up your game, you’ll love this quick Twitter audit guide that will show you how to assess and improve your Twitter profile in less than 30 minutes. 

With the end of this quarter fast approaching, it’s time to start thinking about expanding your potential and making the next quarter more successful for your business. 

This means that it’s time for you to: 

  1. Start reflecting on what you did right and what could be done better in your business, and… 
  2. Develop new strategies to drive positive change and better results.

A quick Twitter audit will enable you to achieve just that – understand what works for your business and how you could improve your social activity to increase engagement, boost your follower count and improve your conversion rates.

Jump Links:

What is a Twitter Audit and Why Does it Matter?

Set Your Goals

Start With Your Profile

Audit Your Twitter Audience

Audit Your Tweets

What is a Twitter Audit and Why Does it Matter?

A Twitter audit is an assessment of your Twitter account and overall performance. 

A quick Twitter analysis like this will help you better understand your audience, fine-tune your content strategy, stay consistent and determine ways you can improve your online presence and return on investment.

Twitter audits should be done frequently – at least once every quarter – and they are fairly fast and easy to do.

Let’s jump right into the “How”.

Set Your Goals

Before you start with the actual audit, you need to define what success means for you and what you are hoping to get out of your Twitter activity.

Generally speaking, Twitter is best for raising brand awareness and providing timely customer service, but your goals will depend on your current business situation and your overall social media strategy. 

Read more on how you can develop a full blown social media strategy that works for you.

Start With Your Profile

Your profile determines your visitors’ first impression about your business.

Auditing your profile will help you ensure that you make a great first impression and that your visitors understand what your business is about and what you provide in terms of value.

Auditing your profile comes down to updating three elements: your Twitter bio, your Twitter profile pictures and your pinned tweet.

A good Twitter bio is short, clear and concise. Avoid using vague phrases and marketing buzzwords, and just explain what you do as you would to a friend.  

A screenshot of Ellen DeGeneres' twitter page to demonstrate a short, clear, and concise bio.

You only have a couple of seconds to capture your visitor’s attention before they click away so make sure that you use simple language and a clear statement that shows the value you can provide.

Your bio may be good already, but go over it one more time to make sure that all details are correct and up to date. 

Audit your Twitter profile pictures to make sure that your branding is consistent across all online channels. Update your profile photo to the latest logo of your company – your profile picture size should be at least 400 x 400 pixels. 

A screenshot of coca cola's twitter profile

Also, update your header image (1,500 x 500 pixels) so that it matches your company’s messaging. 

You can use the header to reinforce your brand, promote a new product, or make an announcement.

Upon rebranding a couple of months ago, we decided to use our header image to increase brand awareness among our visitors and followers.

A screenshot of Keyhole's Twitter profile

Gary Vaynerchuk’s header image is all about his personal brand as well.

As you can see, you can get creative with your header image – it’s social media and people are here for informal conversations after all!

A screenshot of Gary Vaynerchuk's Twitter profile

Another thing that visitors see immediately upon landing on your profile is your pinned tweet – which is why we included this point in the “Profile Audit” section instead of the “Tweet Audit” section.

Pinned tweets are tweets that appear on the top of your profile for as long as you don’t unpin them or pin another tweet.

At Keyhole, we usually use the pinned tweet to promote new content or to make an important announcement, like we did with our big rebranding a couple of months ago. 

A screenshot of a pinned tweet on Twitter

You can use your pinned tweet for different purposes:

To announce a new initiative…

Nestle's pinned tweet

To promote a new story…

James Corden's pinned tweet

To promote a new product…

Dunkin Donuts pinned tweet

… or to inform about a current campaign.

Wendy's pinned tweet to showcase a campaign

Smart Bird Social have published a great piece on the reasons why you should consider pinning tweets to the top of your profile.

SUGGESTED READ: Optimize Your Twitter Profile to Improve Visibility

Audit Your Twitter Audience

The next thing you want to look at is your audience. 

The audience audit is a crucial step since it helps you understand the kind of people that follow you and this serves two purposes.

  • It will help you create a better content creation strategy and publish content that this audience is interested in seeing.
  • It will help you see if you’re on the right path and if you’re doing everything right to attract the audience that will help you achieve your goals.

The Twitter audience audit is done in two steps.

STEP 1: Understand Who Your Audience Is

The first thing you need to do is understand what you audience is about and what their interests are. 

This will help you determine the kind of content that would resonate best with them, and in turn, increase your Twitter impressions, engagement rate, and will ultimately help you lose less followers and increase your following.

Thankfully this is easy to do and all you need to do is to get on Twitter analytics and check the audiences tab.

Twitter analytics: how to access

Here, you’ll be able to see your audience demographics, their top interests, gender distribution, as well as the change in your follower numbers for the past 30 days. 

This should give you a general idea of the kind of audience your content resonates with.

showcasing twitter analytics, audience analytics, audience insights.

STEP 2. Check For Bots

Once you know your audience, you want to check how many of your followers are real people. 

Chances are your profile has at least some percentage of bot followers.

Think you’re an exception?

In 2018, Twiplomacy published a list featuring the world leaders and their fake followers as calculated by Twitter Audit.

verifying twitter followers through twiplomacy, determining if someone has twitter bots or not

This shows you that no one is immune to bots.

To do a quick audit of your own account, go to https://www.twitteraudit.com/ and enter your username.

Now, here’s the thing.

Fake followers can’t harm your account per se, and you can’t do much about your fake followers (unless you want to pay to have them removed).

What this audit will help you do is understand where you stand in terms of your actual following and will also help you determine your real engagement rate. 

STEP 3. Find Your Top Followers

If you want to step the Audience audit a step further, you can also perform a more advanced analysis and find out who your top followers are. 

You can easily do this using a social listening tool that allows you to track hashtags and monitor conversations and use these insights to connect with influential and engaging followers.

SUGGESTED READ: The Top 25 Social Media Monitoring Tools

Audit Your Tweets

The next step is to audit your tweets and evaluate your performance. 

Log in to your native Twitter analytics dashboard and select the Tweets tab. Here you can select a date range of your preference, and you’ll be shown a breakdown of your activity within your selected time frame. 

tweets tab in the twitter analytics dashboard

This report will show you your Tweet activity, including your top tweets, your tweets and replies, as well as the impressions and engagement rate next to each one of your tweets. 

On the right-hand side, you’ll be able to see the number of likes, replies and link clicks you’ve acquired during this period as well. 

Click the export data button to download a CSV of the report.

This report should give you a clear idea of what’s landing well with your audience and how you can optimize and improve your activity for maximum engagement. 

If you want to get down to the nitty gritty…

You can also use an analytics tool like Keyhole to track keywords, monitor social conversations and learn more about your audience and how they feel about your brand. 

This will help you understand what’s working for your target segment and identify patterns that will ultimately help you optimize your strategy and create more engaging tweets and stories that resonate with your audience.

SUGGESTED READ: The Ultimate Sentiment Analysis Guide

Another reason why you might want to consider using a third-party tool to audit your account is that the native Twitter analytics app will show you a performance report limited to a narrow time window. 

Keyhole allows you to export your data in any custom time range you choose and see trends, events and overall performance on particular days or create robust reports for a longer time period.

Performing a Twitter audit is a quick and easy activity that can ultimately determine your Twitter success and how well your message resonates with your audience.

The key in performing a successful Twitter audit is to make quarterly Twitter check-ins part of your routine.

This is the easiest way to evaluate your performance: quarterly Twitter audits will allow for a timely response to industry trends and your audience’s changing requirements – all this without being overwhelmed by the amounts of available data.

SUGGESTED READ: Twitter Analytics: A Guide to Drive Traffic and Boost Sales

If you haven’t done a Twitter audit until now, go ahead and schedule some time to see where you stand.

You’ll be able to make informed decisions about how you can make next quarter’s social strategy better and more lucrative for your business.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

How to Find Micro Influencers on Instagram to Boost Sales

How to find influencers on instagram to boost sales

Updated on November 7th, 2019.

Influencers have the power to win the hearts of consumers.

It is no surprise that some of the biggest brands in the world are using influencer marketing to promote their products and services.

Influencer marketing is effective, but not a all brands have enough budget to afford a top tier influencer.

Fortunately, there are micro influencers on whom these brands can rely.

Micro influencers are everyday consumers who possess a large social media following; generally between 1,000 and 10,000, though some have up to 100,000.

These influencers offer better audience access and higher engagement than macro influencers at a fraction of the cost.

One major social media website on which you can easily find micro influencers is Instagram.

In this post, we’ll demonstrate how you can use micro influencers on Instagram to boost sales and how you can find Instagram influencers.

Jump Links:

Micro Influencers Should be Relevant to Your Niche

Showcase Your Product Experience with Micro Influencers

Give Influencers the Freedom to be Creative

Finding Instagram Influencers
Turn to Your Audience
Use Hashtags

Micro Influencers Should be Relevant to Your Niche

Influencer marketing can be used for achieving different goals, such as driving engagement, increasing brand awareness or sales.

To be able to achieve these goals, you must promote your content to a relevant audience.

This means that you must work with micro influencers who are relevant to your niche and have a significant following.

Ideally, you should find an influencer who is considered an expert in a subject that is relevant to your niche.

If you fail to do this, you won’t be able to reach your target audience and there will be no point in using influencers to promote your brand.

Showcase Your Product Experience with Micro Influencers

When consumers see a compelling product content, they may become interested in trying that product.

In order to make a major impact on your audience through micro influencers on Instagram, you must showcase their experiences using it.

This can compel and inspire followers to buy the product or service to enjoy the same experience themselves.

For example, if you want to promote your product, you can have an influencer use it and share their reviews about it with the audience.

Micro influencers on Instagram can make a video of your product, share stories or simply post a picture with an inviting caption.

The goal here is to demonstrate how your product is enhancing an influencer’s experience.

Because the influencer’s following trusts them, this will compel the audience to try your product themselves.

In a similar fashion, you can promote your services too by having the micro influencer show to their audience how your services enhance their experience.

Give Influencers the Freedom to be Creative

This is perhaps the most important thing to remember when working with micro influencers on Instagram.

The reason why micro influencers have managed to grow their audience is that their audience trusts them and they know what content attracts the audience.

They know their followers, so they know the type of content that will appeal to and engage their audience.

Let them give honest reviews about your product and allow them to promote your brand in their own way.

If you tightly control the content that an influencer shares about your product or services, there is a risk of the audience losing their trust in the influencer due to inauthenticity.

If that happens, you won’t be able to successfully promote your brand.

Now that you know how to use micro-influencers, will you promote your brand through influencer marketing?

If so, there’s a missing piece of the puzzle.

I still haven’t told you how you can find Instagram micro influencers.

Finding Instagram Influencers

Turn to Your Audience

When searching for Instagram micro influencers, you should start with your current fan base since you know that a connection already exists.

Since they’re already interested in your content, you should examine their interests by looking at the pictures they post and the people they follow.

Then, you should analyze similarities among your fan base.

Do they all follow the same influencer or brand? Does your analysis indicate that many of the Instagram pages you’ve looked at have common content themes?

By finding these common interests, you’ll be able to create a target lookalike audience to draw connections with others like them.

If any of your followers themselves have a large following, it is an added bonus for you.

Reach out to them and recommend an exchange of service or product for a review or Instagram post.

It’ll be easier to convince them as they are already familiar with your brand.

Use Hashtags

The best method to find the right influencer is to simply search for the correct hashtag or keyword that’s relevant to the product you’re trying to promote.

For example, if you want to promote a fashion product, you can run a hashtag search for queries like #ootd or #instafashion.

You can then determine how popular an influencer is by looking at how much engagement their posts are getting or their follower count.

You can calculate engagement with the following formula:

Are they getting likes and comments on their posts, and if so, how consistently are they posting?

It is common to find influencers who have purchased their followers and likes, and barely get any authentic engagement on their posts.

Avoid partnering with these types of influencers!

Tools like Keyhole offer hashtag tracking and keyword tracking. This can help you find influencers who have already published posts with your search terms.

If the content they are posting is relevant to your niche, you can reach out to them to market your products or services.

In addition, you can also track all posts that contain your hashtags in real time.

This way you can analyze the engagement levels of the audience in your niche with influencers on Instagram.

You can determine the impact of influencers on their audience through engagement rate insights.

The hashtag you choose to search should be somewhat specific to reveal satisfactory results.

For example, if you wish to search for Persian cats, a hashtag search around #Persiancats would yield much better results than just #cat alone.

Alex of VM Interactive says that the more specific your hashtag is, the more actionable results you’ll get.

With the help of an Instagram hashtag analytics tool, you can simplify your research.

You can use specific keywords relevant to your niche to pinpoint conversations related to your business and target audience.


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Incorporating Memes, Emojis, and Gifs Into Your Social Strategy for Higher Engagement

Memes. 

Everyone loves them, but not everyone knows how to use them.

Memes are all over social media. They’re fun, catchy and easy to consume.

That’s why, over the past couple of years, memes have become a communication tool used by the entire internet collective.

Leonardo Dicaprio cheers meme

What we’ll talk about in this blog post is how you can use this ongoing trend to get people talking about your brand and ramp up your engagement rates.

Without much ado, let’s dive right in.

Jump Links:

Digging into Definitions

Why are Memes So Popular?

Why Marketers Should Take Advantage of Memes, Emojis, and Gifs

How to Use Memes and Emojis the Right Way
1. Promote Your Products
2. Entertain Your Target Audience
3. Play on Trending Topics
4. Raise Awareness About an Issue

Key Takeaways
Know the Meaning of Your Memes
Don’t Try to Be Overly Clever
Stay Current
Stay On Brand
Measure Twice, Cut Once
Apologize

Digging into Definitions

You know the drill.

Before we get down to the specifics and show you how you can use memes and emojis the right way in your marketing, we need to make sure you understand what each of these terms mean.

According to Wikipedia: “An Internet meme, commonly known as simply a meme, is an activity, concept, catchphrase, or piece of media that spreads, often as mimicry or for humorous purposes, from person to person via the Internet. An Internet meme usually takes the form of an image, GIF or video.”

Memes are a piece of media, and a GIF is a type of media that a meme can be presented as.

GIFs are graphics that supports both animated and still images. 

A meme saying "I don't always do memes, but when I do it becomes a marketing success."

And how about emojis?

The Myriam Webster Dictionary defines emoji as “any of various small images, symbols, or icons used in text fields in electronic communication (as in text messages, e-mail, and social media) to express the emotional attitude of the writer, convey information succinctly, communicate a message playfully without using words, etc.”

What you might be surprised to hear is that memes are not a new phenomenon. 

The word “meme” was coined by Richard Dawkins in 1976, in his book The Selfish Gene

Dawkins was a biologist who came up with this concept to express the way ideas were spreading from person to person.

And all this happened way before the Internet appeared. 

So, memes are not a new thing – they’ve just taken another form with the rise of the Internet. 

But, one question remains, why are memes so popular in the internet age?

The first thing you might think is: well, they’re visual, and social media is all about visuals!

Although the visual element is important, memes are much more than just an image – they represent an inside joke. 

An example of Ruffles using a popular meme to indicate a man's preference for Ruffles over his partner.

In other words, to understand the meaning behind a meme, you need to have some sort of insider knowledge. Otherwise, you’ll just see an image with some text on it, and won’t truly comprehend the meaning of the message.

As a result, memes make people feel like they’re part of a community and the associated sense of belonging that makes them so widely used and appreciated. 

A meme created by Ruffles to encourage Ruffles consumption.

Plus, memes are created by the general public. Anyone with an idea can create a meme. Whether the meme will go viral is uncertain. 

However, people love creating memes and love giving their two cents.

Now, you might wonder, what do “inside jokes” have to do with you as a marketer, and exactly how can you use memes to boost your brand?

Why Marketers Should Take Advantage of Memes, Emojis, and Gifs

People avoid ads. Period. 

There are so many ads in the online space that most internet users feel overwhelmed and annoyed, and have either…

  1. Gotten used to seeing ads so frequently that their brains are automatically filtering them out or…
  2. Users use ad blockers to get rid of advertisements.

With odds stacked up against traditional advertising, brands need to come up with new and innovative ways of raising awareness and getting on the radar of their potential audience. 

That’s why native content, product placement, influencer marketing, affiliate marketing and other forms of modern advertising methods have been gaining so much popularity. 

Memes are the same – they’ve become a universal language shared among the internet collective. They offer a nonintrusive and fun way to spread your message and get your brand seen by otherwise hard-to-reach customers. 

Brands using memes. In this case, Ruffles using the Arthur Fist meme to illustrate frustration when your roommate eats all the ruffles.

People in the smartphone era are used to sharing memes and using emojis to communicate on social media. 

So, including memes and emojis in your online marketing strategy will help you entertain your followers, bolster engagement and shares, as well as show your audience the human side of your brand.

Plus, most of the time, memes won’t cost you anything. 

A meme of a tattoo being done poorly.

You don’t need to spend any money on producing images or video; the graphics are already there, and all you have to do is to come up with a great idea on how you can use these images as part of your campaign.

This takes us to the most important part of this article:

How to Use Memes and Emoji the Right Way

Including memes and emojis in your marketing is anything but easy – and should be approached with care.

Memes often include humour and satire and are widely used as a form of social commentary. A lot of times, they ridicule current events and mock human behaviour. 

The result?

With memes, there’s a fine line between being funny and insulting, and it’s easy to fall in the wrong category. 

And when it comes to emojis…

When used the right way, they can greatly enhance your ads and posts… but use them wrongly and you can easily distract and confuse your audience. 

Below, we’ll list a couple of ways you can use memes as part of your social media strategy and show you some examples that will illustrate what you need to watch out for when developing your own content.

1. Promote Your Products

One of the top reasons brands decide to use memes in their marketing is to promote their products. 

Different brands do it differently, and some are better than others.

Netflix, for example, has created a separate Instagram account named @netflixisajoke – this account only publishes memes!

Unlike a lot of other brands, Netflix uses their own content to create memes.

Let’s take a peek:

Netflix's joke account, @netflixisajoke, presenting a Pitch Perfect meme on their Instagram.
Netflix's joke account, @netflixisajoke, presenting a meme on their Instagram.

Other companies, like Gucci, have also jumped on the meme bandwagon. 

Gucci running a meme campaign.
Gucci running a meme campaign.

Gucci posted different memes featuring their products, and then explained each meme in their caption, similarly to how a curator would explain a painting. 

Gucci running a meme campaign.

For this campaign, the reactions were mixed.

Some loved their idea and how Gucci’s feed mimicked an online gallery, but many people didn’t quite understand what the brand was doing.

You can use social listening with a tool like Keyhole to gauge reactions to your meme campaigns or conduct sentiment analysis. 

Here are some of the reactions:

Reactions to Gucci's meme campaign.
Reactions to Gucci's meme campaign.

The good news is, the people who didn’t like the campaign are not Gucci’s target audience. 

Gucci sells high end luxury products and target adults with high income who can afford to spend hundreds or thousands of dollars on a single product. 

Generally speaking, this target audience may not be as fluent in memes their younger counterparts. 

Adding a caption that explained the meaning behind the meme in an innovative way was a strategic move given their campaign goals and audience. 

2. Entertain Your Target Audience

Not everything about your content needs to be or should be about promoting your products.

BarkBox is a monthly subscription service that provides a monthly box of dog products to dog owners.

If you check BarkBox’s Instagram profile, you’ll notice one interesting thing…

Not many of the posts on their feed are about their products. 

Barkbox running a meme campaign on their Instagram campaign.

In fact, they like sharing entertaining quotes about dogs or memes featuring dogs.

Barkbox running a meme campaign on their Instagram campaign.

The brand’s strategy is all about entertaining their target audience: dog owners and dog lovers. 

Barkbox running a meme campaign on their Instagram campaign.

With 1.5 million followers on Instagram only, it’s safe to say: BarkBox knows how to play the meme game! 

They’ve garnered brand awareness by sharing entertaining, easy to understand memes on their Instagram. 

3. Play On Trending Topics

More often than not, the difference between a good joke and a bad joke is timing.

The same is true for marketing: the difference between a good campaign and a bad campaign is often timing.

Brands that understand timing can create powerful campaigns that go viral and reach hundreds of thousands of people. 

For example: take Seamless. 

Seamless is a food delivery service that got the attention of internet users all around the world for their 2014 #OscarNomNoms campaign.

Just after the 2014 Oscar nominations were announced, Seamless went viral with their series of Oscar film spoof posters featuring food and beverage. 

Seamless' #oscarnomnoms meme campaign.
Seamless' #oscarnomnoms meme campaign.
Seamless' #oscarnomnoms meme campaign.

People raved about the campaign – almost immediately users started creating their own parody movie titles and puns using the OscarNomNoms hashtag. 

The company took advantage of the 2014 Oscars to create memes and trending content. 

And here’s how Budweiser did something similar, only with emojis:

Budweiser's 4th of July Twitter emoji campaign.

4. Raise Awareness About an Issue

Another way to use memes or emojis is to raise awareness about a cause.

The World Wildlife Fund’s emoji campaign aimed at raising awareness about endangered animals is a great example.

WWF #EndangeredEmoji Twitter Emoji campaign.

In 2015, the WWF partnered with Twitter to create a set of 17 emojis that represent 17 endangered animals, and urged Twitter users to make a symbolic donation by tweeting one of these emojis. 

Now that you’ve seen a few strategies you can use memes and emojis to boost your brand and get on your audience’s radar, let’s go over a couple of the things you need to remember before using memes as part of your marketing.

Key Takeaways

Know the Meaning of your Memes

If you’re using viral images as memes, you need to understand their meaning before you can create something your audience relates to. 

If you miss the mark, things can get weird pretty quickly – and your memes can be shared for all the wrong reasons. 

Some may argue that there’s no such thing as bad publicity, but just to be safe, do your research before you create and publish your content. 

Don’t Try to Be Overly Clever

One of the most popular use of emojis apart from adding an emoji to a message, are the “decode this emoji” type of messages.

These messages are great as they urge people to guess the right answer and engage. 

Deadpool took a huge risk with their emoji billboards when announcing the movie’s premiere:

Deadpool using emojis in their ads to promote their movie.

However, the message was simple and easy to decode so people found it refreshing, funny and entertaining. 

Unlike Deadpool, Chevrolet completely missed the point of using emojis with they wrote an entire press release in emojis. 

Chevrolet's emoji only press release.

It looks like Chevrolet didn’t know that people online have short attention spans…

Ain't nobody got time for dat meme.

Stay Current

Keep up to date with recent news and the topics that are discussed widely on social media. 

This will help you choose relevant memes and join conversations that are trending. 

Stay on Brand

Emojis and memes can be great for creating a buzz and boosting your engagement rates. 

You need to make sure that the memes you use are in alignment with your brand voice. This is one of the hardest tasks for many brands and marketers.

To pick the right memes for your business, you need to study your audience: 

Who are they? What do they like? What kind of content do they consume? What are some of the challenges they face? What topics are they interested in?

Answering these questions will help you create a persona and ensure that each piece of content you create enhances your brand image and interests and entertains your audience.

Measure Twice, Cut Once

With memes, there’s a fine line between being funny and being offensive. 

In March 2015, Starbucks launched the #RaceTogether campaign which encouraged Starbucks staff to write RaceTogether on Starbucks cups, and start conversations about race with their customers. 

Although it might have started as a noble initiative, the campaign resulted in a public backlash.

Starbucks Race Together campaign.

The lesson is clear: when talking about sensitive topics, think twice before launching a campaign.

Apologize

Sometimes, regardless of your intentions, your campaigns will not land and will not be well received.

This can happen to anyone – not all campaigns go viral.

However, if your campaign gains publicity for all the wrong reasons, and some part of what you created has offended a group of people, own up to your mistake and apologize. 

Your audience will understand. It is people who are running your brand, after all, and all people make mistakes from time to time.

And that’s about it…

Success kid meme.

Now keep calm and meme on!


Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook

Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook

This article was updated on October 29th, 2019.

Finding influencers has become much easier over time – especially with the explosive growth of social media and information that is now available.

You can use available data from social networks and social media analytics tools to rank their influence objectively.

Using hashtags will bring your influencer marketing to the next level by filtering out influencers based on your contextual needs.

For example, if you’re looking for influencers to promote the Audi A4, you don’t need to use generic users who are influential in ‘cars’ — that’s too broad!

Instead, hashtags like #AudiA4 can help you find influencers with true reach and power over their audience to promote the Audi A4.

Want to learn how?

This article will walk you through some simple methods to find influencers on Instagram, Twitter and Facebook using hashtags.

Jump Links:

Instagram
Twitter
Facebook

Instagram

If you’re looking to find social influencers, Instagram is a great place to start.

Instagram has grown to be larger than Twitter, and is definitely a tool you should incorporate into your social strategy if you haven’t already.

One simple way to find social influencers on Instagram is to search for relevant hashtags, such as #AudiA4, and take a peek at the profiles of images that appear in the Top Posts of the hashtag.

Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook. Using the Audi instagram hashtag to identify influencers who talk about audi.

You can also use a tool like Keyhole to track hashtags and sort results by highest number of engagements or likes.

You can peruse the profile and compare against metrics such as engagement to determine if they are a viable fit.

When checking their profile, you can also check to see if they have an email on their profile, identify as an influencer, blogger, or have their own website.

Twitter

Twitter is another lucrative platform where you can find influencers.

Many users use Twitter as a direct distribution method, sharing their thoughts, opinions, and resources such as blog posts.

To use Twitter to find influencers, use the search bar and type in the relevant hashtag you’d like to search.

We’ll continue to use #AudiA4 as our example.

Using the Audi twitter hashtag to identify influencers who talk about audi.
Using Hashtags to Find Influencers on Instagram, Twitter, and Facebook. Using the Audi twitter hashtag to identify influencers who talk about audi.

You’ll see a timeline of tweets for that particular hashtag. Twitter defaults to displaying the top search results, but you can also sort by latest Tweets, people, photos, and videos.

You can scroll through the list and begin to find influencers for your brand.

Some key metrics to examine when identifying influencers on Twitter are engagement, including Retweets and Likes.

You can click on their profile to learn more about the user, and examine metrics such as their follower count.

Facebook

Hashtags on Facebook are typically used less in comparison to platforms such as Twitter and Instagram, but there is still a plethora of opportunity to find influencers on Facebook.

In the Facebook search bar, type in the hashtag relevant to your industry that you want to search.

You will see all posts show up. You can choose to filter the search results by who the posts are coming from, post type, tagged locations, date posted, and more.

Explore a users profile to determine if they are a suitable influencer for your campaign.

Using hashtags to find influencers on Instagram, Facebook, and Twitter will help identify users who may already be positively engaging with your brand, and will be a good fit for your marketing campaigns.

You can also use Keyhole to identify top influencers within a tracked keyword.

Hashtag Tracker - Snippet of Keyhole

Keyhole is a real-time conversation tracker that provides keyword and hashtag analytics for Twitter and Instagram. Get started for free.

Life is short and the internet is vast.