The Role of Social Listening in Managing Online Communities and Memberships

B2B marketing used to be confined to cold emails and trade shows. Today, it’s a digital-first, community-driven experience.  And a surprising 48% of B2B businesses use community-led growth.  Why? Because it: But here’s the problem: few B2B brands are getting community-led growth right.  Too many treat social media like a megaphone instead of a conversation. … Read more

7 Proven Facebook Caption Copywriting Techniques to Boost Your Engagement

On a platform with over three billion active monthly users, it can be challenging to stand out from the crowd, to say the least.  Just uploading stunning visuals or compelling offers will no longer do the trick; you’ll also need to support these posts with hook-worthy captions that’ll make your audience pause and think about … Read more

How AI-Powered Social Listening is Changing the Future of Brand Monitoring

Nearly 90% of businesses rate the quality of the data they have access to from social listening as high or very high, according to The Social Intelligence Lab. That sounds promising, but results depend on how you use that data. Many teams are still stuck reacting to the same surface-level mentions, keyword alerts, and vanity … Read more

15 AI-Powered Tools for 2025 Every Marketer Should Have on Their Radar

Artificial intelligence continues to revolutionize how businesses operate, and for social media managers and marketing professionals, it’s an absolute game-changer. From automating boring tasks to providing deep insights into trends and audience behavior, AI tools refine strategies, boost efficiency, and drive results like never before.  With so many platforms entering the scene, where should you … Read more

How Social Listening Helps Financial Service Providers Create Personalized Products

Pew Research Center reports that Facebook is one of the most popular social media platforms in the United States, with half of American adults also active on Instagram.  But, how many of them are using their social media to talk about money and ask for financial advice? Are you listening to them? More importantly, are … Read more

How Cloud-Based Tools Are Transforming Social Media Marketing Strategies

The big cloud computing boom began in the early to mid-2010s. Businesses started using cloud computing for data storage, backup, and hosting. Cloud infrastructure allowed these companies to scale their IT resources without investing in costly hardware. Over 90% of companies worldwide used cloud tools in 2023, and those use cases are expanding to more … Read more

Social Media Strategy for Travel Brands: How Analytics Tools Can Drive Engagement

Social media has become the modern travel guide. Studies show that 60% of travelers are inspired to visit a destination based on social media content alone (hello, Instagram-worthy sunsets and Pinterest boards!). For travel brands, this is a golden opportunity. However, it’s not a secret—most travel services or products already use this strategy quite successfully. … Read more

Social Listening: Your Customers Are Talking. Are You Listening?

Tired of creating and posting social media content that doesn’t get traction? Are you wondering how to use social listening to create tailored content that speaks to your audience and drives engagement? Your audience and customers may interact actively with your brand, products, or services. But you may not be listening to what they say. … Read more

5 Ways to Improve Your Social Listening Strategy

Knowing your customer avatar is critical for boosting sales and creating a more compelling user experience. While it’s good to learn more about customers as they buy your products and provide feedback, you can also learn about them with an effective social listening strategy. What Is Social Listening? Social listening involves browsing through social networks … Read more